KENZI MENARA PALACE ^{* * * * *}

When we arrived, the service was very poor. Took about an hour to get checked in the hotel. Unfortunately a lot of staff don’t speak English that great only French, which can be difficult trying to explain things to them when we had issues like our room card stopped working 4/5 times, so each time we would need to go to reception to rescan it so we can access our room. It was abit concerning how they didn’t ask us for any security question or proof of ID when this happened. They just asked for our room number and gave us access to it - Anyone could have entered!

The swimming area was nice , massive pool and great location.

Food and cocktails were terrible. I would avoid breakfast and ordering cocktails. Also the cups were filthy next to the coffee machine

We would come back again, however would avoid the food. The rooms were nice and big though!

My recent three-night stay at Kenzi Menara Palace Marrakech was marred by a series of disappointments, failing to live up to its 5-star reputation in several crucial aspects.

From the outset, the experience was less than ideal. Upon arrival, we were informed that our room was not ready, an inconvenience after a long journey. Throughout our stay, the staff, save for the concierge, left much to be desired. Their limited English proficiency and unfriendly demeanor were particularly noticeable at the spa reception and restaurant.

Service shortcomings were abundant and frustrating. At the spa, we were supposed to be provided with towels being guests with an open bill. Therefore, we didn't bring any towels from our room to the spa. After a swim on our way out of the spa, we were stopped by the receptionist asking us to give her the towels back in a very impolite way even though we were soaked and cold. We asked if we could borrow the towels for a moment just to get to our room and we will definitely bring them back right after, but she declined. The staff's lack of empathy, especially when we were cold and wet, was deeply disappointing. Similarly, at breakfast in the restaurant's outdoor area, we were rudely interrupted and asked to vacate our chosen seating area, despite others dining in the same space without issue. The lack of apology or explanation compounded the frustration.

Room maintenance issues added to the dissatisfaction. While the room itself was pleasant, the air conditioning was inadequate, and the hot water for the bath tub was non-functional. Despite reporting these issues to the reception, promised repairs never materialized, leaving us to endure discomfort throughout our stay.

The culinary experience further fell short of expectations. The food and drink offerings lacked variety and failed to impress in taste, a surprising letdown for a purported 5-star establishment.

Moreover, there was a noticeable bias towards French tourists, leaving non-French guests feeling unwelcome and overlooked. This cultural insensitivity was unacceptable and added to the overall sense of disappointment.

In summary, my stay at Kenzi Menara Palace Marrakech was deeply unsatisfactory. Despite its high rating and price tag, the hotel failed to deliver on basic expectations of service, maintenance, and cultural sensitivity. Improvement in staff training and service quality is urgently needed for the hotel to regain its footing and meet the expectations of its diverse clientele.

1. Stayed for 3 days. Hot water didn’t work for the bathtub, told the reception on the first day, no attempt to fix at all until the last day.

2. Staffs were not friendly at all. Spoke little to 0 english, seemed always grumpy when speaking english. Except for the concierge guy. The one star for the service on this review is only for him. Friendly and helpful.

3. Breakfast menu was monotonous. One tip maybe, never serve the pork again - bland, too tough, not edible. Omelettes were bland.

4. Spa lady wasn’t helpful. Barkeeper too.

5. Location is amazing. The place is very beautiful, everything is tidy, and clean. There is a street vendor right in front of this hotel that sells coffee at night. The coffee is better than the hotel’s. The guy is friendlier, more helpful, nicer, speaks better english than all the staffs in the hotel combined. The ONLY highlight of my stay in this hotel. Please go check it out!

Un hôtel agréable en grande partie grâce à un personnel dévoué. Mention spéciale pour Ayoub et Kawtar à l'accueil qui sont des amours.
Le système de fermeture des portes des chambres gagnerait à être un peu plus discret, un grand hôtel donc beaucoup de passage et pas mal de bruit

+ kostenloses Zimmerupgrade erhalten, die Suite war riesig
+ Bequeme Liegen am Pool
+ Gut ausgestattetes Gym

- Frühstücksbuffet mittelmäßig, fehlende Beschilderung der Speisen
- Teilweise Fluglärm