HOTEL GEYSIR

Would rate this with a zero if possible.

This was one of the worst experiences I have ever had at a hotel. Especially one that is rated as a luxury accommodation.

When asking for a manager, they stated that their was not one available.

I wrote this letter to management with no response. Do not, and I repeat, do not stay here.

Dear Alex [Hotel Management]:

Staying at the Hotel Geyser was supposed to be an amazing and memorable experience, but that did not go as planned. I proposed to my girlfriend earlier that day and booked a room to continue our celebration. From the beginning of check-in to the end of our stay, there were multiple issues that kept arising. Listed below, we will address these issues and express our dissatisfaction with our recent stay.

The premise and room:

First and foremost, upon entering the room, we were immediately struck by an alarm going off and trapped within the doors in the hallway. Another guest had to pry the doors open for us and help us with our luggage (this was not even offered during check-in). When approaching our room, the lights were out in the hallway and our room was unlocked. I prepaid for a bottle of prosecco waiting to be in the room when entering, but it was nowhere to be found. This completely made us feel unsafe and unwelcomed.

The service provided:

In addition to the issues of the premises and the room, we were also very disappointed with the guest services provided. The lack of knowledge and assistance when all of these issues raised were not taken care of in a professional or prompt matter. We decided to dine at the hotel for dinner that night, Friday September 1, 2023, hoping things would start looking up for us. We were sat at a table that had overhead lighting directly in our faces, additionally our server took 20 minutes to greet our table and when he did he noticed we were given an incorrect menu. Finally, we moved to another table and ordered a bottle of wine. The server then came over to our table and brought two bottles and was questioning our wine knowledge. He was putting my girlfriend and I on the spot to see if we were able to tell the difference between the bottles of wine - it was one of the strangest dining experiences I have ever encountered. We both ordered from the three course prix fixe menu - carrot ginger soup, braised beef with mashed potatoes, and dessert. Our soup and main course were cold and the description of the braised beef did not match what was plated.

The amenities:

Finally, we were disappointed with the amenities provided. The TV was not working (we tried troubleshooting for at least an hour) and when calling guest services to troubleshoot, the man on staff said that he could not fix it. When trying to take a bath the stopper was not working, and the water was coming out cold. Lastly, when trying to have a wakeup call for the Northern lights, the phone was not working.

In conclusion, our recent stay at your hotel was not up to our expectations. As stated on your website “we place great pride in our hotel and are pleased to welcome you here and ensure your stay will be pleasant and memorable.” The amount of money we spent on the hotel room and dinner did not reflect the standards you presented on your website and at your establishment. We would like a full refund for our accommodation and dinner. I hope that you will take our feedback into consideration and make the necessary improvements to ensure that future guests have a more enjoyable stay.

Amazing hotel. So well designed and stylish. The rooms were wonderful and clean and modern. The bar and restaurant were great. So many cozy places to sit and enjoy a cocktail. Service was great too. The staff were all international and very friendly and accommodating. The lobby is gorgeous!

Wir haben ein außergewöhnlich großes, schönes und modernes Hotelzimmer mit exzellenter Lage direkt am Geysir. Personal immer freundlich!
Das Frühstück wird im Nachbarhotel angeboten und bietet alles was ein reichhaltiges Frühstücksbüffet bieten sollte.
Gerne wieder und auch gerne mehr als nur eine Nacht!

We felt like royalty staying here. Beautiful space, comfortable rooms, and great food. A personal note on the service: I had some confusion when booking that they took care of with generosity and grace. If you want to feel really taken care of at your hotel, I recommend hotel Geysir. Shout out to Georgiana for being particularly kind to us.

Les chambres sont spacieuses et belles ! Le lit est tellement confortable ! Le dîner était incroyable ! Je recommande vivement cet hôtel !