NOOM HÔTEL
Architecture très originale en forme de bateau de croisière pour cet hôtel de grand luxe, installé au bord de la mer comme à quai. La qualité des prestations et de l'accueil font de cet établissement une référence locale dans sa catégorie. L'alliance d'une déco ethnique et moderne donne tout son charme aux chambres et suites. Le restaurant afro-fusion L’Adresse, le bar à cocktails, la salle de sport moderne et la piscine à débordement sont autant d'espaces à la disposition des clients pour se détendre et passer un séjour inoubliable au cœur de la capitale.
Le saviez-vous ? Cet avis a été rédigé par nos auteurs professionnels.
Avis des membres sur NOOM HÔTEL
Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
5 for marketing
2 for carpet cleanliness
2 for paint on the wall
3 for general cleanliness
2.5 for facility maintenance
3 for menu options
1 for the lock on my door
Here is what I loved. They picked me up at the airport, the location is great, the staff is friendly, the view from the patio is stunning and the A/C worked.
Our problems are with the management: they are inflexible. When finalizing the booking, the dates flipped to one month ahead. We phoned right away and were told to handle the issue with the booking agent - who told us to handle it with the hotel. Then we were repeatedly told to call back in a few hours because the issue had to be discussed with the management, but no answer. When we arrived at the hotel, we spent at least an hour at the reception waiting for an answer from management. In the end we were told they cannot refund or discount anything. We had to book again at full price. The following day we could not enter our room with the electronic key. We had to return to the reception at least six times before that issue was resolved. Because of that we missed an appointment in town and had to stay another day. Another reason we booked here was because of the internet, which worked only half of the time or not at all. Our second day coincided with Valentine's day, unfortunately. When, after lunch, we wanted to relax at the beautiful pool, we felt like we were in the way while they were setting up a party around us.
Anyway, what could have been a pleasant stay was expensive and a bit disappointing.