CATALINA HOTEL
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Tout de blanc et de rouge vêtu dans un style très design et épuré, ce petit hôtel est l'un des plus tendance de sa catégorie. Dans les couloirs interminables, l’épaisse moquette rouge, bien kitsch, tranche avec le parquet blanc des 143 chambres, parfois bruyantes en raison des voisins ou de la climatisation. Bien que petites, les chambres au mobilier et à la décoration exclusivement blancs sont très agréables, et les lits sont aussi confortables que les draps sont soyeux. Les salles de bains, modernes et propres, regorgent de serviettes et de produits cosmétiques de marque. Jolie piscine avec matelas et lits à baldaquin. L’hôtel est également très prisé pour ses cocktails en happy hours tous les soirs de 19h à 20h, ses sushis du restaurant Kung Fu Kitchen & Sushi et ses hamburgers du Maxine's Bistro. Ne manquez pas la 2e piscine de l'hôtel sur le toit.
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Room # 2110
I tried reaching out to the owner and manager of this Catalina Hotel & Beach Club on February 20 and March 25 regarding their issues and my complaints, but no one responded, so I am writing this Google review in the hopes that they spend the money to improve:
POSITIVES:
• Martin from the front desk was helpful, but the others were useless.
• I thought it was good that your bartender walked outside to ask people if they needed any drinks.
• I thought the valet parking was expensive, but the valet guys did a great job.
NEGATIVES:
• The front desk required that I use the same credit card that was used for the reservation. That's a bad policy. What if I lost that credit card?
• The hotel is very run down and needs to be remodeled.
• This hotel requires you to walk up 6 steps with your luggage to reach your room (no elevator of course). I am not handicapped, but this hotel is NOT handicap accessible. In addition, I only saw one luggage cart at the hotel, but it unavailable when we checked in late at night (Friday 2/16/24), so it was a pain to drag all of our luggage up the steps.
• The hallway carpeting and the floor inside the room were VERY filthy!
• There is a huge gap at the bottom of the room door. Why?
• There were fleas inside our room.
• The view outside our window wasn’t very pleasant to see because there is a demo site behind it. I am not sure if they are building more rooms or perhaps a pool area.
• You should provide more outlets for charging devices.
• You should get rid of the minibar and leave the fridge empty for guests so we can store our own beverages and food in there.
• There is NO room at all for toiletries in the bathroom.
• The shower is way too small and the shower head doesn’t wash off your body very well either. In addition, the shower water gets all over the bathroom floor while showering, thus getting dirt all over the place. There was no shower mat towel available for the floor.
• You can hear footsteps and noises from the room above ours, which woke us up, so there must not be very much insulation between the floors.
• The housekeeping staff made our bed on Saturday, but they are making it incorrectly (the top sheet was over the comforter), and they only provided (2) bath towels! They didn’t provide any washcloths, hand towels, and shower mat, as I mentioned above.
• Your hotel is way too expensive for what is offered (including my complaints above). It’s such a shame that hotel prices have gone up yearly since Covid, but owners do nothing to improve their hotels with décor, amenities, and service with a qualified staff.