HÔTEL LA VILLA LORRAINE ^{* *}

Pilgerhotel für eine Nacht okay, für länger eine Katastrophe.

Bel hôtel, chambre agréable, accueil sympathique. Petit bémol parking à 5€.

I stayed here because I got stranded on my holiday and had to wait for my motorcycle to be repaired. The room was fine. I slept well and I liked having a bath. I do think the place can be noisy, but I believe there weren't many other guests.

The next day I had breakfast, which was OK, but I don't think it's worth €9,50. There wasn't much choice and there was no bread (and no staff around).

While all this isn't so bad and the staff was friendly in general, I'm very disappointed with their service with regard to my situation. In the morning, I booked (and paid for) another night, because I didn't know how long it would take for my bike to repaired and because I needed space for my stuff. But in the beginning of the afternoon, I got the message that my bike would be repaired that afternoon. Because I didn't use the room the entire period, I wanted to ask a (partial) refund.
Because the reception was closed, I tried to call (no answer) and therefore left a note at the desk and sent an email when I left. Some e-mails were exchanged and they denied me a refund, even partial. This was a disappointment, but I understand I did book the room and maybe I could've handled it better (ask to store my stuff and wait what happens that day, before booking the extra night). The crazy part is that they didn't even want to refund the breakfast that I also paid for and obviously didn't have. That's just thievery, I have no other word for it. They only offered me a free breakfast on my next visit, which is a joke.

Une nuit en famille dans l'hôtel. Très bien au pour l'espace, la propreté et le confort. Un peu moins au niveau de l'insonorisation !

Vriendelijk. Gastvrij.