HAMPTON INN WEST MONROE

The people in the room above ours were stomping heavily when walking and sounded like they were having a party. It was around 1030PM so I went and talked to the front desk. I explained the situation and the staff said he could hear them in the hallway as well and knew where they were. The way he said it made it seem like he had received other noise complaints. I gave it about 20 minutes and they just kept getting louder. So I talked to the front desk again and he said he had already told them to be quiet and there was nothing else he could do.

At this point, I told him if he couldn't handle the situation I could call the police and make an official noise complaint. He kind of smirked/laughed and said they wouldn't do anything. This irritated me because at this point he was simply not going to do anything about it. I told him that I was a paying customer and had the right to a peaceful night in a room that I had paid them for.

At this point, I went back to my room and decided to give it 30 more minutes before calling the police. Luckily, around 1145 the individuals settled down and all was peaceful.

My biggest complaint is the staff literally did nothing other than ask the individuals to be quiet. I'm sure there has to be hotel noise policy. Maybe this individual followed it and the hotel will do nothing about it, or, maybe he didn't.

Another issue that I had with this hotel was the outside accent lights. They are bright and point toward the hotel windows. The rooms do not include blackout curtains, so you have this bright light shining in the room all night. They really need better curtains, like the pull down ones at other Hilton brand hotels.

I'm sure that most people will not experience the same thing we did. But, this does go to show how the staff handled the situation and I think they did a fairly poor job. Considering we spent less than 12 hours in the hotel, and 2 hours was wasted on noise issues, I was definitely disappointed in this particular Hilton hotel.

Great service and friendly staff

Desk attendant seemed inconvenienced by my arrival.

Room was ok

We arrived at the hotel around 8:00 Friday, March 8 after a 9 hour drive. We wanted to get a good night’s sleep as we had yet another 9 hour drive to our destination. We were woken up to kids running up and down the hall, talking loud and tapping on their room door (possibly to get their room mate’s attention). At 10:59 PM. I opened my door and about 6 girls, probably 4th or 5th graders, were standing in the hall by their room giggling. Then I called the front desk to complain about the disturbance. The receptionist’s response was inaudible, something about baseball. I had to ask the receptionist to talk to the chaperones to have a chat with the kids. The noise died down about 11:45. By the way, when my husband asked about a military discount “not tonight” was the reply.