Avis CANDLEWOOD SUITES NEW IBERIA New Iberia

I'm writing this review to hopefully save someone else a headache while traveling. Before "management" comments some blanket statement about contacting them, we already did. When we brought our complaints to the front desk we were offered a comparable room in similar condition and told to reach out to management with our pictures and videos of the roaches crawling on the walls, which we did. Nobody ever contacted us. At this point, it's 11:00 at night and all the other hotels in the area were booked. We NEVER had hot water for a shower our entire visit. We even tried waiting until 2:00 am and at best it was like warm. The room was absolutely filthy. It appeared that prior to us, it was a long term rental that had not been cleaned properly before our check in. The trash in the bathroom wasn't even taken out and was completely full. I opened the cabinet to get a plate and there was a roach crawling on the dishes. My dogs kept trying to get to something under the bed. There was so much trash under both beds it was obvious they hadn't been checked in a long time. We removed trash, linens, vitamins, sunglasses, etc. There was trash left in the kitchen cabinets, empty food boxes, and even a whole bag of onion skins in the drawer. The lady at the front desk told us that they were down to one cleaning lady for the whole hotel and she was much older. However when we were checking out we saw that they in fact have a whole cleaning crew. The building is older and has that moist, mildewy feel to it and they do not offer any perks such as an adequate breakfast or a workout room. Technically they are there, but not operational. There were huge cones and tape blocking the gym. This all would have been doable but the lack of cleanliness and hot shower sealed the deal for me. I will be looking for a better option in that area for my future visits.

Well first Off When you walk in the building makes you feel like you're at home The front desk personnel has great personality can't ask for any better The cleaning crew is very awesome they know what they're doing great personality And the manager over here Is Awesome The whole building Smell so good and the people that are staying over here Or very nice I would recommend staying over here short or long term If I could give a 10 stars I would Great hospitality can't ask for no better

I had great experience at this hotel in New Iberia, until this weekend, the first room we were assigned to , did not have towels, did not have a shower curtain, floor dirty, no pillow covers on pillows, trash in the ac unit, freezer and ice box completely dirty.They did right and up grade me to a better room , which I was glad but did not have hot water at all . Friday and Saturday was a little warm and Sunday morning no hot water,we had to take cold showers before we left to get on the road.Very disappointed in this hotel that we always stayed in,

Dirty floor, broken exhaust in the bathroom and broken bed

Low Grade hotel rooms. You have to wear shoes from the shower to the bed or your feet will turn black from the dirty floors. AC works on and off. Room smells musky. Shower leaks alone with other plumbing down the hallway. Door knobs are hanging off the doors. Black hand and foot prints on the walls and doors. Only ice machine in the building don't work.

No breakfast unless you brought items n used the microwave.

It was great

I just want to share my evening and warn people from staying in this hotel.

So we are staying at the Candlewood Suites in new Iberia and we check in to find that the elevator is down. It has been down for weeks according to the front desk. My dear friend that I’m driving is 83, in a wheelchair and has a busted knee (with a brace) from a recent fall. The front desk associate says there is nothing on the first floor and gives the most insincere “sorry” and points to the closest set of stairs.

My friend asked if there is a discount for the massive inconvenience because she booked the handicapped room 2 days ago and nothing was mentioned about the elevator. She said no. My friend asked if there was someone on staff that can at least assist with bags and the wheelchair and she said no. The whole city is booked out for a festival. So we spent 40 mins climbing one flight of stairs.

Not only that but there are water leaks everywhere - judging by the waiter damage on the carpet, it’s not a new issue.

This property is clearly putting profit over their guests. (No surprise) but I bet that’s why nothing was mentioned when the reservation was made - they didn’t want to lose money on a sell out weekend. It’s unacceptable.

Should an emergency arise and we have to leave quickly - well… it’s not gonna happen.

Take my warning and avoid this place.

Especially for $191.00/night.

IHG Corporate

9/15/23
This hotel smells so good when you enter the lobby area to check in!

Walking up the stairs, though--yuck!
There was a foul odor that smelled like hot Cheetos mixed with raw meat up the stair case.
The fitness room was not available...as it seemed under some sort of repair.

Another thing that was problematic was that the elevator was not working AND Staff members that checked us in did not state this until after receiving the key. The hotel should have lowered the room prices or not have booked anyone on 2nd floor on up. What was management thinking not to state this before giving rooms on the 2nd floor +?
WHAT WAS MANAGEMENT THINKING NOT TO TELL A PATRON THAT THE ELEVATOR WAS OUT...AFTER GIVING THEM A ROOM KEY TO ANY FLOOR THAT WASN'T ROOM LEVEL?
THIS WAS BAD CUSTOMER SERVICE IN MY OPINION. YOU ALWAYS LET THE CUSTOMER KNOW BEFOREHAND WHAT THE SITUATION IS IN CASE THAT PERSON HAS SOME MEDICAL SITUATION AND CAN'T GO UP-AND-DOWN STAIRS.

Be good to people. Be upfront with people. Issue refunds for when your establishment is not suitable to customers IF they can't handle circumstances.

Upon checking in the clerk told us the elevator was broken and then put us on the 3rd floor. Never even tried to accommodate us on the 1st floor or even the 2nd. We were put in a room with 2 big canisters of damp-rid and the mold smell was so horrible we were getting sick. My husband went down stairs after 30 minutes of checking in and we were refused a refund so we could go to another hotel. They did put us in the room next door. The smell wasn’t as bad but it was still there. The pool was full of debris and the pool chairs were in the pool. When asked about the pool the clerk didn’t seem bothered enough to even get someone to clean it. Sunday morning, no hot water. The 1st floor had a linen bucket to catch the water dripping from an apparent leak. It takes very weak people to refuse a refund to customers who do not want to stay in a hotel full of mold and mildew. That is very unhealthy. Tried calling Kelli and of course there was no answer. We don’t have money to throw away to pay what we paid and then again at another hotel because this hotel can’t fix the problems. That was extremely expensive for the nasty sloppy conditions of this hotel. I expected better from a Candlewood as we have stayed in Candlewood’s before. I did have a reservation for sugarcane festival weekend but that has been cancelled and we will be staying elsewhere because there is no way we can do that to ourselves again. I will be taking every avenue possible to be refunded for our stay as the conditions are not up to code. It’s honestly disgusting that this hotel is operating in these conditions. We will never stay here again. It’s definitely not worth the price and your health.

Made a reservation due to being exhausted from driving. Great location close to the highway and quiet. The hotel had a water pipe that was leaking in the hallway but that's not too big of a deal, things happen. The room stunk of Mildew and Mold. My sister and her husband are highly allergic to Mold. It only took 10 minutes for them to start coughing. My sister ended up getting sick in the parking lot when trying to get fresh air. Would not recommend this hotel if you have any kind of allergies.