Avis LUX GRAND GAUBE Grand Gaube

Service lent , cuisine médiocre

- Just returned from a week in Mauritius, staying at the lovely Lux resort! Overall had a fabulous time, the resort grounds are beautiful with the most pristine private beach. Shout out to particular staff members who made our stay really memorable - Reedoo who manages the beach beds and service - so accommodating, friendly and funny! Sun who works at the spa - she is the sweetest and most welcoming. Ludo doesn’t work for the hotel but he provides private boat tours from the beach and he’s great!! The resort has a lot of facilities that are such a nice touch. Especially loved Beach Rouge restaurant - food is fabulous (recommend the seafood platter), and the setting on the private bay is gorgeous. We ate there twice in 6 days. Live cooking breakfast was great and the fresh fruit room was awesome.

- That being said, there are definite areas for improvement. The rooms are lovely but quite dated. They could be far cleaner. Our bathroom was smelly. Dust where there shouldn’t be and sheets and towels really didn’t smell fresh. We had a very stinky drawer in the room where glasses were kept - not great.

- Service is not 5 star and really needs improvement. Not everyone is so welcoming, language was a huge barrier - even while trying to speak either French or English. I appreciate creole is the local language but while working at a resort with international clientele, it’s unexpectedly hard to communicate sometimes. I can see a lot of the staff are very young and could benefit from proper training and management. Service is far too slow and some staff members are rude.

- The Buffett dinner was bad - cold food that was generally not very tasty. We only ate there once.

- Adults only area really needs some love. It’s a little too quiet and feels totally forgotten about. It’s a shame the rum bar is only open for tasting because it’s in an ideal location and the hotel’s instagram stories make it seem like it’s open for drinks all the time! Quite misleading.

- The creole smokehouse was never open for dinner despite stating that it is - also a disappointment.

- One concierge member recommended going to Nando’s in Grand Baei for dinner - for a hotel of this star rating, I found that ridiculous. The same person also messed up a tour we booked via the hotel to Isle aux Cerfs, which they did make up for by giving us a free dinner, but it was a real disappointment to waste a whole day of our holiday on a tour that was truly terrible. Apparently we ended up with the wrong tour operator and he tried to blame it on the taxi driver who dropped us off. Really not good enough. Everything should have been explained and organised properly. We ended up on a packed boat with terrible food and only spent one hour on an island which took ages to get to. Recommend booking private tours without the assistance of the hotel, which is not great for a supposed 5 star resort.

- booking taxis via the hotel is insanely priced. Talking London prices. Hotel clearly marks up the cost by a huge margin and customers have to pay for that.

- I agree with some of the other reviews that the beach is murky, but found this to be the case in other parts of the island too. So not sure it’s specific to this hotel!

- Overall it is a lovely hotel and we had a great time but these are important details that make a difference and would put me off staying again. I would definitely say this is not a 5 star hotel - more like a 4 star or perhaps slightly less.

المكان جميل

الاخت الينا شكرا لها جدا متعاونه و خدومة كان فيه مشكلة صغيره لكنها اعطتنا ترقيه للحجز ????

To be completely transparent, our stay at the LUX Grand Gaube did not start off smoothly. The person checking us in failed to schedule our honeymoon activities for us and did not explain the resort to us at all. We were left in the dark until we bumped into other honeymooners at the resort the next day who filled us in.

We found ourselves playing catch up with all the activities and spending far too much time in the lobby talking to staff to get things sorted when all we wanted to do was begin our honeymoon.

We were obviously frustrated, but I'm giving the resort a 5 stars for the outstanding customer service and how they fixed and made up for the inconveniences we experienced. Hannah helped get our activities scheduled and Ricardo and Joenathan provided us with support for the remainder of our stay. Ricardo frequently checked in with us to listen, ensure things were okay, and always made sure that our meals were special. Joenathan stepped in to make sure the remainder of our stay went seamlessly - which it absolutely did. The waiters and the entire resort staff really go above and beyond, even set up a beautiful beach dinner for us one evening. They put in the effort to make sure you're comfortable and relaxed.

Special shout out to Mario who was such a treat to sit in his art studio with and listen to his jokes and stories. It felt like we were visiting family the way he makes you feel at home. Mario even took us on a nature walk around the resort.

We've stayed at many resorts before and although at the beginning I thought this hotel wasn't as "luxurious" as others we've stayed at before, we were proved wrong by the end. From the service to the food to the amenities and to the spa, this place is far from any other standard resort experience and I highly recommend it. My only feedback would be to make sure the check-in process goes more smoothly. I've read other reviews of honeymooners not knowing there were things they should've taken advantage of.

Beautiful venue

Was excellent couldn’t fault nothing about food or service or the venue. But the only upsetting thing was the first day of arrival the honeymoon bedroom wasn’t there. We had to ask for it was abit of a shame. But everything else was brilliant

Amazing resort with amazing staff
Loved this place and so can't wait to return

The luxurious resort ever! So peaceful and green everywhere. Highly recommended, special thanks to the receptionist Yosra and Davesh.
المنتجع فخم وجميل جداً، راح تشوفون اشجار و وورود بكل مكان، انصح فيه جداً. شكراً للأستقبال يُسرى و دافيش.

Lux* Grand Gaube always a home for us. We had breakfast at the Palm Court, the Chefs and the waiters are all nice. Lunch at the beach rouge is always excellent. Had a frito misto which is a combo of calamari and crispy fish. Which is my favourite.
Chef David Team are the best on the Island.

I had the pleasure of staying at this beautifully designed hotel and it was a great experience! The hotel is absolutely beautiful and stylish! Loved it! The staff's friendly and helpful, the rooms are cozy and clean. There was a lot of fantastic food! The buffet selection was wonderful. Special thanks to Nooranee from the fish station!!! Also the turkish restaurant BODRUM Blue was absolutely outstanding! Thank you so much chef Bilal for making us soooo happy! We will be back!!!

Service en chambre assuré par Vimi, qui a fait un travail parfait et nous a fait de beaux animaux en serviette tous les jours.
Infrastructure un peu vieillissante et pas à la hauteur d'un 5 étoiles.
Pour la restauration, personnel sympa qui se donne de la peine mais la cuisine n'est pas à la hauteur d'un 5 étoiles.

What a beautiful resort! We really enjoyed our stay. Our junior suite was spacious with lovely garden and ocean views. The closet space is amazing!
Cafe LUX* is very special experience. The gym, Padel courts, and water sports are world class with a great array of restaurants. My only complaint is housekeeping - our room was only serviced after 3pm everyday!

Unfortunately, my experience at the hotel was far from satisfactory, and I feel that it is important to share my feedback. To start with, the staff at the hotel were extremely unprofessional and unhelpful. They were not welcoming, and it felt like they were doing me a favor by serving me. checkin delayed after 2 Furthermore, the room I was assigned was not clean. and the staff wasn’t welcome and even racist against the Arab nation. The sea activities was overbooked and some of them was stopped. They didn’t taking me in tour around the hotel even When i asked of in advance. I would not recommend it to anyone. I hope that the management takes note of my feedback and takes steps to improve the quality of service offered to its customers. Lastly it doesn’t consider to be a 5 start at all !! التجربة كانت جداً سيئة، المنتجع يزعم انه خمس نجوم وللأسف لايمكن تصنيفه حتى 4 نجوم، أبواب الخزائن غير نظيف والمغاسل ، ويتضح انهم لا يستخدمون التنظيف العميق بين النزلاء ، علاوة على ذلك كان فيه تأخير بتسليم الغرف ولم نستلمها الا 3 مع العلم اننا متواجدين من الساعه 11 ونصف . طاقم العمل غير مرحب و عنصري ضد الشعب العربي ! معظم الانشطة البحرية ممتلئة او موقفة كذلك . لم يتم اخذنا بجولة على المنتجع رغم طلبنا لها قبل الوصول ، ختاماً يوجود منتجعات اخرى بنفس السعر وعالمية ولا انصح بالسكن في هذا المنتجع اطلاقاً !

Very bad!

Un voyage de noces inoubliable .
Le lieu, le personnels incroyable (un grand merci tout particulièrement à Renu et Mevin en restauration qui on été attentionnés avec nous du début à la fin.)
Tout a été parfait !
Merci !

Hotel liegt in 3 superschönen Buchten.

Nice

מקום נפלא! הינו פה 5 לילות עם הבנות הבוגרות שלנו ופשוט לא רצינו לעזוב!

This hotel
Blew us away! We cannot stress enough how luxurious this hotel is not only due to the facilities and detailed thought given to everything but service which supersedes anything we have ever encountered and we have stayed at many 5 star hotels. Specifically Ramen the chef for the main restaurant was phenomenal and addressed my allergies with professionalism and gentleness. Also Sahid our waiter was so very attuned and simply was phenomenal! I have not one negative remark.

Every thing wonderful extra helpful staff went extra mile with wife GF issue showing her what was safe and not safe at every meal and special sweets made just for GF never had that much attention to detail anywhere

Nice resort, very clean, room spacious and they have beautiful beaches. I must say the food at all restaurants was very good including the breakfast buffet.
We went on our honeymoon and I was very dissapointed when I saw that they had arrangement of private dining on the beach but no one informed us prior.
They were a bit slow with check-in, room not even ready after 3 pm.
For restaurants make sure you book in advance as they might not have availability.

سبع نجوم ???? ⭐️

They stole my friends clothes!! Be careful please

Excellent services and friendly chef!
Master of dessert combos and Exquisite taste of Lamb rack dish
Desserts VFM (value for money)
Professional front service staffs.

Highly Recommended!! ⭐️⭐️⭐️⭐️⭐️

They steel two of my dresses !!! They are really bad be careful!!!
Today I called them crying ???? and they keep saying nothing in their they don’t deserve the trust , I hate them !!

Please be careful they will steel and act like crazy !!!

الفندق واجواء الفندق جميله الموظفين بشوشين الله يعطيها العافيه يسرى ساعدتنا كثير مو غريبه على اهل تونس واشكر الشيف بلال، ماعجبني طبق وشافني ما اكلت غير ليا الاكل شكرا لكم جميعًا ❤️

Vraiment Lux !

Going to the Lux Grand Gaube in Mauritius was absolutely the best vacation that my wife and I have been on. The room was awesome, the staff was nothing but amazing, and the food was wonderful.. Her and I were treated like royalty at the resort, we did everything the resort had to offer, and it was just an amazing experience in Mauritius... we can't wait to come back..

Fantastic luxury hotel for couples and families. Many watersports included. Highly recommend getting breakfast. Lovely service and kind people. Would love to come again.

Amazing resort, worth every cent!