SOUTH SEAS HOTEL

My husband and I LOVE this hotel. Santiago by the pool is so welcoming and made sure that we were comfortable and enjoying ourselves. His attentiveness alone makes us want to visit again soon. We enjoyed our room and always get a city view so that we aren't kept up by the music from the pool parties.

AVOID!!! Hotel location, beach access and beach service are great. Rooms are ok but look shabby/not well maintained. Constant issues with AC - either too cold or too hot. I had to call down over five times the first night for someone to come look at it. When it happened again, I called twice and no one ever came. Then I was overcharged - numerous other reviews mention this same issue and no resolution. Upon check in, I was told breakfast was included in my rate. My coworker and I asked again at the restaurant and were again told yes. During checkout, the breakfast charges were on my invoice so the manager reviewed my bill, told me & the man checking me out that breakfast was included, and removed the charges. I received my final invoice with breakfast and lunch (as a courtesy for the checkout mishap) charges removed. A couple days later, I noticed I was charged significantly more than amount listed on my final invoice. When I called to clarify, I was given excuses by the Front Desk Director (who is unhelpful and based on my personal experience, a liar). I travel frequently for work and have never have encountered such unorganized, bad service when trying to resolve a financial issue. The dismissive attitude and handling of the situation left me feeling like this hotel steals money from their customers however possible (what if I hadn't checked my charges or my first invoice?). There are numerous other beach front hotels - you should stay at any other one besides SLS. UPDATE: the man who responded below is the same man I spoke with to try to resolve the issue. It was not resolved and the below message is a generic, empty response to bad reviews. Do not think that the Front Desk Director is available to help or resolve any issues you enocuntered during your stay. He won't.

bad experience! They charged a fee that didn't exist, it's been many months and they don't want to give me back what they stole

Très bel hotel à deux pas de la plage. Très bon cockails. Sommes resté 1 nuit avant d'aller au mexique. Piscine agréable