Very calm place to stay. Self check in can be problem for night check ins

La wifi no llega bien, suciedad en paredes y puertas de armarios, olor extraño en el edificio y en la habitación, por lo demás es espaciosa la habitación al menos.

Beautiful neighborhood, 15 minutes tram to city center. Very clean,comfortable, and basic. I would return.

It's a horror. The hotel is very dirty. We had to wait two hours longer than we agreed because it didn't have time to clean it up. Cleaned up for 5 minutes. Wiped the table and went away. The walls are all stained.

First of all, when we arrived at the scheduled check-in time, the place was simply not ready and we had to wait for another half an hours with all our things while the guy was cleaning it. It’s rather weird given that they emphasize that you can’t check in early. One would expect that they at least back it up by being punctual and put extra care to clean the place well before their guest arrive. But no, they just start cleaning 5 minutes before the check in time they set themselves :)

Also, when I messaged the property about that, they didn’t even respond.

Secondly, the Wi Fi login/password are nowhere to be found in the room even though they state they should be. You have to message the property and ask for it (at least that was quick).

Thirdly, the room is quite dirty. Mold on the walls, dust on the surfaces, the floor under the beds seems like it hasn’t been cleaned in months.

But all of it vanes compared to their ridiculously bad customer service. The staff is not just rude, they are aggressive and hateful.

We had an emergency because on the day we had to leave, our child fell sick with a food poisoning so we called their office to ask if we could check out a few hours later (we even offered to pay extra). It also made sense to us because we KNEW for sure that they do not clean their rooms right away so even if the next guests were arriving on the same day, it wouldn’t have made a big difference. Instead, their employee started yelling at us when we pointed that out and said that apparently it’s because of the guests like us they do not clean their rooms on time ????????????

All in all, it’s an absolute trash and the worst accommodation we’ve ever had. Not something you’d expect from Zurich. It’s better to pay a bit more and save your nerves. DO NOT STAY THERE!

Se cercate un posto sporco e disastrato, l'avete trovato. È vero che costa poco per essere a Zurigo, ne sono consapevole, ma è veramente un postaccio.

Tenía miedo por las malas reseñas al hospedarme aquí, pero en lo personal me resultó todo de maravilla, tuve un problema con el acceso al wifi, me comuniqué por correo y en menos de 10 minutos solucionaron el problema, las instrucciones de cómo hacer el check in son claras y precisas (Te envían todo por correo) lo único malo fue que nos toco una habitación en el tercer piso y la altura era un poco incómoda pero no somos personas altas (mi pareja y yo) así que nos fue bien, no hay ascensor ???? la ubicación está muy bien, súper tranquilo y muy fácil de moverse por el transporte público (A dos cuadras están las estaciones) por el precio me pareció un excelente lugar (Tomando en cuenta que Suiza es muuuy caro) recibes por lo que pagas y sinceramente no iba con muchas expectativas pero me sorprendió ???????? PD: Hay cocina con utensilios y un mini refri

Truly awful, I would spend a little more and avoid a bad experience.
The only good things were location and relatively cheap (fro Zurich)
Many bad elements to this accommodation:
-Awful communication from staff - they do not appear to care at all and also seem incompetent.
-Poor condition of apartment - stains on walls, curtains been taken down with broken fixtures, shower doors broken, so makeshift curtain which clings to you as you shower etc.
-Bed uncomfortable - 2 single mattresses on a double base and one of the mattresses has partially collapsed.
-Fridge and electric hob not working and they did not send someone to repair these despite multiple requests.
-Front door had a large glass pane that was only partially blocked out, so apartment including bed is visible from outside to anyone who wants to look through the largish gap.
-Not enough towels provided for a 10-night stay
All in all one of the worst places I have stayed.

Don’t book it!
Bad service and you will feel like you’ve got scammed.

La pire expérience dans ma vie.
Arnaque total, ça ressemble pas du tout à des photos !!!!! Mais c'est trop sale et horrible ????????

Gostei acima de tudo da localização.
Foi bom o quarto ter água quente rápida e constante e de ter aquecimento.
A limpeza deixa um pouco a desejar para além do cheiro do quarto quando chegamos que parecia a choco com comida retardada...
É pena não deixarem utensílios essenciais como sabonete, líquido da loiça, sal, azeite,..
Para o preço com a localização que tem, não se pode exigir muito.

We had a comfortable 3-night stay in June. The room was spacious, with facilities to cook one's own meals. Consumables like coffee/Sugar/salt were not available, though. Even toiletries like soap & shampoo were not provided, in line with booking information provided beforehand.

Hotel's location is fantastic with a supermarket (Coop, Römerhof) and bus/tram stops nearby. We felt that Wi-Fi connectivity & room cleanup before we checked-in should have been better, and conveyed the same to hotel management. Another point to note is that the hotel's access is through the alley between street numbers 125 & 127 of Asylstrasse. Bar/Restaurant on the ground floor of the property has nothing to do with the hotel.

The room nr 106 was vey clean, Quite. Very near to the centre. But no soap for hands in bathroom, and please inform people about the methods to entry in the main door and others. Because I was send a mail 1 hour before entering in hotel and we hadn’t info how all this function because we didn’t have internet and I couldn’t read the code to entry and room number. Waiting outside for someone to help. It is so easy, just you send the first email of confirmation booking write: please read carefully the email with credentials and the way to enter in the hotel, the email will be send to you 1 hour before check in. It’s so simply

Geldwaschanlage vom feinsten. Des öfteren finden dort Razzien statt. Der Name wurde in den letzen Jahren öfter gewechselt als Besucher da gesichtet wurden. Finger weg von dieser Bude.

Absolute Katastrophe, so ziemlich alles an ,Ausstattung‘ des Zimmers nicht funktionsfähig und/oder total verranzt. Überall Haare und Schimmel. 1m vom Bettkopf ca 30 cm2 SCHWARZSCHIMMEL. Hier zu schlafen ist GESUNDHEITSSCHÄDLICH. Der Verantwortliche am Telefon ein absolutes A Loch.

Terrible place. Mold on the walls and everything destroyed.

I was plagued with trepidation before staying at the Swiss Star California. I had read some negative comments on Google Maps and other websites, and the dread of what might go wrong loomed heavy over me. However, as fate would have it, my fears were unwarranted - the hotel, or rather, the service apartment, turned out to be a pleasant surprise and surpassed my expectations.

The room was clean, well-equipped, and not too shabby. The heater functioned perfectly, which was a relief since it was a frosty February in Zurich. They had everything one would expect from a basic hotel room.

But here's a word of caution: after booking your stay, make sure to check your email. You will receive a message from the hotel, not just a confirmation, containing the passcode and room number. Without this information, you might find yourself stranded outside the door, with no one to receive your calls or help with check-in. Trust me; I know how it feels to be left out in the cold, frantically seeking assistance from our travel agency (at last we stayed at another hotel for the first night).

Furthermore, if you have a lot of luggage, you may want to pray for a room on the ground or first floor. Unfortunately, there is no lift in the building.

However, let's not forget that this is one of the most affordable places to stay in Zurich. With that in mind, who could realistically expect luxury amenities and top-notch service? All in all, Swiss Star California proved to be a pleasant surprise and an excellent value for the price.

Terrorífico
Las paredes sucias
Utensilios comprados en un mercado al parecer, las tuberías huelen fatal, el Staff de limpieza entra en las viviendas sin preguntar, encima sumamente caro 4 noches 900 eur por este precio vas a un hotel decente en Zúrich

Celkem v pohodě ubytování, jen zvláštní okolí a zvláštní lidí se tu pohybují.. dá se tu i zaparkovat, což je výhoda ???????? jinak celkem dobré

By far one of the worst stays . We were greeted by police arresting either a guest or someone attempting a break in we have no idea, there is probably one floor being renovated that is new but everything is in absolute terrible conditions. It was clean but everything was used to it’s final breath, paint chipping, the tub needs a desperate replacement of the faucets it didn’t seem clean to get in there . Avoid only need used if absolute necessary

Sinceramente con lo que nos ha costado, un pcoo decepcionante es el sitio. Primero muy limpio no estaba, luego fuimos a preguntar a un camarero q donde se hacia el check-in, y fue super borde y un maleducado, le dijo a mi amigo q aqui no se podia preguntar que era un bar y que ahi tenia la puerta.. después pedí una almohada extra por que la q había era muy baja y aun la sigo esperando. Sinceramente no lo recomiendo.

Honestly, my expectations were very low for this place because of the bad reviews.
But honestly the room was very clean and the building itself is also clean.
It is a good value for money. So it is not fancy at all but it is clean.
Also the self check in was so smooth and it is a big advantage in my opinion.
Location is good if you take the tram, but if you walk you need around 40 mins till the center.

Horror appartement.. kom hier aub niet!!

De douchekabine is kapot. Lekkende kraan in de badkamer. De kitchenette heeft een losse kraan. Prullenbakken waren niet geleegd van de vorige bezoekers. De deur naar het balkon kan niet goed op slot lijkt het. Geen airco. De badkamer kan niet op slot en we hebben halfuur moeten wachten op een nieuwe code want we kwamen er niet in en er is geen receptie. Horen letterlijk iedereen die op de trap loopt. De housekeeping is er niet dagelijks.!