Avis CA'NIGRA LAGOON RESORT Venise

Love this hotel, staff are fabulous, location is amazing, the vibe is just great, rooms are comfy with views of the canal, the garden is just so pretty with the boats and sunset.

Dimora storica direttamente sul canal grande accanto al ponte degli Scalzi. Giardino splendido dove si può fare la colazione piuttosto che bersi un drink.

Posizione meravigliosa (sul Canal Grande, a due passi dalla Stazione, ma fuori dal caos) con un giardino unico.
Camera spaziosa e confortevole.
Il personale è il punto distintivo: non solo sono gentili e professionali, ma ci hanno assistito in ogni momento: dalle indicazioni turistiche alla prenotazione del ristorante.

its a very old house . the room have jacuzzi so its very nice . anyway you cant expect too much in the venice main island. this hotel is already value for money

Camere bellissime in particolare doccia e lampadario, pulite in maniera impeccabile.
Colazione completa e servizio molto buono.

I'm so confused by the photos because I am not sure if they recently renovated or what, but the photos do not capture just how charming and lovely this hotel is.

Our room was spacious and comfortable. I loved having a nightcap every evening right on the canal. The location from the train station is unbeatable.

The staff were exceptional. From the moment we arrived, everyone was personable, helpful and friendly. We asked for a few recommendations and everything they recommended was excellent. They even coordinated a private boat tour for us, which is accessed through their own canal garage. I highly recommend this experience.

This was the best hotel I stayed at in a very long time. I hope to return. And to the hotel managers, your staff is superb!

Terrible beds. Good staff

Confermo i giudizi positivi. L'hotel si contraddistingue per la gentilezza del personale e la tranquillità e la bellezza del posto. Dispone di un giardino raccolto e meraviglioso che si affaccia sul Canal Grande. Camere grandi, spaziose, pulite (senza moquette, per fortuna!). Bagni altrettanto confortevoli. Comodo alla stazione, ma defilato dal caos. Da tener salvato nei posti del cuore per quando si torna a Venezia. BRAVI

Luxury hotel with huge suite and views on the canal. Expensive but good for a rare treat. In a relatively quiet part of Venice

Atmosfera meravigliosa. La cura dei dettagli, frutto della ricerca di Stefania, la proprietaria.
Accoglienza sempre calorosa e disponibilità dello staff.

Tutto eccezionale

Personale davvero premuroso e gentile. Hotel molto comodo per visitare Venezia.

Tolles Personal

Presents like a 4 star hotel from the outside, but really isn’t. Maybe 2.5 or 3 if being ultra generous.

First of all the NOISE. Starting at about 7 am, doors opening and closing and creaking and slamming. The doors are so thin I can hear the cleaning crew’s cell phone chime for text messages in the hall. Have you heard of “silent mode?” And just a teeny spritz of WD-40 in every door would solve the creaking issue — it sounded more like a Halloween haunted house than a hotel.

The room was sold to me as a “deluxe” and a very big deal was made that it had a jacuzzi tub. But the tub faucet didn’t work — it had to be filled with the shower head which took about an hour. I called the front desk to send someone, and the front desk man came himself saying he was alone and had no support or maintenance person for the entire hotel and didn’t know how to fix it (of course, this was after implying that I didn’t know how to use a faucet). He was apologetic, once he realized it was, indeed, the faucet and not me. Overall the people were very friendly, but the property had issues. The phone was off the hinges hanging from the wall.

The bed was hard and as a side sleeper, I got very poor rest tossing and turning all night to try to find a comfortable way to sleep on this bed that feels more like a large, stiff cot, not a bed in a supposedly 4-star hotel. Disappointing, especially at almost 700 euros for 2 nights.

The wifi kept dropping every 30 minutes and so I’d have to set it back to phone mode, which then I’d get busy and forget to check if the wifi was working again to switch back, so I used up a lot of my expensive data.

Edited to add:
At checkout I said it was “fine” that’s it. I had already written this review so I did not feel the need to share everything I wrote here with the front desk person, but I most certainly was not “complimentary.” I was exhausted and annoyed, which you can probably tell from this review, after not sleeping well for 2 nights.