COURTYARD BY MARRIOTT GARE DE LYON
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Établissement hôtelier près de la gare de Lyon doté de chambres bénéficiant de confort, luminosité et vue sur la ville.
Un immeuble entièrement réhabilité de dix-neuf étages avec un niveau de confort optimal : tel est cet établissement hôtelier de la célèbre enseigne qui, reconnaissons-le, fait fort. Se voulant comme un balcon sur la ville, l'hôtel propose 249 chambres bénéficiant toutes d'un haut niveau de confort et de luminosité, avec vues splendides sur la ville. Le restaurant vaut le détour à lui seul, avec un principe simple : un jour, une expérience culinaire. Un mot sur la situation : exceptionnelle, à quelques minutes du centre de Paris, et à deux pas de la gare de Lyon.
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The room was a bit on the small side but it did have a worktop desk which was nice. No room service, you can order food via their app but you need to pick it up yourself downstairs which some might find annoying. The cleaning service were very good and even provided extra coffee pods without prompting. The hotel restaurant and bar was very relaxing and provided good service. There was a very nice red haired female bartender in particular on the evening shift who was always very genial to me whenever I visited.
Most of the staff were friendly, professional and spoke top notch English which is the only reason why I'm still giving 2 stars. Unfortunately on the last night I met a really rude reception employee called Lea who yelled at me although I had done nothing to provoke her, and she tried to make me go through a completely different process to buy the hotel snacks than I had been advised to do for the previous 4 days. And it didn't stop there... when when she was logging my purchases into the system made another snarky remark about the amount I had purchased. I am a paying customer and don't need the judgmental attitude. Aren't customers who buy the goods the whole point of having a hotel shop??
I am honestly flabbergasted that this particular receptionist had the audacity to make a comment about the quantity of stuff I had purchased as it really wasn't her place to do so.
To make things even more bizarre, according to Lea's name tag she was still a receptionist-in-training. She certainly needs more training on how to be a polite communicator and customer service. Her behaviour soured my Marriott and Paris stay and left a bad taste in my mouth. I submitted official complaints although have yet to hear back.