Publicité
Avis des membres sur HOTEL DOS CEIBAS ECO RETREAT
3.5/5
23 avis
Rapport Qualité/Prix
Localisation
Propreté
Cadre /ambiance
Service
HOTEL DOS CEIBAS ECO RETREAT
Y aller et contacter
Les meilleurs à Tulum et autour
Publicité
La habitación es cómoda, el lugar es relajante.
Avoid this place if you want to enjoy your vacation; it's not worth the hassle.
After I checked into my room I immediately noticed my phone was missing. I had it in my hand on the way up to my room and I was in the middle of making travel arrangements with a friend so the time frame the phone went missing was very short. I could not find it after the staff left. I had my ipad and I was able to activate Find My IPhone and see that the phone remained on the property for two hours before traveling into downtown tulum and then Cancun.
I immediately spoke to the front desk who said they would ask the staff and tell the manager which they never did. They didn’t even help me look for it even though it was activating a signal from right next to the checkin desk. Coincidence? I think not.
After several attempts to contact management I finally got in touch with Jose who did nothing but gaslight me, lie and try to manipulate me. Then said the police will come after I file a police report which is a lie, impossible to file a report in Tulum let alone get police to care about non violent crime.
Overall the workers and management are completely dishonest. If you stay here be really careful of your belongings.
One of the highlights of my stay was the food. The hotel's restaurant offered a wide variety of delicious dishes that catered to all tastes. From fresh seafood to mouthwatering desserts, every meal was a culinary delight.
The staff at the hotel were incredibly friendly and attentive. They went above and beyond to ensure that my stay was comfortable and enjoyable. Their warm hospitality and willingness to assist with any request made me feel truly valued as a guest.
What impressed me the most was the reasonable prices of the hotel. Despite offering top-notch amenities and services, the hotel's rates were surprisingly affordable. It was a great value for the money, and I felt like I got more than I paid for.
In conclusion, I highly recommend this beach hotel to anyone looking for a memorable and enjoyable vacation. The super nice private location, good food, friendly staff, and reasonable prices make it a perfect choice for a beach getaway.