HOTEL NAPOLEON * * * *
Hôtel
•
€€
2024
Recommandé
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2024
Fonctionnel et propre, cet hôtel réunit toutes les conditions pour passer un agréable séjour à Lucca. Le rapport qualité-prix demeure intéressant pour la ville, d'autant que l'établissement, bien que situé en dehors des remparts, est accessible à pied depuis le centre en moins de 15 minutes. A retenir également que le personnel parle français et possède de bonnes connections au niveau de deux restaurants dans le centre pour bénéficier d'une remise. Le petit déjeuner, servi de 7h à 10h, est très copieux. En somme, une bonne adresse.
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Avis des membres sur HOTEL NAPOLEON
4.1/5
24 avis
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Oui, HOTEL NAPOLEON dispose d'un établissement adapté à l'accueil des motards.
HOTEL NAPOLEON compte 24 avis avec une note moyenne de 4.1. Vous pouvez consulter les avis de HOTEL NAPOLEON en cliquant sur ce lien ou partager votre avis sur HOTEL NAPOLEON en cliquant ici
HOTEL NAPOLEON se situe au Viale Europa, 536 , Lucques - Lucca
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I give two stars for the breakfast staff who were so friendly and welcoming it was really lovely going down in the mornings to smiling, happy faces.
Unfortunately, I cannot give more due the unprofessional behaviour of an extremely rude woman who greeted me on arrival to the hotel on October 31st 23. Very little information was given on check-in and she was cold and unwelcoming but on entering my room I found it to be stiflingly hot so came down to reception to ask whether the air con could be fixed (it wasn't working) or whether the heating could be turned off. She gave me an insolent look and - to keep the review short - kept telling me it was my problem and there was nothing that could be done. Apparently other guests wanted the rooms like a sauna to dry their clothes after a wet day and there was no individual room control!? An unacceptable situation as the hotel now agrees, and I assume she's used to being rude to guests and frightening people away but of course I told her that wasn't good enough and I needed a resolution.
She then rolled her eyes and huffed before proceeding to ridicule me to a pair of Italian guests in Italian, gesticulating at me with a sneer on her face.
Her behaviour was petulant, childish, and downright disgusting; as a former travel professional I couldn't believe what I was seeing. I have never, in thousands of hotels, faced such utterly pathetic behaviour, and I strongly suggest the hotel reviews her employment in this role since she is clearly incapable of controlling herself under pressure.
The other staff have been friendly, helpful, and polite so she gives the hotel a bad reputation for absolutely no benefit. Clearly, she is unfit for guest relations. This would have been a much better review without her.
This is not to mention a young man who stared at me throughout like a constipated sausage dog.
The rooms are pretty clean, an okay size, the shower was hot and the bed was turned down daily. I fixed the heat by opening the windows but the hotel is on a very busy, rather ugly road and there was quite a lot of noise.
The location is outside the old town and the walk is close but not very nice with a very busy road, bad paths and a general sense you're walking in from no-man's land.
As I say, breakfasts are good and the morning staff excellent.
For the record, I like to give positive reviews but when there's someone this awful, it has to be said. The hotel should have given me an apology before my departure.