NEW YORK MARRIOTT DOWNTOWN
Hôtel
•
€€
2024
Recommandé
•
2024
Superbe hôtel Marriott avec salle de fitness à deux pas du 9/11 Memorial à New York.
Un bel hôtel Marriott, fidèle à la réputation de la chaîne, à deux pas du 9/11 Memorial et de tous les points d'intérêt du Financial District. Les chambres sont spacieuses et confortables, avec une déco plutôt minimaliste, dans les tons blancs évidemment. Les clients ont accès gratuitement à la salle de fitness ouverte 24h/24, qui a été entièrement rénovée et comprend des équipements dernier cri. Le staff est aimable et à l'écoute, ils répondront à toutes vos questions sur la ville.
Le saviez-vous ? Cet avis a été rédigé par nos auteurs professionnels.
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Avis des membres sur NEW YORK MARRIOTT DOWNTOWN
3.6/5
22 avis
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NEW YORK MARRIOTT DOWNTOWN compte 22 avis avec une note moyenne de 3.6. Vous pouvez consulter les avis de NEW YORK MARRIOTT DOWNTOWN en cliquant sur ce lien ou partager votre avis sur NEW YORK MARRIOTT DOWNTOWN en cliquant ici
NEW YORK MARRIOTT DOWNTOWN se situe au 85 West Street Financial District , New York (Manhattan)
Les meilleurs à New York (Manhattan) et autour
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Terrible experience at your property.
I had made a reservation through united vacations package to confirm the reservation,I had call the hotel reservation departments it took me 5 minute by pressing various number to reach a lady over the phone who mentions that she is not able to find my reservation. She than advice me to contact hotel front desk and hung up. Can’t she transfer me to a hotel directly ?
Again after listening to various automated message I was connected to Guest Service representatives at the hotel the agent mention that he also cannot find my reservation either by entering the name or confirmation number by within 2 min the agent was very rude and mentions to me that “ listen to me sir , I have book through a third party and I need to contact them and he cannot help at all to confirm the reservation”.
I also requested if I can talk to a supervisor or manager on duty who can assist me in confirming the reservation but the agent insist that none of the manager , supervisor or senior are available to connect and refuse to mention his name over the phone and hung up.
I understand for privacy reason they cannot mention his name but atleast I should be knowing to whom am I talking to over the phone?
I have a question even though I book through third party website but I am still paying to them and I am sure the third party are paying to your hotel as well.
I then finally decided to speak to someone at the hotel and she was from accounting team, she was really helpful in confirming my reservation and help me connect to manager on duty at front desk.
Duty manager Melvin was very nice to listen to my concern by showing empathy over the phone and assure that I will be taken care. He also mentioned that he will upgrade my room to a higher floor , nice view and large room and ask the team to look into it upon arrival as he is not working on the day of my arrival.
It took 35 minute to resolve a simple concern over the phone and I had call internationally.
When I have check in nothing was mentioned that my room was upgrade , I guess the request which the manager put in was not honoured and also I found hair in washroom.
In google search engine, it’s mentioned that it’s a luxury property but trust me it’s worse than a 2 star motel on a highway.