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Avis ANAYELA Marrakech
Avis des membres sur ANAYELA
4.5/5
21 avis
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Cadre /ambiance
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ANAYELA
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The hotel renovations were immaculate.
I opted for the pickup service at the train station based on other reviews indicating that the entrance was hidden. The driver was there on time and warmly greeted me.
The hotel has a very limited number of rooms and gets booked fast, so book in advance. The staff greeted you upon arrival and served Moroccan tea and cookies at check in. The rooms were spacious and the bed was comfortable.
The entrance is about a 5 min walk in the old village, but the locals didn’t bother me. However, it’s a 15min walk to the souk and the people can be a little aggressive trying to disorient you and hire them as a guide. The hotel does offer guided escorts to the souk, I’m assuming for a fee. However, I like to explore alone.
The breakfast is delightful and they give you a big array of food for each table. Everything was fresh and the staff provided excellent service throughout.
Also be mindful that it is an intimate hotel and you can hear everything in the foyer.
My only complaint is about the tours offered through the hotel. It was a last minute trip for me and I made a few requests for information about the tours to the waterfalls and the manager refused to provide it over email or WhatsApp. They give you prices by euro and charge the hotel conversion rate. I was there for a few days so decided to book without getting the itinerary and the manager told me don’t worry they will take you to the mountains and hikes to the waterfalls. Honestly, the waterfalls is underwhelming and it was overpriced guided shopping trip of stops along the way. The food included in the tour was horrible. Best to do a group tour at a quarter of the price at the hotel.
Overall, if the manager would have been transparent about the tour, it would have been a different rating. He was also confrontational when I returned because I mentioned to the driver it was significantly over priced. But I already paid and didn’t want to discuss further. The walk to the souk can be sketchy for foreigners, but the hotel is able to arrange a taxi and staff will escort you to the entrance.
AnaYela has an unassuming entrance, steeped with hundreds of years of history, and once you walk in, you're speechless.
The open air courtyard with a pool in the middle is stunning. The rooms are gorgeous. And the very clear highlight of our stay was the staff. There's not enough that can be said about how well they made sure we were cared for on the property and even when we left for excursions. Upon our arrival, they upgraded us to the romance suite, complete with rose petals on the bed and bathtub. They kept in contact regarding any needs we had while we were out, and Hicham even went out and got us some emergency medicine from a pharmacy during one night of our stay. Hicham, Ali, Abdul, and the rest of the staff were so, so amazing.
We booked a dinner in the Flying Carpet on the rooftop of the hotel, decorated and overlooking the medina. Very much giving Aladdin vibes.
The food on property was incredible and almost kept us from leaving to find anything else (lol).
Not sure if you've experience a place that made you emotional when you had to leave... but AnaYela has become one of those places for me. We can't wait to come back and tell all of our friends.
One of the standout aspects of our stay was the exceptional staff. They were not only professional but also incredibly warm and accommodating. No matter what we needed, they were always ready to assist with a genuine smile. Their hospitality added a personal touch that made us feel truly welcome, as if we were guests in their own home.
The inclusion of breakfast was a delightful surprise. Each morning, we were treated to a sumptuous spread of local delicacies that awakened our taste buds and allowed us to savor the rich flavors of Moroccan cuisine.
Anayela Riad is undoubtedly a hidden gem in the heart of Morocco. It offers an authentic Moroccan experience that is unlike any other. The combination of the historic ambiance, attentive staff, and luxurious amenities made our stay truly unforgettable. We would wholeheartedly recommend this riad to anyone looking to immerse themselves in the beauty and culture of Morocco. Our stay at Anayela Riad was a genuine highlight of our trip, and we can't wait to return someday.
The location is far from the central Medina or the market, it is very hidden in a residential place where cars cannot get through given how narrow the roads are. So we had to carry our luggages when we checked out to go to the closest parking lot to find our driver. The hotel didn’t offer help to transport our luggage to the parking lot nor offer us any cash back for not using their shuttle transport back to the airport (because we need to go to somewhere else first).
We got an upgrade for our room given our Marriott membership status, but even that room is very small and the bedding is either a sheet (too cold for the night in October) or a very heavy duvet that could be used in the winter time…
The service is ok but the food is also very mediocre compared to the breakfast that was offered by our hotel in the Agafay desert. It was day and night difference.
All in all, I don’t recommend this place for the value of money and I don’t understand how the 5 stars rating was given.