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Avis THE RAVENALA ATTITUDE Balaclava

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4.7/5
78 avis
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DJ A.
DJ A.
Visité en septembre 2023
Nivesh and Mozahir are great bar man loved the the holiday ????
THE RAVENALA ATTITUDE
THE RAVENALA ATTITUDE Responsable
30/09/2023 à 17:59
Hello,
Thank you for choosing The Ravenala Attitude and for sharing your experience.
We are glad that you enjoyed your stay and appreciated the special attention of our Family Members, namely Nivesh and Mozahir whom you recommended.
Looking forward to welcoming you back soon.
Warm regards,
Alessandro Schenone
General Manager
Bethany P.
Bethany P.
Visité en septembre 2023
Great stay, busy sociable hotel with lots of day trips available. The highlight were the amazing bar staff who made you feel really welcome. Thank you Nivesh, Avi & Jajna. These staff members are a credit to the hotel.
THE RAVENALA ATTITUDE
THE RAVENALA ATTITUDE Responsable
30/09/2023 à 18:02
Dear Bethany,
Thank you very much for choosing The Ravenala Attitude for your holidays.
I am glad that you have enjoyed your overall stay with us and especially the activities and hospitality of our Family Members, namely Nivesh, Avi, Yajna and the team that you recommended.
Looking forward to welcoming you back soon.
Warm regards,
Alessandro Schenone
General Manager
Isabella F.
Isabella F.
Visité en septembre 2023
Wonderful holiday! Friendly and helpful staff.
THE RAVENALA ATTITUDE
THE RAVENALA ATTITUDE Responsable
30/09/2023 à 18:01
Dear Isabella,
Thank you for choosing The Ravenala Attitude and for sharing your experience.
I am glad that you enjoyed your stay and appreciated the service and hospitality of our Family Members.
Looking forward to welcoming you back soon.
Warm regards,
Alessandro Schenone
General Manager
Marina M.
Marina M.
Visité en septembre 2023
Overall enjoyed the stay, lots of restaurants variety with good food, except the Mozaik (the buffet), great entertainment, very nice spa and helpful staff. As it is an eco hotel, flies and birds sometimes too much. Beautiful sunsets and relaxing atmosphere
THE RAVENALA ATTITUDE
THE RAVENALA ATTITUDE Responsable
30/09/2023 à 18:10
Dear Marina,
Thank you very much for choosing The Ravenala Attitude for your holidays and for sharing your experience.
I am glad that you have enjoyed your overall stay with us and especially the culinary experience, the entertainment, the spa along with the service and hospitality of our Family Members.
I am sorry that the Mozaik buffet was not per your expectations. I have shared your comments with our Chef for improvement.
We would like to apologise with regards to the flies. As we are on a tropical island, it can happen that during the rainy periods and high humidity, flies can be a nuisance. We would like to share with you that we have an ongoing treatment being done regularly by one of the best companies.
Looking forward to welcoming you back soon.
Warm regards,
Alessandro Schenone
General Manager
Antish B.
Antish B.
Visité en septembre 2023
Been there for a conference only. Looks like requires renovation
THE RAVENALA ATTITUDE
THE RAVENALA ATTITUDE Responsable
27/09/2023 à 16:09
Dear Antish,
Thank you for sharing your experience at The Ravenala Attitude.
We thank you for your constructive feedback, which will help us better understand your expectations and continuously improve.
Looking forward to welcoming you back soon.
Warm regards,
Alessandro Schenone
General Manager
Raquel H.
Raquel H.
Visité en septembre 2023
Buen trato del personal del hotel y mucha variedad de restaurantes y actividades. Cabe destacar la profesionalidad de Rohn el encargado de la barra de refrescos de la playa y del camarero Nivesh. Buenas vistas a la puesta de sol.
THE RAVENALA ATTITUDE
THE RAVENALA ATTITUDE Responsable
27/09/2023 à 16:12
Dear Raquel,
Thank you very much for choosing The Ravenala Attitude for your holidays.
I am delighted that you have enjoyed your overall stay with us and especially the culinary experience along with the service and hospitality of our Family Members, namely Rohan and Nivesh whom you mentioned.
Looking forward to welcoming you back soon.
Warm regards,
Alessandro Schenone
General Manager
Sarah D.
Sarah D.
Visité en septembre 2023
Beautiful hotel on a wonderful Island. Wonderful, friendly and caring staff . Thank you
THE RAVENALA ATTITUDE
THE RAVENALA ATTITUDE Responsable
27/09/2023 à 16:10
Dear Sarah,
Thank you very much for choosing The Ravenala Attitude for your holidays.
I am delighted that you have enjoyed your overall stay with us and hospitality of our Family Members.
Looking forward to welcoming you back soon.
Warm regards,
Alessandro Schenone
General Manager
Willy P.
Willy P.
Visité en septembre 2023
Super séjour au Ravenala hôtel rien à dire de négatif. Nous y reviendrons. Willy Joëlle
THE RAVENALA ATTITUDE
THE RAVENALA ATTITUDE Responsable
23/09/2023 à 11:26
Cher Willy,
Merci d’avoir choisi The Ravenala Attitude et de partager votre expérience.
Au plaisir de vous accueillir de nouveau bientôt.
Cordialement,
Alessandro Schenone
Directeur Général
Rughooa R.
Rughooa R.
Visité en septembre 2023
Hii, i love the way you guys welcome me, i'm glad that everytime each member of receptionist asking me if im well settle.THANK YOU SO MUCH for this memorable day.. including boathouse guy, restaurant manager at bbq beach .
I specially want to thank mme Anuradha, micheal , shadil for there excellent job(Decoration).Room was neat n clean..restaurant having amazing foods..
THE RAVENALA ATTITUDE
THE RAVENALA ATTITUDE Responsable
27/09/2023 à 16:14
Dear Riish,
Thank you very much for choosing The Ravenala Attitude for your holidays and for sharing this wonderful review.
I am delighted that you have enjoyed your overall stay with us and especially the welcome, the room, the culinary experience along with the service and hospitality of our Family Members, namely Anuradha, Michael, Shadil and the team you mentioned.
Looking forward to welcoming you back soon.
Warm regards,
Alessandro Schenone
General Manager
Sharvi A.
Sharvi A.
Visité en septembre 2023
wonderful staff, great variety n tasty food
THE RAVENALA ATTITUDE
THE RAVENALA ATTITUDE Responsable
06/09/2022 à 01:44
Dear Sharvi,
Thank you for choosing The Ravenala Attitude! We are glad you enjoyed your holidays along with our culinary offer and the hospitality of our Family Members!

We hope to welcoming you back soon.

Best Regards,
Alessandro Schenone
General Manager
Martin D.
Martin D.
Visité en septembre 2023
Une très bonne adresse. L'hôtel et les services sont agréables. Le personnel est très attentif aux remarques et s'adapte très rapidement pour répondre à nos attentes. Tout était parfait. Nous y avons passé de très bonnes vacances. Je vous conseil le restaurant "Madame Ming" et le "Lime", qui étaient impeccables.
Merci particulièrement au Chef et à Idiana, l'assistance responsable, pour leurs attentions. Merci.
THE RAVENALA ATTITUDE
THE RAVENALA ATTITUDE Responsable
26/09/2023 à 17:27
Cher Martin,
Merci d'avoir pris le temps de partager cet avis sympathique.
Je suis ravi de lire votre appréciation en général de l'hôtel, le choix culinaire ainsi que le service de nos Family Members, notamment Chef et Idiana que vous mentionnez.
Au plaisir de vous accueillir à nouveau pour d'autres superbes vacances.
Très cordialement,
Alessandro Schenone
Directeur Général
Rachel O.
Rachel O.
Visité en septembre 2023
Thank you Ravenala for the peaceful & lovely weekend ❤️ Food was so good and the cocktails superb. Staffs were so welcoming and very helpful ❤️❤️
THE RAVENALA ATTITUDE
THE RAVENALA ATTITUDE Responsable
26/09/2023 à 17:28
Dear Rachel,
Thank you very much for choosing The Ravenala Attitude for your holidays.
I am glad that you have enjoyed your overall stay with us and especially the culinary experience and hospitality of our Family Members.
Looking forward to welcoming you back soon.
Warm regards,
Alessandro Schenone
General Manager
Malaika K.
Malaika K.
Visité en septembre 2023
Well just returned from my honeymoon and had a FANTASTIC time.

When we checked in we were served a yummy refreshing beverage with some cool towels.

They checked us in and after we asked to change rooms due to location despite the room being fully booked we were given another within an hour (i forget the managers name but THANK YOU)

They were so attentive and remembered us daily.

A few shout outs (i'm sorry for the other names i forgot to write down)

Booshran (funny as hell, gave us prosecco in the room and other fancy bits), ashkay supervisor (hilarious and made our holiday - too too funny), nivesh, mootia, chris, avishek, chef ally and chef vellen (sorry if spelt wrong), rai (thanks for your delicious cocktails).

There were sooooo many others - the bartenders on O beach and O bar - we had a great time.

The room is spacious the food is yummy (go to riviera for monster size d portions). We had a pool view so could watch shows when we couldn't be bothered to go to the main reception.

The entertainment was varied and fun - I even got up to dance.

We had fun in the nightclub even though it wasn't full.

We made so many friends with guests :)

Upon checkout we had a departure room to shower and get sexy for the flight which we appreciated. They even collected our suitcase on checkout ASAP (I don't remember having that service before).

The beach was lovely even the reps and guys in the beach hut were lovely.

We drank and ate soooo much i've probably gained 3000 kilos so back to eating lettuce and air now :D

WE WILL BE BACK
THE RAVENALA ATTITUDE
THE RAVENALA ATTITUDE Responsable
26/09/2023 à 17:33
Dear Malaika,
Thank you for choosing The Ravenala Attitude for your honeymoon getaway. All our Family Members join me to wish you a future full of love and happiness.
I am delighted that you have enjoyed your overall stay with us, especially the room, the culinary offer, the entertainment, the beach along with the service and hospitality of our Family Members.
We will surely pass on your appreciation to Bhooshan, Akshay, Nivesh, Mootia, Chris, Avishek, Chef Ally, Chef Vellen and the teams who were pleased to assist you.
Looking forward to welcoming you back soon for another great stay ????
Warm Regards,
Alessandro Schenone
General Manager
Inka C.
Inka C.
Visité en septembre 2023
We spent a week on our honeymoon at The Ravenala Attitude Hotel. The whole resort was a wonderful paradise. The rooms were big and clean. The staff everywhere was extremely friendly. We always got help and advice for everything we needed.

The hotel had many different restaurants serving food from different cultures. The quality of the restaurants varied, but everywhere the food was good. We received a wonderful candlelight dinner at the Ō Beach restaurant as a honeymoon gift. The food there was delicious and the place on the beach was romantic.
On the last night we went to a floating restaurant called Riviera. It was located by the river. Luckily we saved this for the last night. The place was incredible. This crowned our whole trip. The restaurant was really romantic and beautiful. Our waiter named Brandon (who by the way was working his first night alone at Riviera) took extremely good care of us. He made sure our night was memorable. The food in the restaurant was heavenly good. My husband tasted lobster for the first time. It was a great experience. All the flavors were in harmony. The food was also aesthetically beautiful. Special thanks to Chef Ally for this. Riviera was in our opinion the best restaurant in the hotel.

The hotel also had a wonderful spa. First we went to steam and sauna. After that we went for a couples massage. It was relaxing and the masseurs were lovely. The service was excellent and the atmosphere in the spa was peaceful.

We spent a lot of time at the hotel pool.
We would like to especially thank the two gentlemen called Yes and Mo. They took special care of us whenever we spent time at the pool. They always made sure we had everything we needed. They were extremely helpful, polite and funny. We had a great time with them.
Thanks to them, we had a memorable vacation and could have stayed much longer.
I hope the feedback is passed on especially to these people who were involved in making our vacation perfect. Hope to see you again. We can warmly recommend this hotel for vacation and especially for a honeymoon.
THE RAVENALA ATTITUDE
THE RAVENALA ATTITUDE Responsable
26/09/2023 à 17:35
Dear Inka,
Thank you for choosing The Ravenala Attitude for your honeymoon getaway. All our Family Members join me to wish you a future full of love and happiness.
I am delighted that you have enjoyed your overall stay with us, especially the rooms, the culinary offer, the candlelight dinner, the spa, the pool, along with the special attention of our Family Members.
We will certainly pass on your appreciation to Brandon, Chef Ally, Yes and Mo, who were pleased to assist you.
We thank you for your recommendation and look forward to welcoming you back soon for another great stay ????
Warm Regards,
Alessandro Schenone
General Manager
SHARADA V.
SHARADA V.
Visité en septembre 2023
Apparently the buffet servers judge you by skin colour. Awful service and attitude of staff. Wouldnt recommend anyone to visit
THE RAVENALA ATTITUDE
THE RAVENALA ATTITUDE Responsable
03/10/2023 à 16:58
Hello Sharada,

I would like to extend my sincere apologies for the disappointing experience you had during your recent visit to our hotel. Your feedback is deeply concerning, and I want to assure you that we take such matters very seriously.

We absolutely do not tolerate any form of discrimination or biased treatment among our staff. We will be conducting a thorough investigation into this matter to ensure that it is addressed appropriately and that all our team members are committed to providing equal and respectful service to all our guests.

I understand that your stay did not meet your expectations, and for that, I am truly sorry. We value your feedback as it allows us to identify areas in need of improvement. Grateful if you could contact us on mail: adminsec@theravenala-hotel.com or mail: agem@theravenala-hotel.com so that we have a better understanding of your experience.

We hope you might consider giving us another chance in the future to provide you with a more positive and enjoyable experience.

Once again, I apologize for any discomfort you experienced, and we appreciate you bringing this matter to our attention.

Best Regards,
Alessandro Schenone
General Manager
anne w.
anne w.
Visité en septembre 2023
Brilliant entertainment, the staff are great
THE RAVENALA ATTITUDE
THE RAVENALA ATTITUDE Responsable
23/09/2023 à 11:22
Dear Anne,
Thank you very much for choosing The Ravenala Attitude for your holidays.
I am delighted that you appreciated the entertainment along with the service of our Family Members.
Looking forward to welcoming you back soon ????
Warm Regards,
Alessandro Schenone
General Manager
EmmaJolimie
Visité en juillet 2019
Rapport Qualité/Prix
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Hâte d’y Retourner
Petit séjour en famille dans ce magnifique hôtel.
Trop court du coup!
Accueil au top! Personnel très à l’ecoute, serviable et agréable.
Chambre spacieuse, bien équipée et au calme.
Côté restauration: il y a du choix.
On y reviendra sans faute.
THE RAVENALA ATTITUDE
THE RAVENALA ATTITUDE Responsable
09/01/2020 à 09:59
Bonjour,
Nous vous remercions d'avoir choisi The Ravenala Attitude pour vos vacances en famille et merci infiniment pour ce commentaire si élogieux.

Nous sommes enchantés que vous ayez passé un agréable séjour en notre compagnie et que cette expérience ait répondu à toutes vos attentes et également c’est un plaisir de lire que combien vous avez apprécié l’hospitalité de nos équipes et le service attentionné dont elles vous ont entouré.

C’est avec grand plaisir que nous avons partagé vos compliments avec l’ensemble de nos équipes.

On espère d'avoir le plaisir de recevoir vous à nouveau dans notre hôtel.

Bien cordialement,

Alessandro Schenone
Directeur Général
Visité en janvier 2018
Rapport Qualité/Prix
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ON Y A ETE EN JANVIER EN AMOUREUX AVEC MON MARI. TOUT ETAIT PARFAIT, LA CHAMBRE SPACIEUSE AVEC TERRASSE VUE SUR MER, HAMAC SUR LA TERRASSE. 10 RESTAURANT DONC ON A LE CHOIX, ITALIEN, CHINOIS, CREOLE. UN HOTEL QUI JOUE SUR L'AUTHENTICITE MAURICIENNE. LHOTEL EST MAGNIFIQUE AVEC SES 3 PISCINES IMMENSES. LE SERVICE A LA MAURICIENNE JUSTE IMPECCABLE, ON SE SENT PRIVILEGIER A CHAQUE SEJOUR. ON RECOMMANDE!!!
THE RAVENALA ATTITUDE
THE RAVENALA ATTITUDE Responsable
09/01/2020 à 10:01
Bonjour,
Nous vous remercions d’avoir choisi The Ravenala Attitude pour vos vacances et de partager votre avis sur cette belle expérience.

Nous sommes heureux que vous ayez passé un agréable séjour parmi nous tout en appréciant les facilités et les services proposés par nos équipes.

Vos compliments sont pour chacun d’entre nous autant d’encouragements à continuer d’exceller, afin que nos hôtes puissent vivre des instants mémorables parmi nous.

Nous vous remercions encore pour ce retour et j'espère que nous aurons l'occasion de vous accueillir prochainement.

Bien cordialement,

Alessandro Schenone
Directeur Général

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