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Avis ENTERPRISE RENT A CAR CROATIA Zagreb
Avis des membres sur ENTERPRISE RENT A CAR CROATIA
4.2/5
25 avis
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Le sport en général
Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
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Achtung wollen einen nur teure Versicherungen Verkaufen.
War genau zwei mal da, das erste und letzte mal.
Bad experience for the 2nd time in a row. First one was in 2021 and we've been using other rental agencies in the meantime, but Enterprise had a really good price so we took a risk.
I booked a Mazda CX-5 or similar and got a CX-30, which is significantly smaller (can only fit one big suitcase in the trunk, compare to 3 in cx-5). Car was shaking above 130kmph, it was in bad condition, dirty, with a lots of scratches inside and out, and safety suite was not working - probably because it was too dirty but I'm not cleaning their cars.
I reached out to customer.service@enterprise.hr and Silvio suggested to call around and see what's available - because who doesn't love doing other people's work while on vacation, right?
I called and stopped back the next day and they didn't have anything, but they said someone would call me. Nobody called.
3 days later, I called and they said they would have something tomorrow. I was given a Jeep Compass and while still in the parking lot I realized that the car has following issues: 1. right turn signal not working, 2. infotainment screen not working (climate control, radio, etc. NOT WORKING), 3. key fob battery was low and again - safety suite options were not working in this car also. I just didn't have time to talk to the wall again, so I left.
I reached back to Silvio at customer.service@enterprise.hr to thank them for a great car they provided and got no answer since (it has been 10 days).
Bravo Enterprise!
Note that instead of being required to fill the fuel tank prior to drop off, we were required to return it with the same amount of fuel we picked it up with...so pay attention to your gauge before you drive off (although it's also documented in your paperwork). I assume this is standard practice at this particular airport, judging by the relative absence of gas stations nearby.
All in all a pleasant experience for what can often be a hassle. Highly recommend.
Barbara was our first point of contact in Zagreb (also our first rental during our trip) and assisted us with a minor, unexpected issue. Phillip was very helpful when talking us through our rental vehicle - Thanks!
When returning our vehicle to Dubrovnik Airport, Vlatko was professional and reassuring when helping us through our second problem.
Being our first time hiring & driving a rental vehicle, we definitely learnt the importance & benefit of taking out full insurance.
**please note that all bookings require credit cards.
Weiter so. Hoffe ihr bleibt so.