HÔTEL VICTORIA * * * *
À une petite minute de la gare, dans une belle bâtisse historique, l'hôtel Victoria est un 4 étoiles chaleureux et calme, plein de charme et de personnalité, où la décoration est enrichie de nombreux objets chinés aux quatre coins du monde par un propriétaire voyageur. La devise est simple : « On voyage pour changer, non de lieu, mais d'idées » (Hippolyte Taine). Ainsi, toutes les chambres sont différentes et les habitués demandent souvent à retrouver la leur ! Accès gratuit à la salle de fitness, sauna payant. Wifi gratuit et 6 places de parking gratuites.
Le saviez-vous ? Cet avis a été rédigé par nos auteurs professionnels.
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Avis des membres sur HÔTEL VICTORIA
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Chambres décorées avec goût
Très bonne literie
Personnel charmant
Bon petit déjeuner
Cons:
Unlike other 4-5 stars hotels that we stayed into over the past 10 years, this is by far the most inflexible as no leeway to check in early. Despite our request to check in early as both of us were really feeling unwell, the staff really made it clear that the check in is 3pm. Besides she said they are all fully booked hence there's no available room for us to accommodate. Just tried checking the web and in fact they still have available rooms to book.
Anyway, we rested for a while at the lobby but unintentionally fell asleep.
Then, suddenly the Manager's demeanour was really off/ somehow a tad rude and said "you can't sleep here as my director will kill me!"
Ok fine Madam!
It was quite frustrating, especially when you were not feeling well.
The way the situation was handled could have been more empathetic and understanding. Believe it's important for hotel staff to be respectful, accommodating and considerate, especially in situations where guests are not feeling their best.
The only redeeming factor was she managed to find us a room quickly.
Anyway, the rest of our stay was more enjoyable despite the rocky start.
We stayed 4N5D