HILTON GRAND VACATIONS CLUB AT SEAWORLD

Outdated rooms. Dishwasher in my room didn't work. Pool is open until 11pm but at 7:30 pm there weren't any pool towels available. My 4 years old granddaughter was shivering and no one (pool staff) was able to assist me. I had to cover her with my clothes. My room was for 4 guests but only 2 bath towels and no sheets for the sofa bed. It took them more than an hour to bring us the stuff we needed. Definitely not a good vacation experience. Poor customer service.

Me and my fiance stayed here last year for our anniversary and really enjoyed our stay this year as we are getting married we booked the hotel for our few days honeymoon we are having a family emergency that is causing us to cancel the honeymoon we contacted the hotel only a few hours after the cutoff receptionist was very unsympathetic it is ridiculous to steal chargers for a night when you still had a week to book the room it's just greedy a credit was offered but why would we want to stay for such an unsympathetic hotel it's not like we don't want to come stay I know they will be renting the room out and making the money plus still charging us even though we very much enjoyed the hotel and the location that has left a bitter taste in our mouth in an area with lots of hotels and theme park based hotels there's no room for you to be greedy

DO NOT LET THEM SCHEDULE YOU FOR THEIR TIMESHARE PRESENTATION AND PROMISE YOU MONEY THAT WILL DISAPPEAR FROM THE CARD THEY GIVE YOU THERE IS NOTHING HONORABLE IN THAT. THEY WILL WASTE YOUR TIME AND ENERGY.

My husband will be leaving for Military duties next week, he will be gone for over four months so we decided to spend some quite , relaxing time away from home before he left. Being an ICU nurse I was glad for the short break, we were optimistic and excited when we arrived at the hotel. After checking in we were sent to the concierge desk for parking pass where we were met Kevin who spoke to us and offered us an option to attend what turned out to be a timeshare presentation for 90 minutes for a $200 gift card that can be used as a debit card at many different location. We agreed to attend the presentation which we thought would be on the same property, the next morning we realized we had to travel approximately 15 minutes away so we decided not to attend. While relaxing that morning we received a call in our hotel room the person on the other end said that they saw that we did not attended the presentation and would like to reschedule us for 1:15pm that day we didn't want to be rude so agreed. We spent approximately 1hr and 45minutes to attend this presentation and decided paying $60,000 for hotel rooms was not something we wanted to do at this time. We were provided with a $200 Mastercard we used the card on our way back to the hotel a total of $33.25 leaving a balance of $166.75. The evening we tried using the card in the hotel we were told it had a $0.00 balance by the Hilton staff, we went to the concierge desk and told them what happen they said they could not do anything about it we should come the next day and speak to the manager. That evening we called the number on the card we were told that the card was used in Atlanta, GA at a establishment name "PFT game stop". which I have googled there is no such place this at this point we don't know what happen. Concierge manager "Ivan" said he is looking into it so will come back here and update if anything changes. THIS IS A WARNING DON'T BE TRICKED AND RUIN YOUR VACATION LIKE WHAT HAPPENED TO US IT'S NOT WORTH THE TIME OR EFFORT WE ARE GLAD WE DIDN'T BUY INTO ANYTHING IF THESE PEOPLE CAN'T BE TRUSTED TO KEEP THEIR WORD AT $200 WHY WOULD I TRUST THEM TO KEEP THEIR WORD WITH $60,000 "RIDICULOUS'' LOST OF WASTE OF VALUABLE TIME AND ENERGY GOING AROUND IN CIRCLES.

Great room, super nice staff, great prices. No complaints at all!