HILTON GRAND VACATIONS CLUB AT SEAWORLD

It's the only place I stay when in Orlando. Wonderful service and staff.

My family and I went on vacation for 7 days and stood here we were on the sandy building in room 5511 now the rooms are nice we had a 2 bedroom suite nice and spacious my problem with the room were the tvs super out dated no smart tv if we wanted to watch a movie we would have to go to the front desk area to take a dvd out of there rent machines which all the good and newest movies were always out idk I mean we were out most of the day but yeah it’s nice to go back and if u want to watch a movie with the family it’s hard since we were relying on dvds and also what was bad in our room was our shower there was no door on it all the water would end up all over the floor which sucked when we needed to use the toilet and the part we were most disappointed with was the customer service we could never get a hold of the front desk calling from the room or housekeeping I would have to go on google and call the number there to reach the operator to get help and some of the workers at the concierge could be kinda rude kinda ignoring us and act like they were doing something and couldn’t help us so we were pretty upset about this but the ones that did help they were great and very nice and as far as the location it was great everything is very close by

Very nice place, towels could be fresher but everything is overall fresh

I Loved the experience I had while staying here. As soon as I came through registration, I was met by a guest service agent named Lela who was Amazing! Thank you for all your help and making me feel comfortable.

The pool area was probably the best experience of my trip. I had to constantly wipe my grandchildren feet after walking in my room. They would be black as tar on tge bottom of their feet. It all looked clean but obviously wasn't. The TV didn't work and had to be replaced . I had to sleep without pillows/sheets the first night on my pullout sofa. The manager on duty never returned my call about my complaints. I sent multiple messages to her.