BEST WESTERN PLUS HOTEL LE 18 * * * *
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Hôtel composé de deux immeubles abritant un salon avec bar et Chesterfield et des chambres au décor original.
Thomas Chaumette - fils du célèbre acteur François Chaumette - est né dans le quartier et il rêvait d'y ouvrir un hôtel intimiste pour que chaque client se sente un peu comme chez lui. Il a réussi son pari en créant ce qu'il a conçu comme un lieu de vie. L’hôtel est composé de deux immeubles séparés par une cour intérieure couverte d'une véranda en acier noir qui rappelle le travail de Gustave Eiffel. C’est un puits de lumière où l’on prend son petit-déjeuner. Autre originalité : le Salon. Il abrite un bar et surtout un immense Chesterfield, façon cashmere, de 10 m de long. Les chambres, dont 14 ont vue sur le Sacré-Cœur, sont décorées de façon originale. La moquette, conçue par le propriétaire des lieux, est porteuse de symboles très parisiens couleur champagne sur fond noir : le Sacré-Cœur, la tour Eiffel, le Moulin Rouge, la silhouette d’un couple à la Doisneau, un 888 étonnant, etc. Les matériaux employés sont chaleureux comme les revêtements boisés sur les murs. La literie a été particulièrement soignée, notamment les matelas au confort exceptionnel conçus spécifiquement pour l'hôtel.
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Questions fréquentes :
Il est actuellement en travaux mais par contre rempli de poussière même dans la chambre j'ai eu des trous sur le mur trou sur le pouf en cuir
L'ascenseur vraiment pas propre même la descente d'escalier rempli de poussière
Et je trouve le porte 15 € par personne pour un petit-déjeuner je trouve ça cher pour ce qui te propose
Par contre le personnel d'accueil je n'ai rien à dire souriant et serviable
We strongly advise AGAINST considering this hotel for your stay, as it puts you at significant health and financial risks due to a BEDBUG INFESTATION. Our experience with the staff was extremely DISAPPOINTING and the staff revealed to be very DISHONEST, with little regard for customer well-being.
Upon arrival on February 29th, 2024, my friend and I discovered a bedbug in the toilet a few hours after arrival. We promptly informed the hotel reception, seeking a refund and immediate departure. The presence of bedbugs is not only a severe health concern but also carries financial implications for affected individuals.
The hotel staff blatantly disregarded the seriousness of the situation, repeatedly denying the problem despite clear evidence in form of pictures and videos. For instance, when a staff member “inspected” the room alone and claimed it was bug-free, we later discovered the bedbug still present upon returning for a forgotten item. Such blatant dishonesty not only put the health of guests at high risk but also perpetuates the spread of bedbugs to unsuspecting travelers' homes.
Despite our request for a refund, the staff insisted on delaying the process, citing the need for consultation with management. However, their promises proved hollow, as we remained without a resolution days later, with attempts to reach them futile. This lack of accountability and communication further underscores the hotel's untrustworthiness.
In summary, this hotel's negligence regarding the bedbug infestation and dishonest handling of customer concerns make it an UNNACEPTABLE choice for accommodation.
To begin, the hotel's location on back roads, resembling the less favourable parts of Paris, was disheartening. The ongoing building works next door made it challenging to sleep, compounding the negative impression. The room sizes were unacceptably small, with smudged walls and uncleaned floors, contributing to an overall unpleasant atmosphere.
The communal areas were equally disappointing, emanating a persistent and unpleasant odor, forcing me to cover my nose consistently. It was evident that these shared spaces, including the lift, were not adequately cleaned. The lift's tiny size created a substantial inconvenience, as my boyfriend and I struggled to fit ourselves and our luggage inside.
While the location had its merits in terms of proximity to attractions, the overall look and aesthetic of the hotel did not meet my expectations. Our balcony overlooked a side road with ongoing roadworks, further diminishing the quality of our stay.
On the second day, our experience took a turn for the worse as we were rudely awakened by a fire alarm at 9 am, persisting for about 15 minutes. To add to our frustrations, the shower was flooded, rendering it unusable. Despite seeking assistance from the staff, no one came to help us rectify the issue, leaving us feeling neglected and disappointed.
On our last day, the electricity in the hotel was cut off from around 9:30 am until we departed for our flight. This power outage left us in near darkness, severely hampering our ability to pack our luggage efficiently. The lack of light not only delayed our departure but also added unnecessary stress to the end of our trip.
Despite the multitude of issues we encountered during our stay, including the aforementioned electricity cut, the unsanitary conditions of both our room and the communal areas, the inadequate response to a flooded shower, and being subjected to a distressingly unwarranted fire alarm, the hotel staff's unwillingness to offer any form of compensation was deeply disappointing. This lack of acknowledgment and remediation speaks volumes about the customer service and operational standards of your hotel.
I had hoped for a resolution or at the very least, some form of acknowledgment of the discomfort and inconvenience we experienced. However, this final oversight has solidified my decision to never return to your hotel. It is imperative that you address these serious concerns to improve the experience for future guests.
The combination of these adverse experiences has unfortunately overshadowed any positive aspects of your hotel's location and has compelled me to share my experience with others to inform them of the potential issues they may face.
I strongly urge your team to consider the feedback of your guests more seriously and to implement necessary changes to avoid such unfortunate incidents in the future.