MAISON ROUGE STRASBOURG HOTEL & SPA ^{* * * * *}

Halles Tipp top

This hotel is very central to all of the hotspots in Strasbourg. We came here for the weekend from Germany to visit the Christmas markets.

As an American Express Platinum card holder (I can see why this hotel is not a part of American Express Fine Hotel+Resorts) and a Marriott Bonvoy Gold Elite Status holder, the service I received here was quite frankly laughable, and this is a "5-star" hotel I am referring to.

Upon arriving, there were no doormen to greet guests - I have never experienced this in a 5-star, the staff at the front desk seemed frantic, disorganized and wanting to be anywhere but there. We arrived at 11:30am, and as a Marriott Bonvoy Gold Elite Status holder I am allotted early check-in. Alas, I was told my room "wasn't ready yet as the current guest has not checked out". Okay, interesting. No matter, my wife and I dropped off our bags and we grabbed some lunch and visited the markets. We came back to the hotel at 3:00pm and were told the room still was not ready and it will be ready by 4pm, great. So my wife and I decided to have a drink in the bar next to the reception area. At 4pm, we decided to join the moderately long queue to check in, who also had been given the same treatment as us. Surprise, surprise, our room is still not ready! Imagine that! We were told our new check-in time would be in 20 minutes. We were given a voucher for two drinks at the bar we had just left earlier while waiting for our meticulously deep-cleaned room (haha) to be ready. This establishment's recourse for poor service to guests is alcohol. At approximately 4:40 we were finally given our room keys and were told we can take the elevator or stairs, no help with our luggage by the way, also have never experienced this in any other 5-star.

The room had spiderwebs in the corner of the ceiling and my wife found one spider dropping down on top of her luggage, as well as a spider in the bathroom. Maybe the long wait was feeding the pet spiders that come with each room?

I am quite frankly disappointed with my stay here, luckily the beauty of Strasbourg and the other establishments in the city made up for a rather distasteful lodging experience. If I were to relate the way this hotel treats its guests to something it would be similar to herding cattle or possibly 3-star service at a hotel in Ibiza.

When we return to Strasbourg we will make it a point to overlook rebooking this establishment.

Séjour enchanteur dans ce magnifique hôtel en plein centre de la ville, au cœur des marchés de Noël. Un personnel attentif et souriant prêt a répondre à toutes nos demandes avec une mention spéciale pour Romain qui a été aux petits soins pour nous. Un grand merci pour ce séjour qui nous donne envie de revenir très vite.

Hôtel de bon standing avec de belles chambres et une décoration générale sympa.
Le petit déjeuner est cher (34€) mais très bien et très complet. Le personnel y est très agréable et efficace.
Le restaurant est petit, en fait situé dans le bar de l’hôtel. Le lieu est là aussi sympa, un service efficace et rapide, mais en rapport qualité / prix élevé. Les mets sont bons mais standards
En revanche le service de réception est bien laborieux avec une désorganisation apparente. Check in très long malgré d’une multitude de personnes qui s’agitent derrière le comptoir et pourtant pas de foule particulière.
Une proposition de la conciergerie pour un À/R à la commission européenne à 328 € ! J’ai réservé directement par une société de taxi strasbourgeoise la même prestation : résultat À/R pour 80 € (oui, oui !)

Tout simplement Waouw ! Je repars de Strasbourg avec des étoiles pleins les yeux grâce à cet hôtel et quel accueil de Samantha !! J’ai rarement vu une réceptionniste aussi gentille, drôle et aux petits soins ????
Vraiment je recommande !!