PESTANA

· I would like to commend the team for the exceptional service they provided. The employees were friendly, courteous, and always ready to assist. Additionally, the location of the hotel was incredibly convenient, making it easy for me to explore the city.

Disliked · The areas of concern that I would like to bring to your attention.

Firstly, the room I stayed in did not match the advertised images on your website. This discrepancy was disappointing as it created false expectations.

Furthermore, one major inconvenience was that the room did not have a bidet. When I requested a room with a bidet from reception, I was told that bidets are not commonly used in this part of the world. This lack of accommodation for personal preferences left me feeling dissatisfied.

Another issue was that my room lacked natural daylight and felt incredibly dark throughout my stay. This made it difficult for me to work and enjoy my time in the room.

As a regular traveler who values fitness, I found the gym to be rather disappointing. The space was considerably small, which made it less than ideal for a 5-star hotel.

Lastly, I booked and paid for my reservation in December 2023, for the last week of January 2024. However, upon checking out, I was informed by the receptionist that there was an additional fee due to recent changes in municipal laws starting in January. It is disheartening to have been unaware of these changes until my departure.

My primary concern revolves around the lack of communication regarding these additional charges. Why wasn't I informed about this change when I made the reservation in December? Furthermore, why wasn't I notified prior to checking in? It appears that this information was deliberately withheld until my checkout, which has left me feeling disappointed and frustrated.

I believe that guests should be provided with accurate information well in advance so they can make informed decisions regarding their stay, and it is important for me to understand why these charges were not mentioned earlier.

Stayed here last month and we were very pleased. The room was beautiful and the staff very attentive. Fab location not too far from the centre. The only problem is that when we were leaving I stripped the bedding to save the cleaners a job and I found a huge dirty stain on the bedding. Other than that it was lovely. For the price you would think fresh bedding would be provided.

Third time staying here. I love this hotel, location and facilities. Unfortunately I have lowered my rating as I let reception know a necklace had gone missing and was met with a shrug. No follow up or check took place, or sense of urgency, quite disappointing considering I have visited a few times.

Otherwise we were very happy with the room and facilities. If the issue is followed up, I would return back again.

Gorgeous hotel with excellent service.

Das Personal ist hervorragend! Das Hotel ist wirklich 5 Sterne