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Avis KEMPINSKI HOTEL KHAN PALACE Oulan-Bator
Avis des membres sur KEMPINSKI HOTEL KHAN PALACE
4.4/5
12 avis
Rapport Qualité/Prix
Localisation
Propreté
Cadre /ambiance
Service
Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
Glenda G.
Visité en avril 2024
2.2 km away from.Sukhbaatar Square. Breakfast options are same and limited. All staff are very nice, friendly and accommodating. They have nice big rooms as well.
KEMPINSKI HOTEL KHAN PALACE
Responsable
18/10/2024 à 06:13
Dear Valued Guest, Thank you for sharing your feedback! We are glad to hear that you appreciated the friendliness and hospitality of our teams.
We have noted your comment about the breakfast options and will review them with our culinary team to see how we can offer more variety in the future. We always aim to improve based on guest feedback.
We hope the comfort of your stay and the quality of service made up. We look forward to welcoming you back on your next visit!
Kind Regards, Tamir Tsolmon General Manager
We have noted your comment about the breakfast options and will review them with our culinary team to see how we can offer more variety in the future. We always aim to improve based on guest feedback.
We hope the comfort of your stay and the quality of service made up. We look forward to welcoming you back on your next visit!
Kind Regards, Tamir Tsolmon General Manager
Samuel W.
Visité en avril 2024
breakfast buffet average but good service
KEMPINSKI HOTEL KHAN PALACE
Responsable
18/10/2024 à 06:15
Dear Valued Guest,
Thank you for sharing your feedback! We are glad to hear that your review. We hope the comfort of your stay and the quality of service made up. We look forward to welcoming you back on your next visit!
Kind Regards, Tamir Tsolmon General Manager
Thank you for sharing your feedback! We are glad to hear that your review. We hope the comfort of your stay and the quality of service made up. We look forward to welcoming you back on your next visit!
Kind Regards, Tamir Tsolmon General Manager
Publicité
Andy B.
Visité en avril 2024
Had a meal with friends in KK restaurant. Whilst the atmosphere was good the food was average and the service was appalling. Took far too long to serve and they would not clean the table. Best to avoid
KEMPINSKI HOTEL KHAN PALACE
Responsable
18/10/2024 à 06:37
Dear Valued Guest,
Thank you for your honest feedback about your dining experience at KK Restaurant. We’re sorry to hear that the service did not meet our standard. We take comments like this seriously and will address the service issues you mentioned with our team to ensure we improve going forward.
We are glad you enjoyed the atmosphere. We will also review our food preparation processes to ensure our dishes are up to the high standard we strive for.
We hope you’ll give us another opportunity in the future to provide a much better experience.
Kind Regards,
Tamir Tsolmon
General Manager
Thank you for your honest feedback about your dining experience at KK Restaurant. We’re sorry to hear that the service did not meet our standard. We take comments like this seriously and will address the service issues you mentioned with our team to ensure we improve going forward.
We are glad you enjoyed the atmosphere. We will also review our food preparation processes to ensure our dishes are up to the high standard we strive for.
We hope you’ll give us another opportunity in the future to provide a much better experience.
Kind Regards,
Tamir Tsolmon
General Manager
Amar B.
Visité en février 2024
My guests from overseas were very satisfied with the hotel. The location is a little bit "far" from downtown due to the traffic. Otherwise, it's a great hotel
KEMPINSKI HOTEL KHAN PALACE
Responsable
18/10/2024 à 06:15
Dear Valued Guest, Thank you for sharing your feedback! We look forward to welcoming you back on your next visit! Kind Regards, Tamir Tsolmon General Manager
Jinpil H.
Visité en février 2024
서비스 좋구요
맛도 좋았습니다
맛도 좋았습니다
Susmith G.
Visité en janvier 2024
Such a lovely and charming hotel with the sweetest staff. I miss this place.
KEMPINSKI HOTEL KHAN PALACE
Responsable
18/10/2024 à 06:16
Dear Valued Guest, Thank you for sharing your feedback! We are glad to hear that your review. We look forward to welcoming you back on your next visit! Kind Regards, Tamir Tsolmon General Manager
Oğuz B.
Visité en novembre 2023
It's suitable for a business trip !
KEMPINSKI HOTEL KHAN PALACE
Responsable
18/10/2024 à 06:37
Your answer
Dear Valued Guest, Thank you for sharing your feedback! We look forward to welcoming you back on your next visit! Kind Regards, Tamir Tsolmon General Manager
Dear Valued Guest, Thank you for sharing your feedback! We look forward to welcoming you back on your next visit! Kind Regards, Tamir Tsolmon General Manager
Oyunbat S.
Visité en novembre 2023
Хүүхдүүтэйгээ хамт орж сайхан амттай хоол идсэн сайхан орчинтой нэг өдрийг сайхан өнгөрөөлөө баярлалаа
_ R.
Visité en novembre 2023
That hotel is so perfect.
KEMPINSKI HOTEL KHAN PALACE
Responsable
18/10/2024 à 06:38
Your answer
Dear Valued Guest, Thank you for sharing your feedback! We look forward to welcoming you back on your next visit! Kind Regards, Tamir Tsolmon General Manager
Dear Valued Guest, Thank you for sharing your feedback! We look forward to welcoming you back on your next visit! Kind Regards, Tamir Tsolmon General Manager
H U.
Visité en novembre 2023
Хоол болон ажилчдын хандлага харилцаа чадвар үнэхээр таалагдсан амжилт
Tserendulam R.
Visité en novembre 2023
Хүмүүс нь маш найрсаг гоё үйлчилгээ үзүүлсэн.Хоол нь бас гоё байсаан ????
KEMPINSKI HOTEL KHAN PALACE * * * * *
Y aller et contacter
East Cross Road, Peace Avenue Bayanzurkh District,
Oulan-Bator (Улaahбaatap),
Mongolie
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Publicité
Room was comfortable and spacious with a nice view of the city and mountains. The highlight of the hotel is the service to the staff working there. Enkhul and Odja (lady in red) were helpful throughout the stay and was always ready to assist the guests.
The food at the restaurant was decent and room service is not available 24hours as indicated in the information brochure.
While the hotel location is not the best, the service of the staff makes up for it. I’d recommend this to travelers here on business or leisure.
Thank you for your thoughtful review and for choosing to stay at Kempinski Hotel Khan Palace! We're delighted to hear that you enjoyed the comfort of your room. It's also wonderful to know that our dedicated team made a positive impact on your stay. We will be sure to pass along your kind words to them.
We appreciate your feedback of room service. Your comments help us to continuously improve our offerings. We are glad that our team’s service made your stay enjoyable and memorable.
We hope to welcome you back soon, whether for business or leisure, and provide another exceptional experience! Safe travels!
Kind Regards,
Tamir Tsolmon
General Manager