HILTON LABRIZ SILHOUETTE RESORT & SPA ^{* * * * *}

Dear Andreas,

Many thanks for leaving your comment on our page following your recent visit.

I was pleased to read your comments in regards of the hotel and the beachfront villa you stayed in.

Your feedback regarding the the food and beverage prices has been passed on to the relevant managers for review. 

I very much look forward to being able to welcome you back to Hilton Seychelles Labriz Resort & Spa in the near future.

Warm Regards,
Chenna
Marketing and PR executive

Dear Haesang,
Thank you very much for taking the time to share your experience on our page. It is always a great pleasure to read feedback such as yours and I am thrilled to hear that you enjoyed your time at Hilton Seychelles Labriz Resort & Spa. We appreciate the kind words about our team members. We very much look forward to having you with us again in the near future.


With warm regards,
Chenna
Marketing and PR executive

Dear Lucia,

I hope this message finds you well. I want to express our sincere apologies for the communication issues you experienced while attempting to organize your wedding at Hilton Seychelles labriz Resort & Spa . We deeply regret any inconvenience this may have caused and understand the importance of seamless communication, especially when planning such a significant event.

 

Firstly, I would like to extend our gratitude for considering Hilton Seychelles labriz resort & Spa  for your special day, and we truly value the opportunity to be a part of such a momentous occasion.

I am genuinely sorry to hear about the challenges you faced in reaching out to our team and the lack of timely and helpful responses to your inquiries. Your experience falls short of the high standards we set for ourselves, and we sincerely apologize for any frustration or disappointment it may have caused.

 

We have identified the breakdown in communication you encountered, and steps are being taken to address and rectify these issues internally. It is our goal to ensure that each guest, especially those planning significant events like weddings, receives prompt, accurate, and courteous responses throughout the entire process.

 

While we understand that you have chosen an alternative venue due to these concerns, we want to assure you that we are taking corrective measures to prevent similar incidents from occurring in the future. We value your feedback and would appreciate an opportunity to discuss your experience further to gain more insights and ensure that appropriate actions are taken

 

If you are open to it, we would like to schedule a call at your earliest convenience to address any remaining concerns and to personally apologize for the inconvenience you have experienced. Please let us know a time that works best for you, and we will make the necessary arrangements.

 

Once again, we apologize for the difficulties you encountered and appreciate your understanding. We genuinely hope to have the opportunity to regain your trust in the future.

Thank you for bringing this matter to our attention.

With warm regards,
Chenna
Marketing and PR executive

Dear Hermann,
Many thanks for leaving this wonderful comment on our TripAdvisor page following your recent visit to Hilton Seychelles Labriz Resort & Spa.
I was proud to read your comments. Our team members are here to make your time that more special and I am glad they just did that. 

I very much look forward to being able to welcome you back to Hilton Seychelles Labriz Resort & Spa in the near future.

With warm regards,
Chenna
Marketing and PR executive

Dear Angie,

Thank you very much for leaving such a wonderful comment on our page.
I was proud to read your comments. Our team members are here to make your time that more special and I am glad they just did that.
Your feedback regarding the prices has been passed on to the relevant managers for review.

We hope to welcome you again at Hilton Seychelles Labriz Resort & Spa!

With warm regards,
Chenna
Marketing and PR executive