SOUTH PLACE HOTEL
Hôtel de charme avec restaurant, terrasse, bar et salle de sport à proximité de la gare de Liverpool Street.
Situé à une minute à pied de la gare de Liverpool Street, le South Place Hotel adopte un style urbain contemporain avec un restaurant terrasse, un bar à cocktails et une salle de sport. L'élégant hôtel dispose de tout le confort et d'un mobilier design et agréable. Les chambres sont spacieuses et lumineuses avec éclairage d'ambiance, salle de bains ultra-moderne, mini bar... À votre disposition un service en chambre ! Le restaurant et sa terrasse sont une option intéressante et offrent une belle prestation au niveau de la table, des soirées sont organisées au bar.
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The room itself was beautiful, we stayed in a Junior suite. Which had a wonderful bath and cosy feel with plenty of space. The mini bar was well stocked and a few additions were kindly placed in our room to celebrate an occasion such as a hand written card. Lovely touch!
However, a few downsides. You can hear the busy streets of London with sirens and music echoing through the room at night. Granted it was a weekend, definitely louder on the Saturday evening. The shower was not to our taste with the open feel. We used far too many towels trying to dry the floor after use. So despite the aesthetic was far less practical. We did have issues with the lighting flickering when in evening mode. So had to make do with using the reading lights and bathroom lighting in the evenings.
Room service was delightful. With great food being served here for breakfast and lunch. Bizarrely, though they don't offer vegan butter at this establishment, despite having a vegan breakfast on the menu. Also, be mindful when you ask for alternative milk (oat or soy) this request seemed to puzzle the staff we asked. Despite there being a card advertising this as part of the service in the room for tea and coffee.
Despite the beautiful rooms. What this hotel really lacks is good service. After a long journey it's always nice to walk into a hotel and feel welcomed. But instead we were greeted by unhappy staff. Who seemed to be giggling and talking amongst themselves at our expense. Too busy to ask if we needed help with our bags. Not the most pleasant check in.
Overall, a good hotel, in a prime location for city links. I'm not sure it quite compares to some other 5* hotels we've stayed in. But certainly could be if more work was put into to staffing and quality. Front of house staff could benefit from more training on 5* star service and how to provide a warm and friendly customer experience.