ORGANIC FOODS & CAFE

My experience ordering from the website today was far from satisfactory. Firstly, the checkout process has changed from when I last ordered, and whilst I entered all my details and selected a card payment, the subsequent page made it seem as if though the purchase had not gone through. There was no payment verification and no "thank you for your order" page. Instead, it directed me to a page with a single button labeled "continue shopping" (my card also was not charged immediately as I would have received a text message from the bank). This made me believe that the transaction hand't gone through, so I tried again. Only later did I realise that this was indeed the checkout process and I had placed my order twice.

Attempting to get the duplicate order cancelled, I tried to call the contact number on the website multiple times without success. There is no answer, ever. I sent a Whatsapp message and did not get a reply until an hour later. I also sent an email just to get someone to give me a call regarding the orders. Considering that I placed my order at 8am for delivery at 10am, I felt that this needed to be fixed immediately. An hour later, someone eventually called me back and the issue was resolved.

I really don't understand how anyone can run a company without having any kind of customer service team to take phone calls. It leaves the impression that the company lacks legitimacy and could potentially be operating as a scam. In fact, my initial reaction was to suspect the website of being a fraudulent imitation of the actual shop. Having read others' reviews, I know I'm not the only one with this experience. Based on this, I won't be ordering again. Perhaps their in-store experience is better, one can only hope.

Simply the best

I love this place, BUT, this need to stop, every time i come there to buy fruits, since im on keto and only eat berries, i get shocked, every time the person who is working in that section, open the box of berries and rearrange them and touching each and every berrie !!!!! THIS IS UNACCEPTABLE !!! I always say to them but they look me weird and do nothing ! I don't want to eat berries which is touched by your staff each and every berrie ! Totally unhygienic ! Please you need to resolve this otherwise i wii send you inspection !

Don’t bother calling their customer service number which they have posted under every negative review (04) 338 2911 because there’s an automated message telling you to leave a message after the tone, and before you can do that, it promptly disconnects!

First of all, I couldn’t use the NEW20 code when ordering online. I was in a hurry, so just paid the full amount. Order was supposed to be delivered yesterday between 10am and 1pm. I sent an email requesting my order to be delivered before 11 am as I was not in Dubai, and my husband was traveling. I got a reply that they were calling the delivery service with the request.

Order was not delivered. Now I am here- but flying out in a few hours. Tried calling customer service, emailing them back, no response- unable to leave a message as mentioned above.

Never had an issue with Kibsons.

Delicious pizza piping hot at organic foods.