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Avis GUIDE TO ICELAND Reykjavík
Avis des membres sur GUIDE TO ICELAND
4.6/5
114 avis
Rapport Qualité/Prix
Le sport en général
Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
Braden L.
Visité en décembre 2023
I've booked several tours with these guys. The customer service has been brilliant with any changes or questions I had, thanks Ruth! Highly recommend
王奕婷
Visité en décembre 2023
很讚的服務，回覆快速又積極有效率！大推Guide to Iceland~
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EATRIP* P.
Visité en décembre 2023
They work very quickly and do their job precisely. They don't make me wait for them to reply to my emails. I'm going to Iceland for the first time and they've made me feel at ease. Thank you very much.
Lay c.
Visité en décembre 2023
服务非常好和友善
Amanda H.
Visité en décembre 2023
Guide to Iceland has some of the friendliest, most responsive folks working in their agency. They are extremely helpful and very prompt. Honestly, within minutes they will offer assistance or booking detail clarification. We have booked a horse excursion and whale watching tour with ease. Thank you to Ruth and Mark for their assistance.
Graham P.
Visité en décembre 2023
I cannot comment on the tours themselves as I had to cancel for health reasons. However, they are a very professional company who respond by return and give a very personal and understanding approach. No quibble when I needed to cancel and they did so in a very empathetic way. I hope to rebook later in the year and will have no hesitation in contacting this company.
Chiang
Visité en décembre 2023
The last day is the worst. I booked the transfer to airport but there’s no bus coming, only one driver stopped and said my name wasn’t on the list. After talking to the customer service, one hour had already gone. I not only paid again to take the bus, but also suffered freezing cold for one hour. If you don’t want to miss your flight, don’t book transfer on this website.
Shobana R.
Visité en décembre 2023
Roan was very helpful. He went out of his way to verify some information and gave valuable suggestions. Would definitely book with them again.
Gabriela R.
Visité en décembre 2023
Ann es excelente en su trabajo, yo que cometí un error a la hora de designar el lugar donde deberían buscarme para ir al aeropuerto y ella me solucionó todo en 2 minutos! Super recomendación!
Tabatha W.
Visité en décembre 2023
Negative -10 They are scammers. I booked a night ride for horseback riding for my
Son and husband. And no one at this place knows what they are talking about or doing. They said they checked to make sure available and the very next day after they took my almost $400 then we call and ask where their pick up is it’s wow up and disappeared. No longer exists. If you want to keep your money and not waste a whole day thinking you have something scheduled when you don’t on a vacation that’s supposed to be fun and relaxing then steer far clear from these people. Bc they are not it!!!!!
Son and husband. And no one at this place knows what they are talking about or doing. They said they checked to make sure available and the very next day after they took my almost $400 then we call and ask where their pick up is it’s wow up and disappeared. No longer exists. If you want to keep your money and not waste a whole day thinking you have something scheduled when you don’t on a vacation that’s supposed to be fun and relaxing then steer far clear from these people. Bc they are not it!!!!!
Jason L.
Visité en décembre 2023
Jo from Guild to Iceland has been very helpful to us, prompt respond with detail information, we really appreciate all the help, thanks
성현아
Visité en décembre 2023
good
Vinicius D.
Visité en décembre 2023
I had a really positive experience with the company, the customer service is always on point, fast replies and helpful at all times.
I booked the golden circle with snowmobiling and South Coast with Jokulsarlon glacier lagoon.
The bus is really comfortable and has wifi/usb charger.
My only suggestion is to give more time for the tourists on the spots to appreciate them more on a slower pace. Even if it mean removing one place from the itinerary. I felt really rushed with the schedule and couldn’t really enjoy as much as I wanted.
I booked the golden circle with snowmobiling and South Coast with Jokulsarlon glacier lagoon.
The bus is really comfortable and has wifi/usb charger.
My only suggestion is to give more time for the tourists on the spots to appreciate them more on a slower pace. Even if it mean removing one place from the itinerary. I felt really rushed with the schedule and couldn’t really enjoy as much as I wanted.
Chaejung S.
Visité en décembre 2023
Planning to travel around Iceland ???????? this December. Found this amazing website and got so much qualified information from the assistant named Levi. He replied very quickly and it was very helpful. I am very looking forward to my trip to Iceland!
ava j.
Visité en décembre 2023
chat response was amazing and gave me good information on the spot
Tomas B.
Visité en décembre 2023
First class service. Thanks Kimberly.
chris p.
Visité en décembre 2023
Very friendly and answered questions with respect.
Yuanze G.
Visité en novembre 2023
the service of this platform - guide to Iceland is extraordinary good! Helping me solve this problem so punctually!
Edouard D.
Visité en novembre 2023
Incroyable !
Apres la réservation d'un logement, j'ai posé une question concernant une prestation qui n'était pas indiquée dans le voucher...
J'ai envoyé un mail et j'ai eu une réponse... EN MOINS de 10 minutes avec un voucher corrigé !
J'adore :-)
Apres la réservation d'un logement, j'ai posé une question concernant une prestation qui n'était pas indiquée dans le voucher...
J'ai envoyé un mail et j'ai eu une réponse... EN MOINS de 10 minutes avec un voucher corrigé !
J'adore :-)
Holly T.
Visité en novembre 2023
Amazing experiences and even better customer service. Can’t recommend enough.
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Ilya Z.
Visité en novembre 2023
Der Support war sehr hilfreich. Vielen Dank!
Matt C.
Visité en novembre 2023
We toured the Blue Diamond cave today leaving from Glacier Lagoon. Orri was our guide and he was great! The cave was amazing and he was super knowledgeable on the glacier and the caves. Definitely would recommend using this operator and asking to be in Orri’s group!
손민우
Visité en novembre 2023
투어 예약했다가 취소하게 되었는데, 홈페이지의 개인 투어 바우처에 나와있는 이메일로 취소요청 넣으면 시간 관계없이 답변 빨리 오고, 환불금 받는 기간도 자세히 설명해줌. 단, 기본적인 영어는 본인이 할 줄 알아야 함
しら“ひー”ひー
Visité en novembre 2023
悪天候で飛行機が飛ばなくなってしまい、前日にレンタカーキャンセルのお願いをした。当初はキャンセルポリシーに基づき返金できないと言われたのだが、パートナーに掛け合ってみるととても親切に対応してくれた。その結果、返金してもらえることになった。とても親切な対応に最大限の感謝を送りたい。
Ivan G.
Visité en novembre 2023
Amazing experience, great guide, fantastic pictures... what else can you ask for? From beginning to end it was a funny and full of information tour, and we have plenty of pictures to prove it. Totally worth it!
林庭瑜
Visité en novembre 2023
因為有行李寄存的問題，到guide to iceland辦公室尋求協助，遇到非常親切的annie 跟我們介紹，真的謝謝您的幫忙！！
윤명한
Visité en novembre 2023
문의하면 바로 답장오고 친절하게 응대해 주셔서 아이슬란드에서 여러투어 편하게 잘 이용했습니다
quentin P.
Visité en novembre 2023
They very helpful and quick in responding. Glad we chose them
Megane S.
Visité en novembre 2023
They were incredibly helpful throughout my trip planning, providing valuable insights and assistance. The user-friendly website made it easy to navigate, and their team was quick to respond to my inquiries. I highly recommend their services!
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