COURTYARD BY MARRIOTT LAFAYETTE AIRPORT ^{* * *}

I went down to the pool area and discovered there was only one towel, but seeing as I was alone I figured it wouldn’t be a big deal. I specifically had gone to use the spa/jacuzzi to help with some pain I was having. The temperature was probably in the 70’s. I got out to use the phone to call the front desk, but it was not hooked up. I called from my cell phone and asked if anyone could check the thermostat. I was told there was nobody on staff that could do that. No apology. I let them know there was only one towel, and asked if they would bring some extras. I was told yes, but they did not. Another couple arrived and realized there were no towels, and I let them know I had just called for them, but they never brought them. I decided to leave and when I went to the front desk to let them know they had guests in the pool and no towels. The front desk attendant asked me how many towels I suggested he take in… I think the idea is to make sure you have everything stocked and prepared for guests to use the amenities. There was a woman’s perfume left in my room from the previous guest. I was realized I had lost my headphones, and called to see if they had been found. They said they would need someone to check. I said great, I’ll be back in ten minutes. Instead of checking, I had to ask them to check again when I arrived back at the hotel. I realize these are all “first world problems” but if you’re looking for a good hotel experience this is likely not where you will find it. Ironically, I was staying for a conference on customer experience/service.