PARISCITYVISION

Layla was amazing! I probably know more about France history now than USA lol! Incredible experience at every stop and Layla kept us all engaged and on point!

Monto is very fast and smart multi lingual

I booked a tour for Paris city, and the bus never showed up

My family and 2 additional friends are currently on a trip to Paris and we booked 4 events thru Viator, the first of which was a skip the line tour at the Louvre. We had planned to arrive the day before this scheduled trip, which we scheduled months in advance. Unfortunately, our original flight cancelled, could not get rebooked until the following day, on a red-eye flight arriving Paris at 0800. Since our reservations were for 1130, close, but still was working to make it all work since the 24 hour cancellation window had passed at this point. When we arrived in Paris, it became apparent that making an 1130 reservation would be difficult - as instructed on our ticketing documents, we messaged Paris City Vision, the actual tour operator, via WhatsApp to see if we could move our reservation back because of our flight cancelling and concern about being able to make it. We received no response from Paris City Vision. We rushed to get to the meeting point, but were 20 min late and no one from Paris City Vision was to be found, I contacted Viator to see if we could reschedule, which took a couple of phone calls (got disconnected once) to explain my situation. No refund was possible and there wasn't any accommodation, given our circumstance with flight cancellation, to reschedule to the 1330 time slot, even though, that exact time for 6 people was still able to be sold on Viator's website. When I brought all of this to the attention to the Viator representative, it made no difference - they would not do anything - absolutely unhelpful. We will file with our travel insurance for a refund due to the flight cancellation, however there was no effort by Viator or Paris City Vision to help in any way, even though they had plenty of space of unsold tickets to do so. While we have 3 additional tours scheduled with Viator over the next week, at a total cost of ~$4K, I won't be doing any business with this company again. Total lack of regard - no customer service, absolutely unhelpful.

Excelente guía.