HILTON MAURITIUS RESORT & SPA
Hôtel
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Route côtière,
Wolmar,
Ile Maurice
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2024
Recommandé
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2024
Hilton au cœur d'un parc paysager luxuriant qui joue la carte de la polyvalence à Wolmar
Au cœur d'un parc paysager luxuriant, Hilton version mauricienne distille douceur et harmonie. Rénové en 2023, il offre des chambres élégantes et épurées au style intemporel, un spa de haut niveau aux produits naturels, une palette de bars et restaurants dont des espaces lounge de plage et une table thaï au cadre magnifique en jeu de reflets sur son bassin aquatique. Également piscines paysagères et piscine calme, cours d'eau et cascades, case nautique, activités, mini-club... Zen.
Le saviez-vous ? Cet avis a été rédigé par nos auteurs professionnels.
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Comparer et réserver votre hébergement HILTON MAURITIUS RESORT & SPA
Avis des membres sur HILTON MAURITIUS RESORT & SPA
4.6/5
49 avis
Rapport Qualité/Prix
Localisation
Propreté
Cadre /ambiance
Service
Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
Daniel C.
Visité en novembre 2023
Booked this hotel for my partners birthday. Checkin was seamless and the staff on arrival were very friendly explaining the resort and giving information. They even managed to get our room ready prior to checkin time. Upon entering the room I advised the receptionist that there was no kettle. He said he would bring one. By the evening still no kettle so I asked the housekeeping lady who said she would get room service to deliver one, despite waiting for a few hours still nothing. Upon making reservation I contacted Valentina Moonesawmy and advised her it was my partners birthday. She advised she would arrange a cake for her which would have been a nice surprise. But guess what no cake arrived, yet another shortfall of service. Hotel was overall nice and clean, they have just finished refurbishing it so we had a small issue with toilet leaking and minibar not being stocked but no big deal. Pity about the staff forgetting that it's the small things that matter and make a guests stay. Not what I expected from hilton!
HILTON MAURITIUS RESORT & SPA
Responsable
03/11/2023 à 09:10
Dear Daniel C,
Thank you for taking the time to share your recent experience at Hilton Mauritius Resort & Spa and for giving us valuable feedback. We are pleased that we met some of your expectations with regards to your room being ready earlier than check-in time and that you found the Hotel overall, nice and clean. Please accept our sincerest apologies for the shortfall in service delivery with regards to the kettle in your room, minibar not being fully stocked and your toilet leaking and the fact that you did not receive your partners Birthday cake, even although it was pre-arranged. We trust that this experience will not affect your decision to stay with us again in the not too distant future. We are hoping to be able to show you true Hilton hospitality and exceed all your expectations.
Kind Regards,
Jacques Brune
General Manager
Thank you for taking the time to share your recent experience at Hilton Mauritius Resort & Spa and for giving us valuable feedback. We are pleased that we met some of your expectations with regards to your room being ready earlier than check-in time and that you found the Hotel overall, nice and clean. Please accept our sincerest apologies for the shortfall in service delivery with regards to the kettle in your room, minibar not being fully stocked and your toilet leaking and the fact that you did not receive your partners Birthday cake, even although it was pre-arranged. We trust that this experience will not affect your decision to stay with us again in the not too distant future. We are hoping to be able to show you true Hilton hospitality and exceed all your expectations.
Kind Regards,
Jacques Brune
General Manager
L A.
Visité en octobre 2023
Super hôtel, plage paradisiaque, kayak pour explorer le rivage, l'hôtel méritait un rafraichissement qui est en cours, c'était nécessaire ça devrait être royal après. Emplacement exceptionnel. Chers par contre pour ce que c'est.
HILTON MAURITIUS RESORT & SPA
Responsable
11/10/2023 à 13:46
Dear L A,
Good afternoon and thank you, we are truly heartened to receive your generous review of Hilton Mauritius Resort & Spa. Thank you for letting us know how much you enjoyed it, we are especially pleased that you enjoyed the beach and the kayaking. As you correctly mentioned, we are busy with a full renovation and we looking forward to re-opening soon. We look forward to having you with us again in the near future.
Kind Regards,
Jacques Brune
General Manager
Good afternoon and thank you, we are truly heartened to receive your generous review of Hilton Mauritius Resort & Spa. Thank you for letting us know how much you enjoyed it, we are especially pleased that you enjoyed the beach and the kayaking. As you correctly mentioned, we are busy with a full renovation and we looking forward to re-opening soon. We look forward to having you with us again in the near future.
Kind Regards,
Jacques Brune
General Manager
LS D.
Visité en septembre 2023
Février 2023
De loin le meilleur hôtel que nous ayons fait sur l'île ces 3 dernières années. En dehors des prestations haut de gamme fournies par ce type d'hôtel, la grosse valeur ajoutée de l'établissement est, selon nous, le personnel qui a été exceptionnel. Deepa, Stéphanie, Jane, Owen, et les autres ... les enfants nous parlent encore de vous. Nous reviendrons c'est certain.
De loin le meilleur hôtel que nous ayons fait sur l'île ces 3 dernières années. En dehors des prestations haut de gamme fournies par ce type d'hôtel, la grosse valeur ajoutée de l'établissement est, selon nous, le personnel qui a été exceptionnel. Deepa, Stéphanie, Jane, Owen, et les autres ... les enfants nous parlent encore de vous. Nous reviendrons c'est certain.
HILTON MAURITIUS RESORT & SPA
Responsable
01/10/2023 à 13:34
Dear LS DYAN,
We are truly heartened to receive your generous review of Hilton Mauritius Resort & Spa. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after by our team and your thanks will be extended to them. We look forward to having you with us again in the near future especially after our full renovation that comes to end this month.
Kind Regards,
Jacques Brune
General Manager
We are truly heartened to receive your generous review of Hilton Mauritius Resort & Spa. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after by our team and your thanks will be extended to them. We look forward to having you with us again in the near future especially after our full renovation that comes to end this month.
Kind Regards,
Jacques Brune
General Manager
Lammy P.
Visité en juillet 2023
It's under renovation as of today of this post
HILTON MAURITIUS RESORT & SPA
Responsable
19/07/2023 à 11:00
Dear Lammy Patrick,
Good morning and thank you for your positive rating, it is much appreciated. You are correct, we are currently doing a full renovation to the Hotel and we can't wait to welcome you to the Hotel again in November 2023.
Kind Regards,
Hilton Mauritius Resort & Spa Team
Good morning and thank you for your positive rating, it is much appreciated. You are correct, we are currently doing a full renovation to the Hotel and we can't wait to welcome you to the Hotel again in November 2023.
Kind Regards,
Hilton Mauritius Resort & Spa Team
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HILTON MAURITIUS RESORT & SPA compte 49 avis avec une note moyenne de 4.6. Vous pouvez consulter les avis de HILTON MAURITIUS RESORT & SPA en cliquant sur ce lien ou partager votre avis sur HILTON MAURITIUS RESORT & SPA
HILTON MAURITIUS RESORT & SPA se situe au Route côtière , Wolmar
Les meilleurs à Wolmar et autour
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It was for sure worth the wait for opening✋️ .
Thank you for taking the time to share your recent experience with us. We truly appreciate your kind words and are delighted to hear that you enjoyed your stay at our renovated hotel.
We are happy that you found our new colour scheme, ambiance, and openness to be trendy and welcoming. It's heartwarming to know that you have noticed our staff's dedication and hospitality as we continue our training in order to exemplify the Hilton service ethos.
We are equally pleased to hear that you enjoyed the new look and food at Ginger Thai, and that Chef Pao's personal touch made your visit special.
Once again, thank you for choosing Hilton Mauritius, and for sharing your positive experience. We look forward to welcoming you back to our hotel soon.
Kind Regards,
Jacques Brune
General Manager
Hilton Mauritius Resort & Spa