Résultats Tours opérateurs à REYKJAVÍK

ADVENTURES.COM

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3.8/5
29 avis
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Carte de l'emplacement de l'établissement
Skutuvogur 2, Reykjavík, Islande
Voir sur la carte
2024
Recommandé
2024

Une agence qui n'a cessé de racheter d'autres agences (Arctic Adventures, Extreme Iceland...) au point qu'il est impossible d'avoir un interlocuteur. Malheureusement, cet établissement est devenu un grossiste sans service de qualité pour un tourisme de masse. Depuis quelques années, leur service a vraiment perdu de sa superbe, car il est devenu trop grand et donc un peu l'usine, dommage... Nous tenons donc à vous avertir et vous conseillons d'éviter cet établissement. N'hésitez pas à vous diriger plutôt vers une autre agence réceptive référencée dans ce guide.

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3.8/5
29 avis
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Anabel r.
Anabel r.
Visité en mars 2024
Don’t waste your money. It was completely disappointing. You can rent a car and do the same on your own. We hired the Magical Auroras-Northern lights tour, believing the “hunt” described on the website and that the company would add some value to it. We were wrong.
They picked us up in our hotel, in a night without clouds and with a KP index of 3 and simply drove 15km outside Reykiavik, we stopped there for an hour/hour thirty and after that, since nothing showed in the sky, we hopped on the bus again, drove 10 minutes and stopped in another point again for hour thirdy/2 hours. We spotted nothing and they drove us back to the hotel.
There was NO HUNT, no chase, no real try from the company to see them. We learnt the following morning that other people staying in the same hotel, and going on tours with different companies saw them, basically chasing them. They just drove further and not simply outside the city.
In our case, it was not a matter of the natural phenomenon, but a matter of the company not providing what they sell you on the website.
We requested a refund, because it felt a lie, but they have refused. DON’T LOOSE YOUR MONEY.
Anabel R.
Anabel R.
Visité en mars 2024
Os lo podéis ahorrar, fue una completa decepción. Podéis hacer lo mismo si teneis un coche de alquiler. Contratamos la excursión de Magical Auroras-Northern lights tour pensando que aportaría un valor añadido, porque desde el autobús harían algún tipo de búsqueda para encontrar las auroras.
No fue así.
Nos recogieron en nuestro hotel en el bus, en una noche de cielo completamente despejado e índice KP 3 y simplemente condujeron 15 km fuera de Reykiavik, estuvimos ahí parados esperando, y como al cabo de hora/hora y media no habíamos visto nada, nos subieron en el bus, 10 minutos más, paramos en otro sitio, estuvimos ahí esperando otra hora y media/dos horas aproximadamente y nos devolvieron al hotel. No hubo un intento real de buscar allá donde podía haber auroras.
Tenemos la certeza de que otra gente que salió la misma noche de nuestro hotel y a la que llevaron más lejos SÍ las vieron. No fue una cuestión de la dificultad de verlas por el fenómeno, sino porque la empresa te vende una mentira.
Pedimos la devolución de nuestro dinero porque nos sentimos engañados, pero se han negado. No perdáis vuestro dinero.
Shaun B.
Shaun B.
Visité en mars 2024
Terrible experience, came all the way here for this just to have our driver say he showed up and left us. We were at the arrival pick point on the dot! Don’t book here save your money
Marissa S.
Marissa S.
Visité en mars 2024
The 3-Day Golden Circle and South Coast tour was everything we hoped it'd be and more. It's perfect for couples, families, and solo travellers alike. Our tour guide "Thress" (might have spelled wrong) was incredible in every sense - he shared so many interesting facts along the routes to each destination and made plenty of stops for snacks/meals/restrooms. Many of the most beautiful, memorable parts of our vacation to Iceland were from this 3-day tour. I would recommend it (and Arctic Adventures) to absolutely anyone.
Bonnie B.
Bonnie B.
Visité en mars 2024
We signed up for the Katla Ice Cave day tour from Reykjavik. The day we went, it snowed two days before and then rained, causing a massive buildup of slush that was knee deep in places. The crampons were not provided at the start of the trip, and my husband and I, both in our 60’s, fell 3 times. Others on the trip fell as well, one inside the cave which was full of rushing water at uncertain depth. We were finally given crampons about halfway through the trip as they were in a box at the foot of the glacier, where the snow was supposed to start. Everyone on the trip was soaked from the rain and conditions, even in waterproof gear.

The super jeep was driving through water that was as high at the wheels in places, and the first trip was late getting back due to driving in these conditions. We had to dig part of the seatbelt out of a hole it had fallen into in the seat. The ride was very bumpy for about 40 minutes.

The pick up van had a very nice and knowledgeable guide, but the space was smaller than an airplane seat, and people had to put backpacks in the aisle.

Our guide in the jeep never spoke a word to us until he passed out helmets. I felt like he did not want to be there. He sometimes walked ahead and did not instruct, as this is why someone fell inside the cave’s water. She did not know where to step. Then he failed to assist a child from another group who could not leap across to the next wooden plank floating in the water. He was the closest guide and did nothing. Another guide ran from behind us and assisted the child.

The cave was awesome of course, but the cost in danger to us made it less spectacular.

This trip should have been cancelled. I will be asking for a refund.

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