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Avis CA NA XICA Sant Miquel De Balansat
Avis des membres sur CA NA XICA
4.2/5
9 avis
Rapport Qualité/Prix
Localisation
Propreté
Cadre /ambiance
Service
Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
If you are looking for a hotel in an absolutely beautiful relaxing setting with a "chilled Vibe", Ca Na Xica ticks that box.
However what makes this place so special is Alex and his amazing team - everyone goes out of their way to make your visit memorable - we enjoyed our daily chats with the gardeners / ground team, housekeeping are super friendly, the breakfast & bar staff were really attentive and the team at the front desk are unbelievably helpful.
In particular a very special shout out to Belen & Lucia who really do go above and beyond to make you feel special - their attention to detail is impressive, organising of restaurants, advice on shopping / ice creams parlours, help with car hire, you name it... nothing is an issue. Can't wait to return.
This is NOT a 5* hotel IMHO.
Service Issues (and there are many):
Room not properly cleaned. Used coffee cups left in room. Sink not cleaned.
No bathroom amenities like tissues, Q-tips or shower caps. Big bottle of body wash was left empty for days.
Blinds not opened when room is cleaned (or should I say when bed is made).
Remote control for TV was missing(obvious quality control issue in that no one is checking whether room is in proper order).
We were give a bottle of Cava for booking directly and told we could have it whenever, just to ask. We asked one day when we were sitting at the pool. The bottle was brought to us with an ice bucket lacking almost any water or ice, and we had to open it ourselves, which is certainly easy enough for us to do, but just goes to show the level of service.
Breakfast was included and good. Proper assortment and yummy green juice. But staff was lazy and most patrons had to go an request hot breakfast options instead of wait-staff coming to the table to take the order.
Upon checking in we were told the gym was open 24hrs. The first night I was jetlagged and couldn't sleep. Went to the gym only to find it was closed.
This is a very quiet hotel. Perfect for architect enthusiasts and reading quietly by the pool.
Upon checking out, the man at the reception had to stick the credit card machine out the windows and say 'the reception here isn't so good'. After manually calculating our bill, I thought to myself he couldn"t be more correct.
Considering the cost, I would not recommend, nor return here.
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