Avis FAIRMONT THE PALM

وقت الامطار غرق وصعب الوصول له
غرفه كانها شقق مفروشه قديمه
الوسايد والسرير جيدة ومريحه
الغرفه كبيرة بدون بركه وكذلك البلكونه لكن كئيبه وغير شرحه
الموظفين خدومين وجيدين خصوصا المدير المناوب الاسمراني والشب اللبناني محمد
السعر مقابل الغرفه جدا غالي
لكن تجربه لا تتكرر لسوء الغرف و قدمها

Loved,boulevard perfect to walk, EVA beachclub lovely, Loren Restaurant Italian was nice and Grand Zor was super

Dear Mr Dominic & Hotel Management

I recently had the opportunity to stay at Fairmont The Palm Dubai, and I wanted to share my feedback with you.

Firstly, I must commend the exceptional room service experience I had during my stay. The food was not only delicious but also delivered promptly and with genuine hospitality. The staff went above and beyond to ensure that I was satisfied with my meal, which truly enhanced my overall experience.

However, I must also express some concerns regarding certain aspects of my stay. Unfortunately, I found the attitude of some staff members to be less than welcoming. From encounters with grumpy and rude women reception personnel to dissatisfaction among guests regarding the timing of beach setup by staff at 9Am isn’t that too late?, it was evident that improvements could be made in staff demeanor and guest experience management. Flow hostess are terribly grumpy. I certainly do not wanna be greeted by grumpy frowning staff on my way to have my breakfast early in the morning. I understand that it’s the holidays and the hotel is packed but it’s not our problem that they could be over worked and under pressure from the workload, with respect we paid extra due to holiday session and we expect good ambience

While I understand that every establishment may encounter occasional challenges, I believe it's crucial to address these issues to maintain the high standards expected of a hotel like Fairmont The Palm Dubai. With a focus on enhancing staff training and addressing guest concerns promptly and effectively, I'm confident that these challenges can be overcome.

Despite these setbacks, I appreciate the efforts of the room service staff and the overall quality of the accommodations. I hope that my feedback will be taken constructively to improve the guest experience for future visitors.

Als Accor Mitglied sollte man sich nach einem anderen Hotel umschauen. Überfüllt und nicht mehr zeitgemäß

Pure Enttäuschung:

Die Mitarbeiter sind bemüht. Die Anlage ist sauber, aber sehr alt.

Das Hotel ist total überfüllt, sodass es kaum freie Plätze am Strand und am Pool gibt. Das große Frühstücksrestaurant ist dreckig und laut aufgrund vieler Leute, und es erinnert an eine Kantine. Wenn es ein 3-Sterne-Hotel wäre, wäre es gerecht.

Die Liegen am Pool sind alt und unbequem, falls man überhaupt eine bekommt.

Accor-Mitgliedschaft:

Als Platinum-Mitglied von Accor hat man keinen Zugang zur Lounge nur gegen Aufpreis konnten wir diese betreten. Lounge nur mit Hemd und klassischen Schuhe zu betreten. Absolut daneben in diesem Hotel und bei den Temperaturen. Man bekommt einen Gutschein für ein Willkommensgetränk, der jedoch nur für bestimmte Getränke eingelöst werden kann, die nicht auf der Getränkekarte stehen.

Fazit: Die Accor-Mitgliedschaft ist für uns keine Option mehr, da sie keinen Mehrwert mehr bietet. Wenn Accor, dann nur Rixos, wenn Kinder dabei sind. Aber auch hier werden wir uns umschauen.

Security and parking management guys during ramadan and iftar were not managed properly

Overall stay is okay. Good service and warm staff. Typical high-end hotel but the “wow” factor is missing (probably the hotel is old), unlike other modern 5 star hotel. Not much that activities and amenities specially for kids.

———-
Will you come back: trying once is fine (own preference)

Will you recommend: hard to tell. Wow factor is missing.

——-

The residence is great , apartment has nice large layout with ample
Space , the building is old
But well maintain , hence the always the lifts every 2 weeks is out of service and we have to wait or walk long to the other lifts . Overally the location is great with access to west beach to multiple restaurants and facilities.

We had two torturous nights in this hotel. There were many issues, but the paramount one was that unexpectedly (who would have thought this about a Fairmont? and there was absolutely no warning or notification), we had to sleep next to an Iftar tent with very loud music well into the night. Imagine sleeping next to a main stage at a music festival. We thought it was a fluke on the first night, and then it ended around midnight (but then around 3 am, we were woken by staff rearranging furniture on the terrace). However, the second night, even louder than the first, the music went up until 3 am. Then, at around 5 am, we were again awakened by some landscaping sound. The hotel didn't do anything, even tho we repeatedly called the guest service, and by their reaction, we were not the only ones complaining. At this point, we both felt like zombies and were thinking about how to escape this ordeal. The hotel tried to offer us another room near the previous one so we couldn't accept it. After we wanted to check out and get our money back, it was handled now on a managerial level, and we were offered a suite (supposedly, the big size would have helped with the noise, too...) - only to figure out after a while that it would not be available that night...The most shocking thing was that after all this, the managers categorically refused to refund us for the first two nights and even acted like they did a favor by giving us back the money for the night not spent. They did not deny the severity of the issue (on the level that they even tried to offer a suite) but did not feel the need to take any responsibility. It was also evident from the conversation the noise is a regular issue in the hotel (if not during Ramadan, then because of their beach club). Still, apparently, these directors didn't feel they should do something to fix this.
There was also a weird smell in the room (probably mold, as we met another couple in the lobby, where the lady got an allergy attack, being allergic to mold). The carpet under the bed was visibly dirty, and the bed was completely messy. The air conditioning's thermostat was wrong, showing 50 Celsius. So on and so forth...
This is a poorly managed hotel that can't meet even the basics of what you would expect from a motel, but it charges luxury resort prices. How Accor can let this hotel be run in this state and under a Fairmont name is a mystery. We usually have excellent experiences in their member hotels (we moved to Raffles Dubai from here, too), but our stay in Fairmont The Palm was an unmitigated disaster.

Beautiful.

Great place for conferences. Some of the restaurant staff need a lesson in personal hygiene though.

Too overcrowded. No space at the beach and pool, no towels, packed gym

Nice place and amazing view, had iftar dinner with friends and it was superb. Two points to improve is some people kept standing; organizers to inform people about seatings, and lights.

Had an Iftar at Fairmont, great view and all food is well, two small comments , organizing people was expected to be better, and pink purple colors cause headaches.

Visited Reconnect for a day pass. The staff were not that helpful and amicable this time. There was a shortage of towels. Generally, a visit was not as enjoyable as the one back in November/ December.

Great hotel and excellent service