Avis KENZI MENARA PALACE Marrakech

Merci beaucoup les coaches

Très jolie palaces hôtel, 3 piscines, chambres spacieuses, personnels au petit soin , et petits déjeuner copieux et très bien pensé en choix et qualité.
Vous êtes à 8 min en voiture du centre-ville.

Na pierwszy rzut oka, obsługa bardzo zdystansowana do klientów. Szczególnie do kobiet. Otrzymaliśmy pokój upgraded z balkonem, niestety z widokiem na zatłoczoną drogę. Hałas przez całą noc. Niestety. Pokoje duże, ale niestety wymagające wkładów finansowych. Szczególnie zagrzybiała łazienka. Do tego w dniu wymeldowania o 4.30 rano czekaliśmy dobre 30 min, aż obsługa sprawdzi czy rzeczywiście nie zużyliśmy czegoś z mini baru. W ciągu dnia, głośna muzyka w obrębie strefy basenowej.

Superbe séjour dans cet hôtel que nous ne pouvons que recommander. A souligner particulièrement la gentillesse du personnel, la propreté, la qualité des massages.
Nous reviendrons avec grand plaisir

Safieddine and Najib were magnificent and really took care of us! They made us feel like we were at home.

The hotel is very far from everything, so a taxi is required to get to restaurants or any activity. In terms of location, it gets one star!!!! The property is beautiful and well-decorated.
Despite its potential as a 24-hour facility, the gym could have been better. It was dirty and poorly maintained, with no fresh towels, empty tissue boxes, or stocked-up water. The gym floor had noticeable dust, especially when the sun was shining in the day. The equipment, though functional, could use some oiling and maintenance, and the garbage bins were full.
As I write this review, I sit in my hotel room on our last evening. The wind is blowing strongly outside, and even though the windows are closed, the wind penetrates the room and blows the curtains. I could hear a baby crying in the room next door, which was annoying if you come on holiday to rest. You can hear everything from the next-door rooms. The bathroom rail for hanging towels is broken. The toilet wasn't flushing in the previous room, and the mattress cover needed to be longer. Since the mattress protection cover is more like a duvet, it was uncomfortable to sleep on. The sheet covering the mattress is not suitable as it cannot be tucked neatly - so you might end up with the sheet moving through the night. The pillows are enormous. They are not for sleeping on. I asked the reception desk for smaller pillows, and this was never fulfilled. When booking, we asked for a double bed, but they gave us a room with two singles put together, which made our first night uncomfortable. We booked a sauna and had to pay for a 30-minute time slot. These things should be included in the stay. It needs to be clarified when making the booking. When we went to the sauna, the receptionist took us there and left. She came into the sauna an hour later, telling us that we were overtime. I didn't have my watch on, and it felt like we had done something wrong with how the receptionist communicated with us. When we went to pay, I said I needed to collect my wallet from my room as I didn't bring it to the sauna. The lady told me my partner needed to stay while I got my wallet. That was the final straw. I was staying in a 5-star hotel, and they didn't trust me to go and get my wallet. I was angry at her attitude and the hotel's lack of responsibility for not informing us that our time was up in the sauna.
Breakfast is not good at all. The food is not labelled, and it stays on the hot plates and gets very dry and nothing is special.The toast machine needs to be fixed. Lunch at this restaurant it's the same. Some dishes needed to be more varied and less dry. The tagines were delicious, but how many would you like to eat? If you venture into Marrakech, you'll find much better quality food for way less, and I am talking excellent food! One waiter at the hotel stood out from everyone: Safieddine. He was kind, friendly, attentive, and just a joy to see him every day. I think the hotel staff could learn from Safieddine's attention to detail. From uncomfortable beds, excessive noise and a lack of attention to detail, to poor breakfast options, my stay was not what I expected - given the reviews I had read before booking online.I experienced this when I asked for a new room because the toilet was not functioning and the two single beds were uncomfortable, it felt like they were burdened by there reaction. No apology "we are dso sorry for this inconvinience". During check-out, I informed the staff that we didn't use anything from the mini-bar. However, I found it unacceptable that they made us wait until someone checked before believing us. The focus on building client relationships was not a priorioty as far as I am concerned! In Morocco you get a sense that people on the streets are hussling to survive and I love that capacity when people just do what they need to do to survive. I got this energy also from the personel - The hotel is designed to make money on every extra they can get.

As our Marrakech adventure drew to a close, the Kenzi Menara Palace welcomed. Nestled within its 10-acre park, this hotel exudes timeless elegance. The bell staff, with their genuine smiles, and friendliness welcomed us.

The check-in process was as seamless. Speaking of which, our spacious room felt like a sanctuary—a place to unwind after bustling days in the Medina, one thing I did notice was that we could not lock the door from the inside, it was stuck. The bathroom, with its dual offerings of a bath and a shower, was a luxurious touch.

The reception staff were very helpful. Need a taxi to explore the Medina? They’ve got you covered. Walking enthusiasts, beware: it’s about an hour’s stroll from the hotel. But fear not—the journey is a delightful immersion into Marrakech’s soul just make sure to use google maps for your strolls if you are willing to walk.

Remember this: cash is king. While the Kenzi Menara Palace lacks an ATM, a short jaunt across the road to the neighbouring hotel solves that. And for the towels—yes, there’s a deposit (£45 for two Adults which I thought was quite steep).

The dining experiences! Our first night, we indulged in the buffet. But beware—it can be a princely sum. Nearly £100 for the feast left us both shocked. Tables lingered, but the service remained commendable. My partner’s love for the lab with the buffet’s lamb led to a midnight rendezvous with queasiness, he actually felt ill and was throwing up and going to the toilet very often, not sure if it wasnt cooked properly or cleaned but seemed he got ill from this. The next day, he bounced back, which was good as we still has 2 days left.

There wasn't much choice for the breakfast although it was a buffet style, a lot of pastries not enough proteins to chose from

The following evening, we stepped into the Italian restaurant on the premises. A wise choice for sure! The price was half that of the buffet, yet the impeccable service and delicious fare stole the show. Fresh ingredients, artful presentation—it was a culinary sonnet in this side.
To the staff who made our stay unforgettable: Shukran.

Cet hôtel est vraiment magnifique, j'ai beaucoup apprécié l'ensemble du personnel, merci beaucoup les coach mehdi mouad et djimmy . La nourriture est délicieuse, surtout au restaurant marocain. Même les femmes de chambre sont adorables, la chambre est toujours propre avec une odeur magnifique, et la piscine est grande.

For a 5* hotel we were very disappointed. The staff were rude and unfriendly. The overall service provided or should I say lack of was probably one of the worst I have ever experienced. There was no service provided by waiters around the pool and when you did order from the bar it seemed like an inconvenience. The service was exceptionally slow. Each day I had to wait over 45 mins for a sandwich! by the time it arrived the chips were cold and there were a couple of days where my drink order was wrong. I then had to wait for over 15 minutes for it to be corrected which resulted in me going back to bar to remind them of the order.
The buffet restaurant didn’t open until 8pm which we think is very late.
There was no ATM onsite but we needed cash for the taxi. So reception told us we had to leave the resort and find a bank. Personally I didn’t feel safe and for a 5* hotel you’d think they would have an ATM.
On our last night we settled our bill as we had an early flight. The morning we left, we were faced with a very grumpy guy who was making out we were about to leave without paying. Rude is an understatement.

Oh and don’t forget you have to pay €30 for a pool towel, that’s right €30. For a 5* hotel you would think they would give you a towel.

The rooms - the bathroom stuck of sewers and made me feel physically sick.
One night we had a guy next door that coughed all night long, followed by a child crying. You can literally hear everything. On our last full day we went back to the room to find our front door not closed properly by the cleaner.

Overall, the hotel/grounds was nice but in general the overall holiday was awful. If you want 5* stay away from this hotel because you will be wasting your money.

Also prepare yourself for at least an hour wait at customs on arrival. I think it’s fair to say we will not be returning to Morocco.

Très bel endroit. Le personnel est professionnel et compétent.
Merci surtout à Nada animatrice du club enfants qui fait un travail formidable

j’ai adoré mon séjour dans ce magnifique et luxueux les coaches mehdi mouad et jimmy sont vraiment au top avec de belles activités pendant le séjour
je recommande fortement cet hôtel pour passer de superbe vacances

We have just returned from an all inclusive 5 days at this hotel and everything was perfect. I can not recommend this hotel more highly for great value and service. The staff were all very friendly and helpful and all spoke English well. The food choice is good and the restaurant, bar staff and pool bar staff all very good.

Upgrade aus Suite( 2 große Räume) aber leider zur Straße und nachts spielen manche mit ihren Motorrädern und Autos verrückt. Pool zu laute Musik. Sonst für Stadthotel sehr grün

We enjoyed our stay at the Kenzi Menera Palace.
The hotel is beautiful, and the grounds are well maintained. The staff treated us wonderfully. The concierge, Sherif, made sure we were taken care of when choosing excursions. Prior to arriving, I read that the main pool is cold...that is absolutely true.
We had adjoining rooms. Amenities were the usual, and the room was pretty standard.
The morning buffet was delicious. The menu never changed, so if you decide to take advantage of the breakast option, keep this in mind.

hotel muito afastado do centro, com poucos elevadores para quartos distantes.

When we arrived, the service was very poor. Took about an hour to get checked in the hotel. Unfortunately a lot of staff don’t speak English that great only French, which can be difficult trying to explain things to them when we had issues like our room card stopped working 4/5 times, so each time we would need to go to reception to rescan it so we can access our room. It was abit concerning how they didn’t ask us for any security question or proof of ID when this happened. They just asked for our room number and gave us access to it - Anyone could have entered!

The swimming area was nice , massive pool and great location.

Food and cocktails were terrible. I would avoid breakfast and ordering cocktails. Also the cups were filthy next to the coffee machine

We would come back again, however would avoid the food. The rooms were nice and big though!

My recent three-night stay at Kenzi Menara Palace Marrakech was marred by a series of disappointments, failing to live up to its 5-star reputation in several crucial aspects.

From the outset, the experience was less than ideal. Upon arrival, we were informed that our room was not ready, an inconvenience after a long journey. Throughout our stay, the staff, save for the concierge, left much to be desired. Their limited English proficiency and unfriendly demeanor were particularly noticeable at the spa reception and restaurant.

Service shortcomings were abundant and frustrating. At the spa, we were supposed to be provided with towels being guests with an open bill. Therefore, we didn't bring any towels from our room to the spa. After a swim on our way out of the spa, we were stopped by the receptionist asking us to give her the towels back in a very impolite way even though we were soaked and cold. We asked if we could borrow the towels for a moment just to get to our room and we will definitely bring them back right after, but she declined. The staff's lack of empathy, especially when we were cold and wet, was deeply disappointing. Similarly, at breakfast in the restaurant's outdoor area, we were rudely interrupted and asked to vacate our chosen seating area, despite others dining in the same space without issue. The lack of apology or explanation compounded the frustration.

Room maintenance issues added to the dissatisfaction. While the room itself was pleasant, the air conditioning was inadequate, and the hot water for the bath tub was non-functional. Despite reporting these issues to the reception, promised repairs never materialized, leaving us to endure discomfort throughout our stay.

The culinary experience further fell short of expectations. The food and drink offerings lacked variety and failed to impress in taste, a surprising letdown for a purported 5-star establishment.

Moreover, there was a noticeable bias towards French tourists, leaving non-French guests feeling unwelcome and overlooked. This cultural insensitivity was unacceptable and added to the overall sense of disappointment.

In summary, my stay at Kenzi Menara Palace Marrakech was deeply unsatisfactory. Despite its high rating and price tag, the hotel failed to deliver on basic expectations of service, maintenance, and cultural sensitivity. Improvement in staff training and service quality is urgently needed for the hotel to regain its footing and meet the expectations of its diverse clientele.

1. Stayed for 3 days. Hot water didn’t work for the bathtub, told the reception on the first day, no attempt to fix at all until the last day.

2. Staffs were not friendly at all. Spoke little to 0 english, seemed always grumpy when speaking english. Except for the concierge guy. The one star for the service on this review is only for him. Friendly and helpful.

3. Breakfast menu was monotonous. One tip maybe, never serve the pork again - bland, too tough, not edible. Omelettes were bland.

4. Spa lady wasn’t helpful. Barkeeper too.

5. Location is amazing. The place is very beautiful, everything is tidy, and clean. There is a street vendor right in front of this hotel that sells coffee at night. The coffee is better than the hotel’s. The guy is friendlier, more helpful, nicer, speaks better english than all the staffs in the hotel combined. The ONLY highlight of my stay in this hotel. Please go check it out!

Un hôtel agréable en grande partie grâce à un personnel dévoué. Mention spéciale pour Ayoub et Kawtar à l'accueil qui sont des amours.
Le système de fermeture des portes des chambres gagnerait à être un peu plus discret, un grand hôtel donc beaucoup de passage et pas mal de bruit

+ kostenloses Zimmerupgrade erhalten, die Suite war riesig
+ Bequeme Liegen am Pool
+ Gut ausgestattetes Gym

- Frühstücksbuffet mittelmäßig, fehlende Beschilderung der Speisen
- Teilweise Fluglärm

Parc superbe et bon emplacement.
Séjour agréable bien que cet hotel ne mérite pas le nom de palace 5 *
Pas très chaleureux, aucune attention à l'arrivée un thé ou autre.
Lenteur de la réception et du bar avec du personnel pas assez qualifié pour un 5 *.
En période de forte occupation le check-out doit prendre 3 heures !
Mais globalement un bon hôtel Personnel restauration très bien.

Die Auswahl und Qualität des Essens ist sehr schlecht.
Zudem schlechter und unfreundlicher Service. Der Concierge ist super unfreundlich und respektlos.
Wir mussten beim Check-In ein Deposit von rund 500€ zahlen und das Geld wurde direkt vom Konto abgebucht. Das bei einem Aufenthalt von nur 3 Nächten.
Das Hotel ist wie ausgestorben und lieblos eingerichtet. Das Personal hat eine Null-Bock-Einstellung. Selbst für die Nutzung des Innenpools muss man eine Reservierung aufgeben. Positiv ist hierbei jedoch die kostenlose Nutzung (kein Standard).
Man fühlt sich hier einfach nicht wohl und willkommen. Ich kann niemandem empfehlen hier Urlaub zu machen.

+ Schöne Anlage
+ grosszügige Zimmer
+ schöne Pools
+ sauber

- auch warme Speisen sind kalt bis maximal lauwarm
- Gäste aus Marokko essen abends grossmehrheitlich nicht hier...
- ab 8.30 Uhr gibt es kein Brot mehr
- Personal an der Reception ist nicht geschult und hat keine Ahnung, immer muss der Chef gefragt werden
- Tischreservationen für die Gruppe im Restaurant hat nie geklappt
- Zimmer zur Strasse oder zum benachbarten Cesar Resort sind laut von der Strasse oder der Disco...
- 15 Minuten auf eine Kaffeetasse warten, weil das Hotel zu wenig Tassen für alle Gäste hat
- es hat eine funktionierende Kaffeemaschine für ca. 400 Gäste - da heisst es anstehen

Samuele, il mio fidanzato, mi ha portato in questo paradiso terrestre per festeggiare il mio compleanno. Inutile dire che tutto il personale è stato eccezionale e cordiale.
Tutti molto disponibili.
La nostra camera era assolutamente perfetta, pulita e con tutte le comodità possibili.
La piscina, la spa, il ristorante, room service h24 tutto meraviglioso.

Io stessa lavoro nei grandi hotel e così anche il mio compagno e sappiamo perfettamente quanto lavoro ci sia dietro alla meravigliosa esperienza che queste persone ci hanno regalato!
Grazie mille ❤️
Viva Marrakech
Viva il Marocco
☪️ Ramadan Mubarak a tutti ????

Mauvaise expérience,
À votre arrivée il vous demande de quitter 10min avant le check out pour « vérifier «
Le superviseur ou le ‘chef’ de la réception est impolie et manque de professionnalisme.
Le restaurant désorganisé impropre, 30min pour avoir une « MSEMNA «  .
Le buffet de qualité médiocre.
La petite piscine chauffée .
Les chambres nécessite une rénovation.
Dans les chambres tu entends les gens et le personnel de coté .