Avis SATA AZORES AIRLINES Ponta Delgada

La noia ha estat molt simpatica i ens ha informat de totes les possibilitats tot i no donar-nos una solució

In October 2023 I had a flight canceled at Lisbon airport to Horta. They gave us some written instructions to book a hotel and keep the receipt in the name of SATA so that we would be reimbursed as quickly as possible. I did the entire procedure the next day. Today, almost six months later, without any contact from the company, I called customer service and was told that my process remains "under review" and "unfortunately" they do not have a phone number to contact directly the department responsible, only an email address that could send an "automatic reply", so, I'll need to wait for their response. So, people, don't buy the beautiful propaganda of a "company that aims for the well-being of its customer".

Total disaster. Our flight from LIS to PDL was delayed and then cancelled. No assistance provided, employees do not know anything. Avoid this airline at all costs.

I can't really understand how airline is still able to act so appaling to its customers. First we try to make order for the inflight meals to be that kind that the ones with problem with foods can eat them well in advance. I believe the first messages was sended 1.5 months before first flight. You ask detailed questions about the persons in question and why needed. And when answered there is no more messages from airline. So any sane person would assume that okay they have gone thru. Only to notice during flight that no they haven't gone thru. And now i get the joy to start it all pver to ask the meals for the back home flight. Lucky we were staying in san miguel more than 7 days so tjere was even tiny bit of hope but found out that that too can't be done. Atleast now we know it in advance.

And if some People are curious about the food requested they were gluten and wheat free for one person with coeliac and allergy for wheat ( in gluten free food there can still be tiny amounts of gluten because it suits for most of the people) and we were trying to either get rice free meal or make sure that the normal food didn't contain any rice since because one of use is unable to eat rice for foreseeable future which is result of medical procedure. That i could have understood to a point for not going thru, but if there are requested two meals for two very different kind of reasons and atleast the other is a onebrainer to be granted i would have assumed there would have been message that sorry we try to get the gluten free food on plane but we will not Grant the other. But instead we get total silence.

If it can be helped i will make sure to never fly with azores Airlines and make sure any of my friends will know and avoid it in the future. I mean your People didn't even acknowledge that you dropped the ball there at some point. And just tried to make the customer to feel like sorry to even be your customer.

But to give atleast some good feedback your inflight crew were great and total professionals. If only same could be said from your cistomer service

Our initial flight from JFK to PDL was canceled after our arrival at the airport. It was then rebooked for the following day with no assistance to help cover hotel costs or additional travel expenses by the gate agent. When attempting to contact the airline support number, we were informed that their customer support number is only available 8am to 8pm Ponta Delgada time. This resulted in no phone customer support being available for assistance. Our rebooked flight the following day was then delayed by an additional hour before departure. On our return flight from PDL to JFK, the flight was delayed by over an hour with no explanation whatsoever from the gate agent. Having flown many times prior with over a dozen airlines, this was one of the worst flight experiences I have ever experienced.

Edit: It has now been over 5 months since my initial request for reimbursement for hotels and EU mandated compensation for this delayed flight. I have yet to receive any communication from Azores despite the fact that they owe me over $1500 USD combined between these reimbursements and hotel stay incurred as part of the delay.

Do NOT book with this airline if at all possible.

Fatal el trato de la compañía, pero da igual porque como tienen el monopolio, no puedes hacer nada. 6 meses llevamos esperando que nos devuelvan el dinero debido a un retraso de un día en total, por el cual deben de cubrir los gastos de alojamiento.

Muito tempo espera, até ser atendido no balcão

Gosto muito de viajar na sata

Pior experiência de atendimento e viagem.
Viagem com atraso mais de 4 horas, estou em espera da resposta da reclamação há mais de 60 dias.
Só recomendado para viagens inter ilhas

Really not recommended. First of all, collect fine money for a favourite seat. Because of my size, I like to pay extra for the seat at the emergency exit. At the gate you are then told that your seat has been rebooked. Even better, my partner has also been rebooked but not to a seat next to me.
That can happen, but the same problem on two different flights with Azores Airlines is more than ridiculous. I was told to contact the customer centre for a refund of my payments. Hello? You all have my details...
Sorry, but this is no way to treat your customers.

When I read the other reviews here, I know what to expect from the customer centre. Nothing…

I don't want to go into the delays now, it seems to be really normal with Azores Airlines...

Absolut nicht empfehlenswert.

Wir haben bewusst mit Aufpreis zwei sitze beim Notausgang gebucht (Beinfreiheit).
Schon auf dem Hinweg haben wir andere Plätze erhalten und mussten tauschen (saßen nicht nebeneinander, aber zumindest bei den Notausgängen).

Auf dem Rückweg wurden wir trotz Aufpreis komplett umgebucht. Statt zwei nebeneinander liegender Plätze beim Notausgang gab es zwei Plätze in der Mitte in unterschiedlichen Reihen - direkt vorm Klo („der Flug ist voll“).
Bucht auf keinen Fall einen Wunschplatz, da lauft ihr nur hinter Geld her.

Um lixo de companhia, cancelei uma passagem e pedi reembolso e me reembolsaram mais de 21 dia úteis depois

On Sept 10th me and my family missed our connecting flight in Lisbon (from Fail to Barcelona) due to a delay. It was late at night, and we could not get hold of any SATA employee. With two small kids at midnight in a country where we do not speak the language, it’s not fun. We figured it out and paid all ourselves (taxi, hotel, meals).

I filed the claim for cost refund (CAS-140618-G6F1X6) but till now I got no answer from Sata!

Emergencies can happen, but the level of an airline is judged on the way the handle such emergencies. In Sata’s case, it has been “zero support”.

I am not a hater. I have been a loyal customer of Sata for more than 10 years now.

Sata Air Açores’ airlines employee, Ana Rodrigues is the most aggressive, impolite, and threatening person I have encountered. All other employees of the airline were kind, but I cannot believe such an arrogant person is permitted to be servicing their customers. Above all - she stated ‘I am not responsible for anything here, I’m not the company, they’ll be the ones responsible for everything’. She misrepresents the company and has no care or responsibility.

Flight S4 124 was delayed for almost 5 hours with no prior notification.

Una compañía terrible que deja bastante que desear.

Volamos con ellos para ir a azores desde lisboa y MENOS MAL que no tuvimos que hacer escala. Hubiésemos perdido los vuelos.
El vuelo de ida con mas de 4 horas de retraso. Avisaron que el vuelo saldria tarde y cuando lo pospusieron, hasta 3 veces , y llega la hora de salir no embarcamos. Seguimos esperando y vemos que otro vuelo pero de otra compañía si va a salir al MISMO DESTINO, no es hasta entonces cuando deciden movilizarse. Aun así, tardan casi 1hora más en poder salir.
Reclamamos a la compañía los gastos que nos cobró de más la compañía de coches de alquiler por llegar pasadas las 00:00 (y gracias a dios que estaba abierta, gente del vuelo no pudo recoger sus coches reservados por la tardanza del vuelo) seguimos a la espera de su reembolso.

A la vuelta dos dias antes nos avisan de que el vuelo será retrasado, pensamos que es por el tiempo. Llega el día del vuelo y lo vuelven a retrasar porque el avión no ha llegado ¿sabían dos día antes que el avión iría con retraso? No entendemos.

Cuando vamos a embarcar el señor que esta controlando los billetes me dice de bastante malas formas que mi sitio se ha cambiado porque no sabian que iba un niño y no hay mascarillas. No me reubica simplemente me hace pasar. Cuando llego al avión pregunto a la tripulación y no sabe nada . Lo llaman y de malas formas me dice que si me ha dicho el disito y que ya me ha explicado. Le comento que esto no es así, que el solo me ha informado de que me sitio era otro pero nome ha reubicado. Me lo niega y de MUY MALAS FORMAS me pide el billete se lo doy y comprueba que ha sido fallo suyo que. No me reubicó.
La experiencia bastante mala con la compañia

Our flight was canceled due to bad weather and SATA managed to organize free accomodation, food and transportation for all passengers very quickly. Passengers were taken care of. I can't blame the airline - the weather at the final destination was really bad.

Koffer wurde von einem TAP Mitarbeiter verplempert. Immerhin hat sich SATA um den Koffer gekümmert und er wurde in 5 Tagen wieder gefunden. Der Komfort in den Flugzeugen ist okay, es gibt Steckdosen und einen kleinen Snack sowie ein kleines Getränk. Das ist völlig okay, weniger wäre bei fast 3h Flug eher schlecht. Lasst am besten alles so wie es ist, dann ist alles gut!

Experiencia pésima! No voléis con esta compañía!

Después de pagar un dineral por reservar asiento , acaban sentándome donde quieren.

Las maletas no caben en cabina por qué el personal no lleva a cabo ningún tipo de organización. Las personas dejan chaquetas en los compartimentos y luego no hay espacio para todos. Solución búscate la vida.

Viaje con una mascota en cabina. Pago por su billete y las facilidades que te dan son nulas. Viajar con la chaqueta, la mochila y el transportin entre tus piernas durante 2 horas. En un espacio de 20 cm. PÉSIMO!

La atención por parte de la compañía malísima. Mal trato, mala atención, desde el check in hasta su organización e indicaciones. FATAL.

Cuando pago un billete de avión me convierto en tu cliente y mínimo pido que se me trate bien.

We had absolutely terrible service from the ticket agent who checked us in. She had no idea what she was doing and could not answer any of our questions. She tried to charge me for my daughter’s bag who had her own seat and then got angry with me for being upset and asking why she was charging me. She then tells me my son’s golf bag is $120, but it clearly says on the website it’s not included in the regular bag count. She told me I have to pay and then I have to contact SATA directly because she has no way of knowing and she can’t go by what the website says.
Then we paid extra $60 pp to sit in the front with extra space. When we went to board we were told our seats were moved to the back of the plane because of weight, but when we get on the plane there are people sitting in the seats we were supposed to sit in and they had put all of us in the back of the plane besides my 2 year old daughter who was still in the seat I booked. The steward said nothing she can do we have to contact the airline. So I contact the airline and they tell me they will refund us, but my daughter was still in her original seat so she wouldn’t. I said my daughter is 2 years old so she definitely could not sit at the front of the airplane alone. Was a terrible experience overall.

Nos cambiaron un vuelo de las 9:50 a las 22:40. Tuvimos que sacar un vuelo a las 8:25 para no perder la conexión de Lisboa. Ese vuelo también salió tarde.

They violate GDPR on purpose and refuse to delete any data of their customers. To make it even worse they blatantly lie and tell you that everything‘s deleted which I can prove as a lie.

Anschlussflug von Lissabon nach Wien verpasst. Service mit Hotel usw sehr gut. Abwicklung am Flughafen Lissabon eine Odysee...

Terrible experiencia!
El viaje a Azores es toda una maravilla a excepción de la aerolínea SATA Air Açores.
Me han cancelado un vuelo y otros dos con retrasos.
Tienen el dominio de las rutas en Azores y por eso hacen lo que les da la gana.
Son desorganizados y terriblemente impuntuales.
Pésimo servicio!
La puntualidad es básica, están acortando nuestro tiempo de vacaciones, el tiempo es oro!!

Flight overbooked and I was “randomly” picked to stay on land. Asked the crew to ask other passengers if any would take the deal offered to me, but got the loveliest response:” I have no orders to do that”. In the end I talked to another passenger myself and he accepted what was offered me.
To sum up: Sata only flies because there’s no other company providing inter island flights. Soon to be out of work

l'avion est le moyen le plus rapide pour relier les différentes îles de l'archipel.
Sata est une bonne compagnie, vol a l'heure et plutôt agréable.
compagnie utilisé pour rejoindre flores depuis sao miguel (via tercera)

Un des seul moyen de voyager entre les iles en basse saison. Les billets ne sont pas forcement données...

Rien à redire : accueil sympathique, ponctuel. Vols sans encombre.