MANDARIN ORIENTAL

Loved this hotel, but there were a few details that must be addressed by management. It’s not a super luxury hotel but it’s not cheap by any means.

1. When I ordered a tea set to my room, one cup was dirty with coffee and I had to call again for replacement.

2. I personally ask the manager on my way to my room if we could have some remove the cart from our breakfast service, she literally said “I’ll send someone right away”. We were there from 7pm to midnight when we went to sleep, and nobody came.

3. They mistaking it checked us out of our room, so when we came back from the beach we found our room emptied by the cleaning service. They collected all our belongings and sent them to the security area, so I had to talk to many people for them to return everything to the room.

These are not minor details for a hotel this price. Again, it’s not a super luxury hotel but it’s pretty high end. I wouldn’t expect any of this to happen.

Beautiful hotel with beautiful views. All services from the door to room service to the pool was exceptional! Abraham at the front door was so nice and helpful with suggestions on places to see and try. Angela was the sweetest when delivering my breakfast every morning. Would definitely visit again.!

Great hotel and great stay as well as staff. The views are amazing of the bay and Brickell and downtown. You can definitely go walk around brickell key and enjoy the Greta weather and breeze. On-site bar has a good happy hour and a full restaurant on site.

Our recent stay at Mandarin Oriental Miami was an absolute dream come true, filled with luxury, breathtaking views, and unparalleled experiences that exceeded all expectations.

From the moment we stepped into our suite overlooking the sea and Brickell, we were swept away by its beauty and sophistication. The perfect decoration and open bathroom with a bathtub overlooking Brickell added a touch of elegance to our stay, making every moment feel like a scene from a fairy tale.

Breakfast was an experience in itself, with an extensive array of options that left us spoiled for choice. The friendly and attentive staff made us feel right at home, and the view from the breakfast area was simply breathtaking, providing the perfect backdrop for a leisurely morning meal.

A highlight of our stay was the couple's massage at the spa, which has rightfully earned its reputation as the best spa by Forbes. The massage therapists were exceptional, tailoring the experience to our needs and ensuring complete relaxation. The spa itself, spanning three floors with sauna, relaxation rooms, and complimentary teas and fruits, was a haven of tranquility that we indulged in fully.

The hotel's gym provided everything we needed for a satisfying workout, and the pool with its stunning views and impeccable service was the perfect spot to unwind and celebrate special occasions like my birthday. The attentive staff went above and beyond, even surprising me with not one, but three birthday cakes—a gesture that truly made my day unforgettable.

I must commend the seamless check-in and check-out process, thanks to the exceptional service provided by Ramon at guest relations and Lorenzo at reception. Their friendliness and helpfulness made our stay even more enjoyable.

A highlight of our culinary experience was dining at La Mar, the hotel's Peruvian restaurant. Yazer, our waiter, guided us through an unforgettable gastronomic journey, recommending the most delectable dishes and cocktails. The pisco cocktails, scallops, and octopus were absolute standouts, bursting with flavour and creativity.

We also had the pleasure of enjoying cocktails and bites (Tuna Tataki my favourite) at the hotel's lounge, where the views were as fabulous as the service. The atmosphere was lively and vibrant, with perfect Cuban music adding to the ambiance.

In conclusion, Mandarin Oriental Miami offers a truly exceptional experience that exceeds all expectations. From the luxurious accommodations to the impeccable service and unforgettable dining experiences, every aspect of our stay was nothing short of perfection. I cannot recommend this hotel highly enough, especially for those celebrating special occasions. Thank you, Mandarin Oriental Miami, for making our stay truly unforgettable and we can’t wait to be back! ☺️

Amazing surprise get a way ❤️. No complaints.