HILTON LABRIZ SILHOUETTE RESORT & SPA ^{* * * * *}

Not friendly contact by phone, not any contact via e-mail. I need to explain few topics about my stay at the hotel and there is nobody to talk with. Not recommend

Not friendly contact via phone, not any contact via e-mail to explain my claim during stay in a hotel

I recently had an extremely disappointing experience at Hilton Hotel Silhoute that compels me to share this review. My interaction with one of the hotel staff, Maurau, left me feeling utterly dissatisfied and frustrated.

On 1st September staying in villa 107 , I encountered a flat tire while riding one of the hotel's bicycles. Hoping for assistance, I came across another bicycle parked conveniently on my route, which I exchanged for my flat-tire bicycle. Later, I crossed paths with Maurau, who was operating one of the hotel's electric karts meant for guest pick-up and drop-off.

I politely requested Maurau's help to transport me to my villa, explaining that I was exhausted from dealing with the flat tire. He agreed, but with an unexpected condition – I needed to return the bicycle I had exchanged earlier to its original location before he could provide me with a ride. This seemed reasonable, so I willingly agreed and rode the flat-tire bicycle back to its spot.

However, my frustration began to mount when Maurau, upon returning to me, insisted that I must ride the flat-tire bicycle all the way back to the activity center before he could offer me a ride to my villa. This demand was not only unreasonable but also felt inconsiderate given my exhaustion.

Feeling abandoned and mistreated, I left the bicycle at the activity center and had to walk for more than a kilometer to reach my destination. This unnecessary ordeal not only spoiled my day but also left me exhausted and frustrated.

To my disbelief, Maurau later encountered me halfway outside the activity center and offered me a ride from there. By that point, I had managed to walk halfway and declined the offer. When I politely asked for his name, he responded with sarcasm and drove away while making derogatory facial expressions.

This level of hospitality and customer service is utterly unacceptable from a brand like Hilton Hotel. I expected a far higher standard of service and courtesy. Instead, I was met with a complete lack of empathy and respect for a guest's comfort and well-being.

This experience has left a sour taste in my mouth and cast a shadow over what should have been an enjoyable stay. I implore Hilton Hotel Silhoute to investigate this incident thoroughly and take steps to ensure that such lapses in service and professionalism do not recur.

My trust in Hilton Hotel Silhoute's commitment to guest satisfaction has been severely shaken, and I hope that this review serves as a catalyst for improvement in your customer service standards.

świetny hotel ze wspaniała obsługa, pysznym jedzeniem i cudowna okolica! Była to nasza podroż poślubna i z całego serca możemy polecić to miejsce!

It's a nice place to stay...healthy environments...veiw like your in the paradise ✨️ the whole package was so amazing ???? really love the place...its expensive but worth it ????