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Avis HOLIDAY INN NEW ORLEANS WEST BANK TOWER Gretna
Avis des membres sur HOLIDAY INN NEW ORLEANS WEST BANK TOWER
3.5/5
11 avis
Rapport Qualité/Prix
Localisation
Propreté
Cadre /ambiance
Service
Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
Worst hotel ever! Platinum elite member for 15 years, so i am trying to help you avoid a miserable experience.
Arrived late, they cancelled my room which i booked online just like i have hundreds and hundreds of times before. Thirty mins at the desk to sort it (cancelled they say because i didnt call to confirm and they couldnt approve the card listed in the app.) Never had a problem before? I show up and paid with my cc like always.
Got to my room and opened the door and the smell of sewage from an over flowed toilet went right on my face. Checked the bathroom and it smelled fine. Thought about sleeping in the tub, but finally i got mostly nose blind to the odor and tried to sleep for work. Woke up constantly all night long because the sound proofing was so awful that every elevator activation woke me and it sounded like a diesel driving accross the foot of the bed because the hotel is right next to the interstate... probably quiter sleeping directly under it... needless to say, im exhausted. What good is a hotel you cant sleep in?
The attached restaurant had more office staff getting free food than customers. There was no one to greet or seat customers and no sign that said seat yourself. Customers came and left seeing no restaurant staff around. I literally had to yell across the cafe to ask a single person if we should seat ourselves. The answer was Yes.
I can only advise you not to try using a toilet that has a mismatched toilet seat with the shape of the commode. Let's just say the male package touches things it shouldn't.
A bright spot is Morgan, a receptionist/desk clerk This good employee recommended a fantastic restaurant and was not wrong.
No need to elaborate further. We simply lowered our expectations and enjoyed our IHG price with points
A proper response from the employees would have been an apology for the delay in checking in. They should have been taking names and numbers to let them know when their room was ready. They should have offered complimentary drinks and snacks or vouchers to the restaurant to give you something to do while you wait. These employees need better customer service training.