Avis PEDRAS DO MAR RESORT & SPA Fenais Da Luz

I would never stay in this hotel and no reccomend to anyone who decided to come to San Miguel! That was the worse customer service experience ever. The booking was done through Agoda, we were successfully checked in and after agoda by some reason decided to cancel the booking. We were calling the agoda customer service to understand why as they have already charged us. The hotel at the moment were threaten us with the police as there were no payment. We have to do the second payment specifically for the hotel while we were talking to Agoda. It definetly was agoda fault, but the hotel wasn't helpful and supportive at all. This is not the way of talking to guests at 5 start hotel, the staff was unprofessional and rude. They destroyed my holiday and I am very upset by the way the talk and treat guests.

Sehr schöne Zimmer, wir hatten Meerblick und konnten vom Balkon aus Delfine und in der Ferne sogar Wale beobachten. Es lohnt sich, ein Fernglas mitzunehmen. Toller Infinity Pool, super Frühstücksbuffet, sehr nettes Personal. Außerdem haben wir zweimal Wellness Anwendungen gebucht - eine Massage und eine Gesichtsbehandlung. Beides wurde professionell durchgeführt und war in sehr angenehmer Atmosphäre. Wir haben uns sehr wohlgefühlt und erholt. Das Hotel liegt in ruhiger Lage, man benötigt einen Mietwagen, dann kann man wunderbar die Insel erkunden.

Outstanding hotel! Beautiful location and convenient to reach all places on the island. The food served in the restaurant is sublime with excellent service. Spa facilities are good and there is a coastal path next to the hotel. Highly recommended, will stay here again when next on the island

Beautiful hotel, good location, great views, great service, we spent valentine's day at pedras do mar and had a beautiful night, good food, great music, and a very nice room ,breakfast and service was excellent.

הייתי עם קבוצה בחודש ספטמבר. מלון יפהפה חדרים מרווחים ומודרנים אוכל מצוין. שודרגנו לחדרים עם נוף מדהים לבריכה ולחופים השחורים.מומלץ ביותר!

Wunderschönes ,gepflegtes Hotel.
Zu unserer Reisezeit (Februar )wenig gebucht,trotzdem volles Angebot und sogar Livemusik für 4 Gäste.
Abends Menüwahl aus der gesamten Karte.
Essen 5 Sterne.

Perfekter und freundlicher Service in allen Bereichen.
Lage an der Steilküste 5 Sterne.
Einziger Nachteil ,
der Indoorpool ist sehr flach .

Adorei este hotel fantástico pequeno almoço, staff 5*, piscina interior com água quente, uma experiência a repetir certamente

Excelente! A localização é ótima, o quarto muito confortável e limpo, a vista para o mar é lindíssima e transmite tranquilidade. Não temos palavras para descrever a amabilidade dos funcionários, super simpáticos e prestaveis. A piscina interior é muito bonita, com vista para o mar, o que torna a experiência ainda mais relaxante. O pequeno almoço é muito bom, oferece variade e a aveia é divinal! Uma ótima experiência, recomendamos a 100%!

Great staff

While not everything was perfect and some aspects seemed poorly thought out, this hotel remains my top choice on Sao Miguel.

Ras

Muito bom

Goede service, erg fijn personeel en superschoon! Koud zwembad buiten helaas. Lift stuk, geen communicatie daarover en na lange wandeldag best jammer. Zonder auto niet te doen. Hotel ligt erg afgelegen. Beperkt onbijt voor 5 sterren, iedere dag hetzelfde en geen verse eieren, alles lauw en totaal geen afwisseling. Kaart in restaurant en bar erg beperkt en duur. Eerder ergens anders eten is echt aantrekkelijker. Eiland prachtig en super aardige mensen. Konden langer in de kamer blijven dat was erg fijn. Binnen zwembad heerlijk en warm, alleen deden bubbels het niet. Konden daar heerlijk wandelen, prachtige uitzichten. Was een heerlijke vakantie maar geen vijf sterren hotel

Nice "5 star" hotel from an aesthetic point of view. Service was more of a 3 star hotel. Food quality was low (pork and cod were both dry and overcooked), need to hand in a card key to get a towel and need a skeleton key (no lie) to get into the gym. One of our guests was sick and got a nasty note from the cleaning crew saying that they needed a reason from him why he had his "Do not disturb" sign on his door for two days.

Localização idílica e excelente base de operações para explorar a ilha.O hotel é excelente e recomenda-se.

Tolles Hotel. Sehr erholsam. Schöner Garten. Schöne und beruhigende Aussicht vom Garten und der Steinmauer. Sehr leckeres Frühstück. Kostenlose Parkplätze. Tolle Aussicht vom Zimmer, Restaurant und dem Garten. Sehr große Solaranlage damit auch Ansätze von Nachhaltigkeit zu erkennen. Klientel ist gemischt: junge Familien, junge und alte Paare sowie Alleinreisende. Gerne wieder.

Schön inmitten der Landschaft ruhig gelegenes Spa Hotel mit Blick wahlweise auf den Atlantik oder die Kulturlandschaft. Unser klimtisiertes Zimmer ist großzügig mit Balkon und Aufenthaltsqualität.
Neben einem Outdoor- steht auch ein Indoorpool zur Verfügung. Bar und Restaurant mit Meerblick runden das angenehme Ambiente ab. Vom Hotel aus kann man wunderbare Wanderungen und Spaziergänge unternehmen.
Das Frühstücksbuffet ist sehr reichhaltig und wird ständig nachgefüllt. Der Service ist sehr aufmerksam und freundlich.
Insgesamt seht empfehlenswert.

Wonderful place to stay in Sao Miguel,good food,service and very clean everyone so pleasant we be back.And Rosa you are top notch front desk,thank you .

Das Hotel hat die perfekte Lage genau in der Mitte der Insel, somit kann man mit dem Mietwagen alles in maximal 45 Minuten erreichen. Das Hotel ist sauber und die Zimmer neu und modern. Der Service beim Frühstück ist zuvorkommend und nett. Die Präsentation des Frühstücks hat jedoch noch Potential. Und bitte kleben Sie an die Stuhlbeine der Stühle im Frühstücksraum Filzstopper!!! Da diese Geräusche + die der Besteckwägen einen hohen Lärmpegel verursachen.
Nach dem Frühstück können sie bereits 5- 10 Minuten vom Hotel weg den unten zu sehenden Ausblick genießen.
Zu dem Essen im Restaurant kann ich nichts sagen, da wir immer außerhalb gegessen haben.
Ich würde dieses Hotel empfehlen und komme auch gerne wieder!

Beautiful hotel, beautiful location, and great service. The drive from the airport was about 20 minutes and pretty straightforward. We stayed several days at Pedras do Mar, and realized we made the right decision.

We pulled up to the spacious parking lot overlooking the ocean. The whole floor is all glass, making the ambience wonderful, with everything well lit. Check in was quick and in less than 5 minutes we were in hour room, with views of the ocean, and a balcony so we could sit outside and appreciate the Atlantic. TV with tons of channels, and a bathroom that has a glass wall separating the shower from the bedroom, with an electronic retractable shade. Lots of lighting make it easy to have the room as bright or as dim as you want.

Breakfast was amazing daily. It takes place on floor 0, and you can sit inside or outside while enjoying a vast selection of foods, eggs fried, scrambled or boiled, about 5 types of bread, cereal, local bacon, beans (yes, beans), 3 different types of milk. You will want to make sure not to miss this daily. All with great ocean views, once again.

There is an epic walking path just down from the pool area, which has some fantastic views of the rugged coastline. Good place to fly a drone if you have one, if it isn't too windy, which it can get to be, so proceed with caution if flying over water.

We ate at the restaurant bar quite a few times. It is open until 10:30pm daily (the bar part, that is, which has different food than the restaurant, which has a kitchen that closes early). When you choose to order it at the bar to take it upstairs, they give you the food in a big tray, which is when I experienced excellent service: as I was taking my tray upstairs, I managed to knock over a coke bottle, and it landed on my pizza, ruining it. Daniela, who helped me put the order in and even call the elevator heard this, and when I came back downstairs was already getting everything replaced free of charge. It took 45 seconds for everything to happen, yet she already put the wheels in motion to get the food replaced. 5-stars.

She, along with Miguel and Carolina, were always great at the bar, providing excellent service.

Some highlights, food wise are the pizza (with amazing cheese) and the cold ham sandwich. Drinks are great, and my wife recommends the gin and tonic made with Rocha Negra gin. They also have live music, which is more of a relaxing type, on some nights, and a pool table. Lovely place

The hotel overall is nice, but we booked it to have an alternative if the weather is bad. The spa unfortunately is only one small finish sauna and one steam bath, both with glass doors to the pool area and only with bathing suits on. It’s not comparable to a spa in Austria or Germany. Also the fitness room is unfortunately smaller as on the pictures.
Nevertheless the rooms are very nice and also the breakfast was sufficient for us - coffee could be better.

It's an quite expensive hotel for what you get. We were there in mid season for 2 nights. In high season the rooms start at 310 euro I think.

The bed sheets were not as good as expected.
The door to the toilet is very noisy. The soap dispenser and the toilet paper holder was broken. The mirror lights were not working.

The breakfast is noisy, and since it's quite a big hotel, the breakfast feels like a mess. I would be so disappointed paying full price for it.
The pineapple was over riped.

It's a beautiful view over the ocean.
Even if it's only 20 min to Ponta Delgada, the hotel is quite remote. There are not many interesting restaurants close by. The food at the hotel is ok.

Sauna didn't work.
Turkish bath was very noisy.
The deep part of the outdoor pool is probably around 80cm deep,

We were recommended a guide for half day tour. The tour guide was not good at all. Felt more like a taxi driver who took us around the island without knowing anything about the island.

Schönes Hotel mit tollem Blick auf den Atlantik unbedingt Zimmer mit Meerblick buchen! Die Zimmer waren sehr sauber und haben Holzfußboden. Das Manko im Zimmer ist die Glasabtrennung zwischen Bad und Schlafraum, man kann zwar einen Rollo vor der Glasfront runterfahren, aber in der Nacht wird es im Schlafzimmer trotzdem hell sobald jemand ins Bad geht.
Der Außenpool war sehr schön und den Innenpool haben wir nicht genutzt. In den Naturpool haben wir uns nicht getraut, der Weg runter über eine ungesicherte Treppe und über Felsen und Steine war schon abenteuerlich und die Pools sind alle sehr flach. An Schwimmen ist da nicht zu denken.
Das gesamte Personal ist superfreundlich und sehr hilfsbereit.
Wir hatten nur Übernachtung mir Frühstück gebucht und haben nur zweimal im Restaurant gegessen. Das Frühstücksbuffet ist in Ordnung, war jeden Tag das Gleiche und entspricht deshalb nicht unbedingt 5 Sterne. Das Essen im Restaurant war in Ordnung, aber kein "Geschmackserlebnis" und eher hochpreisig. Es waren am Abend auch nur sehr wenig Tische reserviert. Die Cocktails in der Bar waren sehr gut, mein Favorit war die Piña Colada
Aufgrund der exponierten Lage ist ein Mietwagen erforderlich. Parkplätze sind ausreichend vorhanden. Wir hatten unser Mietauto bereits am Flughafen bekommen, aber man kann auch vor Ort ein Auto mieten.
Alles in allem ist es für mich ein gutes 4 Sterne Hotel