HILTON ALBANY

The rooms are outdated—desk veneer peeling,paint peeling all over,toilet seat was obviously needing replacing. The hotel knows our conference has 500plus people attending and there is never enough food at the overpriced buffet(and we need to pre-pay! So next year I’ll choose to go off site)…One nice thing—the staff is pretty great(helpful,accomodating)—kudos to you!

Hilton Albany - I spent a month there one night. Main lobby door: broken. Lobby coffee shop has, taped to the floor, a *rat king* knotted extension cord placed where you walk in to order. The cord is plugged into a sandwich warming cabinet. (Say it with me...Fire hazard). Room has: shower head at perfect height if you're 5'6" (short kings rejoice - I AM NOT A SHORT KING, I AM NOT A SHORT KING, I AM NOT A SHORT KING), mold on bathroom ceiling, chipping ceiling paint and paint on the wall that shows prior repairs (AKA: the Landlord special). The beds sagged - which is a great way to work on your core while you sleep #MultiTasking. The HVAC is a trip. The one sheet instructions at the thermostat will let you know that in the winter there is heat and in the summer air conditioning. You get one or the other..hotel’s choice So in the spring it was heat. 70º in the room. Not being a fan of nursing home temps - I had a problem. What do the instructions say...open the window. 35º and my window is open the sounds of downtown Albany and to the breeze coming from the Hudson River. Hey Hilton, tell me you want to become a Ramada, without saying you want to be a Ramada...

The hotel location is very close to the train station, and most of the government building. From the hotel, you can have a very good view of state Capitol. Rooms were clean, but the internet was horrible like you are on the DSL modem. I upgraded to $4.95 per day for high-speed internet, but that connection was awful. I connected on Zoom on the phone for voice and video using laptop for so called high speed internet for $4.95. I had to end my Zoom meeting prematurely for not having internet speed. I called AT&T customer service, and the internet didn't improve.

The customer service was good at checkin and for the problem I had.

The rooms need a major facelift. The Air Conditioning wasn’t working in my room, and after declining a fan and them opening the window, was transferred to a different room. The AC was still not working to where it should, but it was better than the other room.

I’ve had several colleagues stay here and they’ve all had complaints with the AC and room conditions. I don’t think that this hotel should have the Hilton brand because I expect much more from Hilton.

Double check the bathrooms and towels. I found hair that wasn’t mine.

I’m recommending to my company that we pull our contract from here and switch to a better facility.

Starbucks and wifi are terrible. Noise in hotel room all night