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La Chicago Deep Dish Pizza est la spécialité de Masa. Cette pizza a en effet été inventée à Chicago et s'inspire de la technique de la pizza napolitaine, à la différence qu'elle fait environ 6 cm d'épaisseur ! Vous remarquerez qu'à l'inverse des pizzas habituelles, la tomate est sur le dessus tandis que la mozarella est au fond. Il est difficile d'en manger plus de deux parts, c'est pourquoi une petite pizza devrait amplement suffir pour deux à trois personnes. Parmi les cinq spécialités de la maison, on vous conseille la Lots of Meat (« beaucoup de viande »). Si vous préférez composer votre propre pizza, pas de problème, vous avez le choix parmi plus de 35 ingrédients. Pour le dessert, le bread pudding est un grand classique à ne pas manquer, s'il vous reste de la place !
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The service, on the other hand, is very good.
I recently tried Masa of Echo Park based on a recommendation, and unfortunately, my experience left much to be desired. My wife and I were eagerly anticipating our pick-up order, which included a medium cheese Chicago style pizza and mozzarella cheese sticks with marinara sauce.
The disappointment began when my wife, who picked up the order, kindly asked for some ranch to accompany the mozzarella sticks. To our surprise, she was informed that the ranch would cost an additional $2.00. While this might seem like a trivial amount, the issue wasn't the cost itself but the way it was handled.
My wife had left her wallet in the car, and rather than accommodating the simple request for ranch, she was left feeling humiliated and empty-handed. It's disheartening when a restaurant prioritizes a small charge over ensuring a positive customer experience, especially for first-time patrons who may not be aware of such additional fees.
Curious about the situation, I decided to investigate further and confirmed that indeed, there was a $2.00 charge for ranch. While I understand that nothing is free, the lack of transparency and the approach to customer interaction felt disappointing. We had just spent $45.44 on our order, and being blindsided by an unexpected charge left a sour taste in our mouths.
It's essential for businesses to prioritize customer satisfaction and communicate additional charges clearly. While $2.00 may not break the bank, the principle of prioritizing customer experience over minor fees should take precedence. I hope this feedback encourages Masa of Echo Park to reconsider their approach and prioritize building positive relationships with their customers.