BEST WESTERN INN AND SUITES

Stayed here in April 2024. Very disappointed with this outdated hotel. Our two bedroom suite looked like something out of the 1970’s. Tiles falling off in the bathroom. Breakfast is terrible. The tiki bar is only used to store breakfast stuff. Lots of gates to pool are broken. Be careful with your kids. Front staff were not very friendly. We were looking for a bottle opener and were told to go to Publix. Laundry machines ate $6 worth of coins (they did credit our stay $6 after asking for a refund twice). Sink in washroom was plugged.

Naples in der das Hotel steht ist eine tolle Stadt und top gepflegt. Unser Zimmer im Best Western Hotel kann da leider nicht mithalten. Das Zimmer ist für europäische Standards eher altmodisch eingerichtet,- Geschmackssache. Das Insekt im Küchenschrank war alles andere als angenehm. Die Inneneinrichtung ist gut gebraucht (hängende Türschränke, Fliesen im Bad lösen sich,....). Das Frühstück ist typisch amerikanisch. In der Hotelanlage gibt es zwei Poolbereiche an denen man sich verweilen kann. Interesanter sind da die Parks und weitere Ausflugsmöglichkeiten in und um Naples herum.

The room was absolutely gross. The floors were Stickley, there was bugs and hair all over the floor and walls. There was a huge gap between the bottom of the door and the door allowing more bugs to enter. Had to go big our own big trap just to be able to sleep without getting bug bites. The beds are so worn out you end up in a divot in the bed making it incredibly uncomfortable and uneasy to get out. West hotel stay of my life.

Très bien. Propre.

I would give 0 star but giving 1 star only for James who checked me in. Last week I stayed here for 3 nights only because it was pre booked that also because I stayed in this property 5 yrs ago where I had excellent experience.
This time it was like a trash treatment.

Every single day the house keeper will take all towels and will not replace until in evening I ask when return back to room.
Each day I had to ask coffee supply as again house keeper will NOT replace nor clean the used up trash.
Room smelled like a "dampen mold" and had many bugs sprouting from carpet.

Breakfast was stale. Only wrapped fruit was fresh or yogurt was in cold fridge. Eggs were uncooked and bacon was old probably reheated multiple times.

Top it off all, on the day I was suppose to check out. House keeper knocked on my door at 10 am RUDELY to ask me when am I leaving? Checking time is of 11 am and I had confirmed with front desk and yet it was most MEAN AND RUDE treatment where I was asked at 10 am by knocking on my door???????????????? is this how "Best Western" promote to behave with guest?

As I was checking out on Sunday, I was behind due to breakfast rush and I got delayed in standing line for it but I called front desk at 10 am and notified them that because of such rush, I might be at front desk probably 30 mins late though it was not intention as I wanted to get out ASAP. I did get out at 10:55 am and started laoding my luggage in car and WALLAHHH.. though notified front desk, I was locked out at 10:56am. My luggage was still in room that I was getting it out. When I called front desk, the same girl who knew I might be 30 mins delayed told me to report at front desk and take another key???????????? I was already upset and when addressed my frustration on such trashy treatment since 10 am to ask me to GET OUT even though have paid in full and a "Gold member" I felt like treated as trashy homeless.

Finally got my luggage out after waiting 15 mins on house keeper to open my room.

While checking out, I told "James" who happened to be same guy who checked me in. He apologized.
I only and only gave this 1 star for him.

Whoever is the owner needs to know how his staff treats guest.

We are NOT BEGGERS OR HOMELESS taking up space in your property...WE PAY YOU. I WAS CHARGED HUGE AMOUNT FOR SUCH A TRASHY TREATMENT.

NEVER WILL BOOK HERE AGAIN EVER.