GRAND HOTEL EXCELSIOR * * * * *
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Cet établissement qui appartient à une grande chaîne internationale pratique pourtant des tarifs accessibles. Ses avantages : être à quelques centaines de mètres de l’entrée de la vieille ville, proposer tout le confort d’un 5-étoiles avec des chambres spacieuses, des suites jusqu’à 70 m2, de grandes salles de bains, des terrasses sur la mer avec des vues parfois impressionnantes, notamment dans les étages, et disposer de deux très belles piscines (extérieure et intérieure) et d’un accès direct à la mer avec une mini plage privée. Autre atout, des buffets pantagruéliques, servis dans un espace ouvert avec vue sur la mer. Sans oublier les saunas en libre accès et les nombreux cafés parsemant les aires de loisirs. Autant de raisons qui font son succès auprès d'une clientèle nombreuse, venue de tous les pays mais cela produit parfois quelques embouteillages aux ascenseurs. Egalement accessible pour les personnes à mobilité réduite.
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Avis des membres sur GRAND HOTEL EXCELSIOR
Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
Corridors stink of mold and damp, bathroom in room stinks of sewage. furniture and decor old, AC is useless never got the room below 24c. Much better options in Malta
That said, the hotel staff were very diligent and helpful in finding another room that would suit our needs. Too marks for the staff at the front desk.
English breakfast is not very good.
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On arrival we had to wait 5 hours before we were allocated our 'Deluxe Room', which if it was Deluxe, I would hate to see Standard. The room was tired and dated, mattresses stained, pillows useless, shower was over the bath, accompanied by a rank shower mat, and the water pressure so weak it took 20 minutes in the shower just to wash my hair. Second day there was no water!! There was major water pipe burst. Unforeseen for the Hotel, however, their response was dismal. It wasn't until 12 hours later I was offered a shower in the Spa. No compensation offered.
Around the outdoor pool area was dirty, the staff, catering with food and drink, hadn't got a clue. You could wait 1 hour for a bowl of salad and portion of chips.
All I can say good about our trip to The Grand Hotel Excelsior, Malta, was the weather was magnificent.
Thank you for taking the time to review our hotel after your most recent stay, our sincere apologies for inconvenience you have experienced due to an extreme urgent maintenance works, we are very surprised by this statement that no compensation was offered, I have received your feedback through your tour operator representative and took immediate action, apology letter and complementary treat were sent to your room, and your request was accommodated, when the unexpected and exceptional issue of maintenance has occurred, we sent a water shut off notice to the rooms affected, right after water was restored we sent another letter to inform you and our guests that water was back and as a signal of apology we have offered compensation, you have accepted our dinner for two persons including wine and still water which was booked by you for next day 15/10/2023 at 19:30, we have asked you after that and you seemed satisfied, grateful and understanding. we have worked tirelessly to make every guest comfortable during the few hours of maintenance, while most of our guests were cooperative and understanding, It is not clear to understand the purpose of the severe comment from you that contradict your words while you were here.
Thank you once again.
Kind regards,
Abir
Guest Relations Executive