HOTEL GEYSIR
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Un superbe hôtel proposant des chambres dotées d'une vue agréable
Rénové et ouvert depuis 2019, le Geysir Hotel est un superbe hôtel comprenant 77 chambres et 6 suites. De l'extérieur, les multiples façades de l'hôtel reflètent l'environnement naturel qui l'entoure. À l'intérieur, les tons sont boisés et lumineux, et chaque chambre est dotée d'une vue agréable. Pour se restaurer, un restaurant vous accueille également. Très accueillant, le service du personnel est également hors pair et des plus agréables, à la hauteur du budget pour la nuitée. L'endroit idéal pour vivre une expérience magique.
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Avis des membres sur HOTEL GEYSIR
Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
Das Frühstück wird im Nachbarhotel angeboten und bietet alles was ein reichhaltiges Frühstücksbüffet bieten sollte.
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Questions fréquentes :
This was one of the worst experiences I have ever had at a hotel. Especially one that is rated as a luxury accommodation.
When asking for a manager, they stated that their was not one available.
I wrote this letter to management with no response. Do not, and I repeat, do not stay here.
Dear Alex [Hotel Management]:
Staying at the Hotel Geyser was supposed to be an amazing and memorable experience, but that did not go as planned. I proposed to my girlfriend earlier that day and booked a room to continue our celebration. From the beginning of check-in to the end of our stay, there were multiple issues that kept arising. Listed below, we will address these issues and express our dissatisfaction with our recent stay.
The premise and room:
First and foremost, upon entering the room, we were immediately struck by an alarm going off and trapped within the doors in the hallway. Another guest had to pry the doors open for us and help us with our luggage (this was not even offered during check-in). When approaching our room, the lights were out in the hallway and our room was unlocked. I prepaid for a bottle of prosecco waiting to be in the room when entering, but it was nowhere to be found. This completely made us feel unsafe and unwelcomed.
The service provided:
In addition to the issues of the premises and the room, we were also very disappointed with the guest services provided. The lack of knowledge and assistance when all of these issues raised were not taken care of in a professional or prompt matter. We decided to dine at the hotel for dinner that night, Friday September 1, 2023, hoping things would start looking up for us. We were sat at a table that had overhead lighting directly in our faces, additionally our server took 20 minutes to greet our table and when he did he noticed we were given an incorrect menu. Finally, we moved to another table and ordered a bottle of wine. The server then came over to our table and brought two bottles and was questioning our wine knowledge. He was putting my girlfriend and I on the spot to see if we were able to tell the difference between the bottles of wine - it was one of the strangest dining experiences I have ever encountered. We both ordered from the three course prix fixe menu - carrot ginger soup, braised beef with mashed potatoes, and dessert. Our soup and main course were cold and the description of the braised beef did not match what was plated.
The amenities:
Finally, we were disappointed with the amenities provided. The TV was not working (we tried troubleshooting for at least an hour) and when calling guest services to troubleshoot, the man on staff said that he could not fix it. When trying to take a bath the stopper was not working, and the water was coming out cold. Lastly, when trying to have a wakeup call for the Northern lights, the phone was not working.
In conclusion, our recent stay at your hotel was not up to our expectations. As stated on your website “we place great pride in our hotel and are pleased to welcome you here and ensure your stay will be pleasant and memorable.” The amount of money we spent on the hotel room and dinner did not reflect the standards you presented on your website and at your establishment. We would like a full refund for our accommodation and dinner. I hope that you will take our feedback into consideration and make the necessary improvements to ensure that future guests have a more enjoyable stay.