BEST WESTERN - CRYSTAL HÔTEL * * * *
Hôtel
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€€€
2024
Recommandé
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2024
Hôtel de charme 3 étoiles à proximité de la gare offrant des chambres entièrement isolées, confortables et spacieuses
À proximité de la gare, donnant sur la place Maginot, cet hôtel-spa quatre étoiles Best Western, certifié Qualité Tourisme, est constitué de deux bâtiments reliés par une cour. L'accueil est souriant et très aimable. Les chambres, entièrement isolées, sont confortables, lumineuses et spacieuses, avec Wifi et climatisation. Profitez du bar, du rooftop, ou d'un massage après avoir entamé votre journée avec un solide petit déjeuner varié servi dans la salle à manger.
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Avis des membres sur BEST WESTERN - CRYSTAL HÔTEL
4.2/5
42 avis
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Questions fréquentes :
Oui, BEST WESTERN - CRYSTAL HÔTEL a des pièces climatisées.
Oui, BEST WESTERN - CRYSTAL HÔTEL propose à ses clients une piscine intérieure.
BEST WESTERN - CRYSTAL HÔTEL compte 42 avis avec une note moyenne de 4.2. Vous pouvez consulter les avis de BEST WESTERN - CRYSTAL HÔTEL en cliquant sur ce lien ou partager votre avis sur BEST WESTERN - CRYSTAL HÔTEL en cliquant ici
BEST WESTERN - CRYSTAL HÔTEL se situe au 5, rue Chanzy , 54000 Nancy
![Carte adresse selection](/images/v5/adresse/map-fake-empty.webp)
Les meilleurs à Nancy et autour
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PS — scroll below for another review with roughly similar situation. Guess I am not the only one and maybe there is a pattern here
Thank you for taking the time to leave a review regarding your recent stay at our property. Please accept our apologies if the experience did not meet your expectations. Customer satisfaction is very important to us and we will use your feedback to improve our services.
However whoah: you seriously needed to release a weight of your conscience by rushing on the internet to write a review less than 2 hours after your arrival. However, Internet users will be able to better judge the "objectivity" of your comments when they'll know the truth that you are careful not to tell them.
You have booked a Deluxe room with king size bed for 2 people. Our Deluxe rooms (all with king size beds) are divided into Deluxe Double (maximum 2 people), Deluxe Triple (with a single sofa bed for a maximum of 3 people) and Deluxe Quadruple (with a double sofa bed for a maximum of 4 people). We also specify on our website that if you book a Deluxe Triple or Quadruple for only 1 or 2 people, you could be assigned a Deluxe Double without a sofa bed. I would also point out that the deluxe rooms are, until now, all sold at the same price for 1 or 2 people, whether they have a sofa bed or not.
When you arrived at 4:15 p.m., we gave you room 434 which is a Deluxe Room with a king-size bed (not a queen-size bed. I know that, I personally installed this bed at the end of the works.). Indeed it is not a Deluxe Triple room as you had reserved. We honestly didn't think that simply not having a sofa bed would put you in such a state...
The room does not suit you ok, we sure can understand that. You went down to the Reception to express your dissatisfaction, we apologize and IMMEDIATELY we changed your room! You stayed less than 10 minutes in the room which did not suit you (I looked at the cctv).
Finally when you came to collect the keys of the new room you behaved very rudely, interrupting the receptionist who was with other guests.
A few advices to conclude:
1/ We are human and we make mistakes. We also correct our mistakes by apologizing. Thank you for learning to recognize it and especially to say so in your reviews.
2/ A mistake we make does not authorize you to behave rudely with our staff and in front of other guests, especially when this mistake is corrected very quickly.
3/ I will soon change the pricing of the Deluxe triple and quadruple rooms so that they are sold more expensive than the Deluxe doubles when booking for 1 or 2 people. So we won't make any more changes but guests will pay more if they want the sofa bed.
4/ You are on vacation: you should relax by going out for a drink or enjoying a massage rather than getting excited on Google.
I'm sure my answer won't improve your feelings about us, but at least internet users will know the truth.
Best regards,
Julien GATINOIS
Manager
La chambre était correct, une bonne literie, une salle d'eau propre avec tout le nécessaire.
Nous avons eu accès au petit déjeuner avant l'heure prévue, ce qui est très sympa de leur part.
Merci bien Best Western Plus !