HILTON LABRIZ SILHOUETTE RESORT & SPA * * * * *
Hôtel
•
€€€
Y aller et contacter
2024
Recommandé
•
2024
Voilà un ailleurs enchanteur ! Pas moins de 111 villas : 30 côté jardin (88 m2), 63 côté mer, un peu plus grandes (98 m2), dont 6 avec piscine, et 17 pavillons (185 m2) avec jardin, piscine et paillote pour un massage ou un dîner. Quant à la suite présidentielle, assurément... royale avec ses 1 125 m2 ! Aux fourneaux, pas moins de 7 restaurants et bars, dont un japonais, un sur la plage avec de délicieux barbecues, une table créole en terrasse de la Grande Case de la famille Dauban...
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Avis des membres sur HILTON LABRIZ SILHOUETTE RESORT & SPA
4.1/5
58 avis
Rapport Qualité/Prix
Localisation
Propreté
Cadre /ambiance
Service
Dan G.
Visité en août 2023
I’m sad to rate this hotel so low but unfortunately I can’t recommend coming here for the following reasons:
- I’ve never stayed at a hotel close to this price point that seems so intent on nickel-and-diming their guests. For example, they don’t provide free snorkels which is common at other resorts. The boat transfer doesn’t offer free seasickness medication. You CANNOT swim without swim shoes because the beach is covered in sharp corals - they charge $45 for a pair of those so bring your own. They try to convince you hikes are dangerous and require permission from the manager if you opt not the pay for a guide.
- The staff knows the resort under delivers which is made clear by the fact that no one asks about your stay, even at check-out. The only request for feedback was made via text message. It seems the resort is keen on listening to feedback in reviews but couldn’t care less when you’re actually there.
- The resort grounds are badly maintained for a hotel of this caliber. Comparing it to other resorts in the Seychelles or the Maldives, the grounds look like a roadside motel. Lawns are sparse, bushes have big holes in them etc. Some of the buildings like the buffet/breakfast restaurant feel straight out of the 80s.
A few positives:
+ better than expected vegan food.
+ beautiful beach despite quite a lot of seaweed and sharp corals (bring your own snorkel and swim shoes).
+ nice bathroom (despite ant infestation)
- I’ve never stayed at a hotel close to this price point that seems so intent on nickel-and-diming their guests. For example, they don’t provide free snorkels which is common at other resorts. The boat transfer doesn’t offer free seasickness medication. You CANNOT swim without swim shoes because the beach is covered in sharp corals - they charge $45 for a pair of those so bring your own. They try to convince you hikes are dangerous and require permission from the manager if you opt not the pay for a guide.
- The staff knows the resort under delivers which is made clear by the fact that no one asks about your stay, even at check-out. The only request for feedback was made via text message. It seems the resort is keen on listening to feedback in reviews but couldn’t care less when you’re actually there.
- The resort grounds are badly maintained for a hotel of this caliber. Comparing it to other resorts in the Seychelles or the Maldives, the grounds look like a roadside motel. Lawns are sparse, bushes have big holes in them etc. Some of the buildings like the buffet/breakfast restaurant feel straight out of the 80s.
A few positives:
+ better than expected vegan food.
+ beautiful beach despite quite a lot of seaweed and sharp corals (bring your own snorkel and swim shoes).
+ nice bathroom (despite ant infestation)
HILTON LABRIZ SILHOUETTE RESORT & SPA
Responsable
09/08/2023 à 13:40
Dear Dan,
Thank you for sharing your feedback regarding your recent stay at our resort. We sincerely apologize for any inconveniences you experienced during your time with us. We truly value your input as it helps us identify areas for improvement.
We're sorry to hear that certain aspects of your stay did not meet your expectations. Your comments about the additional charges for snorkels, boat transfer amenities, and swim shoes have been duly noted, and we will review our policies to ensure a more guest-friendly experience.
We appreciate your thoughts on our guided hikes and will take them into consideration to enhance our offerings however, we should point out that they are a danger to venture out into alone. Our team's goal is to ensure our guests have a safe and enjoyable experience while exploring.
We're pleased to hear that you enjoyed the vegan food and appreciated the beauty of our beach. Your positive comments about these aspects of your stay are encouraging.
Regarding the maintenance of our grounds and facilities, we are committed to making improvements when facing environmental challenges and obeying stainable practices of being based within a national park. We understand the importance of creating a comfortable and visually appealing environment for our guests.
Once again, we apologize for any shortcomings you encountered and hope you'll give us another opportunity in the future to provide you with a more satisfying stay.
Warm regards,
Thomas Porter
Resort Manager
Thank you for sharing your feedback regarding your recent stay at our resort. We sincerely apologize for any inconveniences you experienced during your time with us. We truly value your input as it helps us identify areas for improvement.
We're sorry to hear that certain aspects of your stay did not meet your expectations. Your comments about the additional charges for snorkels, boat transfer amenities, and swim shoes have been duly noted, and we will review our policies to ensure a more guest-friendly experience.
We appreciate your thoughts on our guided hikes and will take them into consideration to enhance our offerings however, we should point out that they are a danger to venture out into alone. Our team's goal is to ensure our guests have a safe and enjoyable experience while exploring.
We're pleased to hear that you enjoyed the vegan food and appreciated the beauty of our beach. Your positive comments about these aspects of your stay are encouraging.
Regarding the maintenance of our grounds and facilities, we are committed to making improvements when facing environmental challenges and obeying stainable practices of being based within a national park. We understand the importance of creating a comfortable and visually appealing environment for our guests.
Once again, we apologize for any shortcomings you encountered and hope you'll give us another opportunity in the future to provide you with a more satisfying stay.
Warm regards,
Thomas Porter
Resort Manager
Oskar E.
Visité en août 2023
Easily the worst beach resort experience we’ve ever had. You can definitely tell that something’s wrong with management here because all the staff either seem to hate their job, hate the guests, or just are completely apathetic to everyone and everything. It really felt like everyone, save for a few really wonderful staff members in the restaurant and housekeeping, was trying their best to do the absolute minimum at every request. A few staff members even loudly scoffed at us for confirming our coffee was made with soy milk (we’re allergic to milk protein). There’s also very barebones and conflicting information regarding activities like the hikes, and when asking the staff about it they would always give half an answer, like “yes you can do that hike on your own” without saying “you’ll need to start walking early in the morning because of the tides,” which ultimately prevented us from doing any of the hikes we wanted. Hope hotel management does something to combat this issue which seems to be deeply rooted in the resort’s culture.
HILTON LABRIZ SILHOUETTE RESORT & SPA
Responsable
08/08/2023 à 10:01
Dear Oskar,
Thank you for taking the time to share your feedback about your recent stay at Hilton Seychelles Labriz Resort and Spa. We truly appreciate your honesty and apologize for the disappointing experience you encountered. Your observations have been taken seriously, and we are committed to addressing the concerns you raised.
We are deeply sorry for the negative interactions you had with some of our staff members. It is certainly not our intention for our guests to feel unwelcome or unsupported. We value our guests and their well-being, and we will be conducting additional training and coaching to ensure that all team members exhibit the highest level of professionalism and respect towards our guests' needs and requests.
Your allergy-related experience is a matter of great concern, and we sincerely apologize for any discomfort or inconvenience you faced. We recognize the importance of providing accurate and helpful information, especially in matters related to health and safety. Rest assured, we will be working to enhance our communication processes to prevent such misunderstandings in the future.
Regarding the conflicting information about activities and hikes, we understand how frustrating this must have been. Our aim is to offer a seamless and enjoyable experience, and we apologize for any confusion caused by incomplete information.
Your feedback will be shared with our management team, and we will take immediate steps to address the issues you highlighted. Our goal is to create an atmosphere of genuine hospitality and attentiveness, and we appreciate your valuable input in helping us achieve this.
Once again, thank you for sharing your feedback. Thank you for staying with us and look forward to the possibility of welcoming you back to the island in the future.
Best regards,
Thomas Porter
Resort Manager
Thank you for taking the time to share your feedback about your recent stay at Hilton Seychelles Labriz Resort and Spa. We truly appreciate your honesty and apologize for the disappointing experience you encountered. Your observations have been taken seriously, and we are committed to addressing the concerns you raised.
We are deeply sorry for the negative interactions you had with some of our staff members. It is certainly not our intention for our guests to feel unwelcome or unsupported. We value our guests and their well-being, and we will be conducting additional training and coaching to ensure that all team members exhibit the highest level of professionalism and respect towards our guests' needs and requests.
Your allergy-related experience is a matter of great concern, and we sincerely apologize for any discomfort or inconvenience you faced. We recognize the importance of providing accurate and helpful information, especially in matters related to health and safety. Rest assured, we will be working to enhance our communication processes to prevent such misunderstandings in the future.
Regarding the conflicting information about activities and hikes, we understand how frustrating this must have been. Our aim is to offer a seamless and enjoyable experience, and we apologize for any confusion caused by incomplete information.
Your feedback will be shared with our management team, and we will take immediate steps to address the issues you highlighted. Our goal is to create an atmosphere of genuine hospitality and attentiveness, and we appreciate your valuable input in helping us achieve this.
Once again, thank you for sharing your feedback. Thank you for staying with us and look forward to the possibility of welcoming you back to the island in the future.
Best regards,
Thomas Porter
Resort Manager
Tino L.
Visité en juillet 2023
Barefoot luxury - that's what the hotel description said.
We stayed at the resort for 10 days as a family and felt completely at ease.
Fantastic complex with restaurants, spa, activity center, kids club, pool and plenty of space to relax.
As a Hilton Honors member, there were a few extras (e.g. late check out and various vouchers).
The staff was super friendly and always eager.
Everything runs smoothly and is excellently managed.
Highly Recommended.
We stayed at the resort for 10 days as a family and felt completely at ease.
Fantastic complex with restaurants, spa, activity center, kids club, pool and plenty of space to relax.
As a Hilton Honors member, there were a few extras (e.g. late check out and various vouchers).
The staff was super friendly and always eager.
Everything runs smoothly and is excellently managed.
Highly Recommended.
HILTON LABRIZ SILHOUETTE RESORT & SPA
Responsable
28/07/2023 à 06:45
Dear Tino,
Thank you for taking the time to share your recent experience in Hilton Labriz and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements.
Kind Regards,
Shaheena,
Marketing Executive
Thank you for taking the time to share your recent experience in Hilton Labriz and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements.
Kind Regards,
Shaheena,
Marketing Executive
Marsele M.
Visité en juillet 2023
everything is great, only very high prices... but an excellent infrastructure... a paradise by the sea!
HILTON LABRIZ SILHOUETTE RESORT & SPA
Responsable
20/07/2023 à 06:11
Dear Marsele,
Thank you for taking the time to share your recent experience in Hilton Labriz and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements.
Kind Regards,
Shaheena,
Marketing Executive
Thank you for taking the time to share your recent experience in Hilton Labriz and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements.
Kind Regards,
Shaheena,
Marketing Executive
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HILTON LABRIZ SILHOUETTE RESORT & SPA compte 58 avis avec une note moyenne de 4.1. Vous pouvez consulter les avis de HILTON LABRIZ SILHOUETTE RESORT & SPA en cliquant sur ce lien ou partager votre avis sur HILTON LABRIZ SILHOUETTE RESORT & SPA en cliquant ici
Thank you for taking the time to share your recent experience in Hilton Labriz and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements.
Kind Regards,
Shaheena,
Marketing Executive