OUD HUIS DE PEELLAERT * * * *
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Hôtel à Bruges dans une ancienne propriété de baron et offrant des salles de séminaires et un sauna.
Cet hôtel s’intègre majestueusement aux deux bâtisses de style Empire où il a pris place. Anciennement propriété du baron de Pellaert, ce lieu, où fleurissent les colonnes doriques, est marqué par l’élégance et le raffinement. Chaque chambre, décorée avec goût, donne l’impression de séjourner dans une maison bourgeoise du XIXe siècle. L’hôtel possède aussi deux salles de séminaires et un centre de remise en forme avec sauna, implantés dans la cave du XVIe siècle. Confort, bien-être et tranquillité !
Le saviez-vous ? Cet avis a été rédigé par nos auteurs professionnels.
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Avis des membres sur OUD HUIS DE PEELLAERT
Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
Petit déjeuner excellent.
Très bien situé.
Je recommande a 100 %
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Questions fréquentes :
Upon check-in, I was informed that the premium room I had reserved was not ready, which I understood and accepted. However, I was surprised to notice that during the same process, my brother, who registered after me and booked a lower-category room, received his room immediately, along with detailed instructions to explore the city.
While waiting in the hotel lounge with my husband, I assumed my brother would also come to wait with us. Upon realizing he wasn’t with us, I went to the reception to inquire about his whereabouts. At that moment, the receptionist first expressed surprise and asked if we were together. Later, she informed me that he had already entered his room.
The situation became more perplexing when, subsequently, requesting a room with separate beds for my brother, I was assigned his room, despite having booked a premium room, and my brother had paid for a lower-category room.
When I consulted with another receptionist, I was assured that all rooms were premium, including my brother’s. To avoid causing inconvenience to my brother, I did not pursue the complaint at the reception.
Furthermore, I observed that other guests who arrived after me were welcomed with a welcome cocktail. This added to the extended wait, negatively impacting my experience, especially considering that my husband wasn’t feeling well and needed to rest in the room. However, we could only access our room when my brother requested a switch to a room with separate beds.
This lack of coordination in guest registration further contributed to the confusion and negatively affected my experience at your hotel. As a customer, I am disappointed, feeling that the expectations for reserving a premium room were not met.