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Avis HOTEL BILDUNGSZENTRUM 21 Bâle
Avis des membres sur HOTEL BILDUNGSZENTRUM 21
4.3/5
23 avis
Rapport Qualité/Prix
Localisation
Propreté
Cadre /ambiance
Service
Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
10 ⭐️. Wir verbrachten einen unvergesslichen Abend dort und die Küche einfach spitze!
We looked for a kettle in the room, all hotel rooms have a kettle in them, right?
I called reception, they told us it was on 1st floor.
I was waiting for my husband to come back and he said it was located on the 4th floor.
It was a basic kettle (us branded) and a large room with chairs in it. It was all 'organic'.
We went to use the loo, and there were some complimentary things. Like a nail file, not even a toothbrush.
I am on a clinical trial in Switzerland and the doctors there, told me to throw away my toothbrush after 3 days.
I was in the hospital for about 3 days, but the cups were so small that I would've been asking hubby for tea/coffee all the time ????
The eatery was downstairs, outside, down a ramp (2 steep ramps) and they only served food in the morning and lunch.
We called to ask if they did room service, they said no.
We had to call to ask for bigger pillows.
All in all, a shame...from beginning to end. We were thankful that we weren't charged for the full stay. All of this, with a discount from the University Hospital.
Beautiful historical huge building, Super nice coffee and great choices fir breakfast. Thank you ❤️
The service is top-class. You'll feel at home at this hotel.
Great atmospheric lighting as well.
However, missing for me was a mini fridge, in- room tea kettle (though tea was free on the 4th floor), a heated drying rack and a cooling system. The room did have 2 fans which helped, but opening windows let in some noise from the daycare center or construction workers nearby.
The hotel workers were extremely courteous, pleasant and helpful in every way, offering mineral water, fruit and croissants at reception.
Additionally, the grounds are lovely. There are picnic tables and a ping pong table right outside providing a shady park like atmosphere.
The restaurant on-site looked enticing but we didn’t partake of it so no review there.
It’s a 5 minute walk to Spalentor and the old city, so nicely situated in a beautiful historic building.
All in all, a great place to relax in Basel for a short visit.
Be warned though, prices do rise in high season (end of August), so be sure to ask about them.
OK, I cannot comment on the rooms since I did not stay at this hotel for a longer time.
I, however, visited the hotel on an organized business event. We had a nice time outdoors at the backyard. The food was OK. After I left, my colleagues who still were at the event (and there still was a bunch of people) noticed that I have forgotten my sunglasses on the table. So they brought them to the reception and left them specifically as a forgotten (not found) item - with the information that I would pick them up later.
Unfortunately, I was not able to pick them up for approx. 3 weeks. To my big surprise, when I returned at the end of the same month, the hotel staff could not find anything and told me they never had any sunglasses.
I personally used to work within the industry and specifically know that if a guest forgets anything at the hotel, the item is kept up to 12 months just in case the customer would come back at a later stage.
This unfortunately was not the case with Odelya. Obviously, my sunglasses were stolen from the internal employees since I doubt that someone would put Rayban sunglasses to the bin. The manager (after I escalated) did not really care about the matter, did not even try to call me to explain what happened or did not do anything to make up for the mess) - he carelessly commented via email that due to me! coming back that late, the item is no longer available.
Poor, poor service with a very bad attitude towards guests. I definitelly would not pick up this location for any business or private events. Spend the money somewhere else where the customers are appreciated and treated well.