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Avis AKUREYRI - BERJAYA ICELAND HOTELS Akureyri

Avis des membres sur AKUREYRI - BERJAYA ICELAND HOTELS

4.3/5

65 avis

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Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.

Sharon V.

Visité en septembre 2023

We were traveling with our teen grandchildren. Flight to Toronto cancelled as were all flights because of wild wind and rain storm. Icelandair responded promptly and bussed us to Hotel Reykavik Marina when it was finally safe to drive. We were warmly welcomed by Kevin at 1am. We ended up staying two nights. After rebooking flight, Hlin worked most of the next morning to organize the second night through Icelandair. Kevin on duty again that night and even helped us order pizza! These two front desk staff were incredibly pleasant and helpful. Every staff member from restaurant to cleaning were friendly and engaging. The rooms were comfortable and uniquely decorated. The lobby and other public rooms were so cozy and welcoming. We would highly recommend this hotel and felt incredibly fortunate to be placed here so we could enjoy it.

Carole B.

Visité en septembre 2023

Nous avions réservé une chambre de 17 m2 et nous avons obtenu une chambre de 14m2 dans laquelle nous pouvions à peine bouger. Les photos présentées sur le site ne refléte en aucun cas la réalité. Par ailleurs, la vue de la chambre donnait sur un immeuble en construction au lieu de la vue sur l'océan ou des petites maisons colorées du quartier comme décrit sur booking. La chambre donnait en plus sur une rue bruyante et était très mal isolée. Mise à part ce problème sur la chambre, lors du check in on a débité ma carte bleue sans accord et sans me donner de facture alors que je voulais payer en espèces. J'ai été recreditée sur ma carte bleue mais avec une différence de 20 euros que l'hôtel refuse de me rembourser sous pretexte de leur geste commercial pour tous les inconvénients decrits largement insuffisant. La direction de l'hôtel n' a pas du tout le sens de la relation Clientèle et les prestations promises sont non conformes.

Elisabetta G.

Visité en août 2023

Mi sono trovata bene in questo albergo nel porto vecchio. Le camere sono in ordine e ben pulite. Vicinissimo alla via centrale. Le parti comuni sono originali, arredate con cura. Ci sono ritornata alla fine del giro dell'isola.

F J.

Visité en août 2023

After arriving from a transatlantic trip, I had enquired if I could check in early. Was brusquely told by the front desk "Absolutely not, no way". Which is fine, I get it - asking for a room at noon is out of the norm. Then while I was hanging out in the lobby, I saw rooms being given away to people who were walking in.

Normally, I'd let this go but I was so tired and in need of a shower so I approached the agent again, where I was told quite rudely, that the room was simply not ready.

Without caring to investigate further, I changed in the lobby washroom and went about my day.

Customer service was very much inexistant. And as for the rooms, there were cheeky signs pointing out to how the washroom was small and how better it would be to hang out in the lobby (?!). There were no closets, and it was pretty much a closet with a twin bed at the end of the room against the 3 walls. This could be the way things are, and perhaps I am out of my cultural gauge, but I am sure you can do better than this hotel, as certainly this wasn't the cheapest of the options around.

Trip.com M.

Visité en août 2023

This hotel is easy to find. We saw it as soon as we arrived at Mihu Lake. The nearby craters, hot springs, and waterfalls are not far away. It takes about half an hour to eat in the restaurant of this hotel. Beef Lamb is good, 850 RMB per person , there are quite a few red wines that are not ordered.The hotel room is not very big, the bed is a bit small. There is a happy hour in the bar, where many people gather and chat.

Trip.com M.

Visité en août 2023

這間酒店很好找，我們一到米湖就看到了，附近的火山口、溫泉、瀑布都不遠，半小時左右，在這間酒店的餐廳吃了飯，Beef Lamb 都不錯，人均850人民幣，有不少紅酒沒有點。酒店房間不是很大，床有點小。酒吧有happy hour，不少人在哪裡聚聚聊聊。

Ima

Visité en août 2023

Me gustaron mucho las zonas comunes. Habitación normal, pequeña con buen baño. La ubicación está bien, no es el centro pero Reikiavik es pequeño, así que es un paseo. Está en la zona del puerto con restaurantes y terrazas monos. Todo carísimo, claro, es Islandia.

Mark H.

Visité en août 2023

I'm sorry to say first thing that this is the most expensive hotel I have ever stayed in. In Australian money I am paying well over $600 a night which frankly is ridiculous. So I expected some kind of luxury but no. My room overlooking the street. Ok I had a balcony. This is a plus. But there was nothing else that was not to be found in a basic room. Ok this is Iceland and I knew it would be expensive. So I will live with it. Otherwise the staff were excellent. Helpful. Nice bar downstairs.

Neil R.

Visité en août 2023

An amazing place with great staff, and a nice, Laid back atmosphere.

Christian S.

Visité en août 2023

Hôtel moderne. Bonnes prestations. Bonne situation

Avraham R.

Visité en août 2023

It is a nice hotel
We had a good diner in the restaurant
Adding a refrigerator will make it even better

Leah

Visité en août 2023

Right across the street from the lake and just a few minutes drive from the area’s sites, this hotel is in a great location. The lobby is unique, and they have a great snack bar where you can buy grab and go drinks and snacks. There are two small hot tubs on the patio, and meals are offered in their onsite restaurant or at a place across the parking lot.

The room was a good size and had coffee maker and an electric kettle with tea. There were L’Occitane products in the shower, which was a nice treat.

I deducted a star because the bathroom was smelly- I think the drain was clogged because the shower drained really slowly. The room was also super stuffy and hot- but only one window opened and between the bugs and the noise from the people in the hot tubs, it wasn’t ideal. I didn’t sleep well at all, which was a shame because the bed was comfortable.

Wiel v.

Visité en août 2023

Heerlijk eten, echte aanrader.

Trip.com M.

Visité en août 2023

Location is closed to city centre. Room is clean. Just a little bit noisy if you open the window

Maggie M.

Visité en août 2023

Uhmm… am I missing something ? Expensive for pretty much a room the size of a camper. The toilet is basically in the shower . And the view - well… I’m definitely missing something ????

Gabriella C.

Visité en août 2023

Albergo moderno in buona posizione, all'interno ci sono un bar ed un ristorante. Molto pulito, letti comodi e camere funzionali. Prezzo comunque altissimo se paragonato ad un 4s italiano..

Anne L.

Visité en août 2023

Hôtel très sympa ! Chambre spacieuse et bien équipée. Bon petit déjeuner et bon cocktail au bar. Personnel très sympa.

Wolfgang P.

Visité en août 2023

Tolles Ambiente, originelle Dekos, reichhaltiges Frühstück. Wir kommen wieder.

Robin Y.

Visité en août 2023

????

Joshua B.

Visité en août 2023

Very cozy rooms, perfect location right in front of tge water with many restaurants and shopping all around the area

AKUREYRI - BERJAYA ICELAND HOTELS Responsable

29/08/2023 à 13:47

Thank you for you lovely review ! it was a pleasure having you as our guest.

Trip.com M.

Visité en août 2023

不理解為什麼永遠沒有郵件答覆，我訂了兩天想退一天，當我提出的時候在check in之前9天，發了郵件一直沒人回復，打電話說可以，然後還是要我發郵件，仍然沒人理我。直到我入住在前台說到了這個問題，並提供了所有截圖證據，到現在我已經離開冰島一周多了，仍然沒人回復我的郵件，我就花了2晚的錢衹住了1晚。這家酒店的管理有很大問題，上下溝通非常不順暢，前台沒有決策權，什麼事情都要找經理，而經理從來不回郵件，如果不想找麻煩建議不要考慮

Trip.com M.

Visité en août 2023

I don’t understand why there is never an email reply. I booked for two days and wanted to return one day. When I proposed, it was 9 days before check in. I sent an email and no one responded. I called and said it was ok, and then I was still asked to send an email. No one cares about me.Until I talked about this problem at the front desk and provided all the screenshot evidence, I have been away from Iceland for more than a week, and no one has responded to my email. I spent 2 nights and only stayed for 1 night. There is a big problem with the management of this hotel. The communication between the top and bottom is not smooth. The front desk has no decision-making power. You have to ask the manager for everything, and the manager never responds to emails. If you don’t want to make trouble, I suggest not to consider it.

Elisabeth

Visité en août 2023

Das Positive zuerst; im Hotel Marina gab es das größte Frühstücksbuffet der ganzen Rundreise und von sehr guter Qualität. Das Zimmer war so klein, das Bett stand an einer Wand an und auf der anderen Seite ca. 25-30 cm Zugang. Auch das Bad war winzig, Dusche mit Duschvorhang und den üblichen Badeutensilien. An der Wand hing ein großer Flatscreen. Kaffeemaschine und Kaffee standen auch dort. WLAN sehe gut.

Hanna L.

Visité en août 2023

Location by the harbour was really good. Modern. Room was fairly small, but well equipped. It did get a bit loud at night; breakfast room was full quickly. Food was good.

Lord S.

Visité en août 2023

A lovely simple hotel next to the marina...

A N.

Visité en août 2023

Das Hotelzimmer ist einfach, sauber - aber ausreichend. Überrascht/gefreut habe ich mich über l'occitane Duschgel. Negativ finde ich den Duschvorhang und eine Schiebetür vor dem Bad. Zumal die Tür nie richtig schließt. Unangenehm bei Toilettengang.

Das Bistro/Bar war eine Enttäuschung. Das Personal in der Bar hat uns völlig ignoriert, diese haben wir auch verlassen. Im Bistro war der Service auch schlecht. Keine Nachfragen, Tisch wurde nicht abgeräumt. Die Waffel war nicht frisch gemacht, überhaupt denke ich, es war alles Convenience.

Timo T.

Visité en août 2023

Henkilökunta: 5 (erittäin ystävällinen ja hyvä asiakaspalvelu)
Yleinen viihtyisyys/miljöö: 5 (todella siisti ja mukavasti sisustettu hotelli, yllätyksenä myös lämpimät pienet ulkoaltaat, jotka kuuluivat hintaan, joissa oli mukava rentoutua päivän jälkeen)
Huone kokonaisuutena: 4 (toimiva perhehuone, ei mikään ylellinen)
Sänky: 5
Kylpyhuone/wc: 4 (kohtalaisesti laskutilaa, kahden lapsen kanssa matkustaessa uikkarit ja pyyhkeet mahtuvat kuivumaan juuri ja juuri)
Sijainti: 4
Siisteys: 5
Aamupala: 4 (varsin kattava valikoima eri tuotteita, useamman yön täällä asuessa olisi kaivannut pientä vaihtelua, myös espressopohjaiset kahvit olisi olleet plussaa)
5 erinomainen; 4 hyvä; 3 keskiverto; 2 huono; 1 surkea

Orman A.

Visité en août 2023

Great hotel. Rooms were nice, although a little loud when windows were open to cool room down on hot days. Very helpful staff. Good breakfast buffet and nice small group sitting and meeting areas. Near ice cream and fly over Iceland.

AKUREYRI - BERJAYA ICELAND HOTELS Responsable

29/08/2023 à 13:46

Thank you for you lovely review ! it was a pleasure having you as our guest.

Kelly W.

Visité en août 2023

We really enjoyed our stay here! The room was spacious and comfortable, and having the corner room was SUCH a treat, just look at that amazing view!!! The staff was very helpful and accommodating after booking dot com didn’t tell them we had three people, and they took care of it right away. The place was very clean, and I really liked how it was decorated and how it looked. Our beds were comfortable and there were also a bunch of outlets, which is really a necessity these days! I’d definitely stay here again if I were back in this town.

Belen F.

Visité en juillet 2023

Un hotel cómodo y bien ubicado para moverte por el interior de la isla

AKUREYRI - BERJAYA ICELAND HOTELS

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Avis AKUREYRI - BERJAYA ICELAND HOTELS Akureyri

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